USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,499 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy with the delivery charges. To have to pay to send back as well was not good. £4.99 to send to me and over £4 to send back. So out of pocket by nearly a tenner. The clothes looked like they’d just been stuffed in the bag as well.”

Helpful Report

Posted 6 years ago

“First time with a bitter experience. I received a Jean with security tag still attached and worst of it all, Slim fit turns out to be big Daddy on baggy trousers. I absolutely wasted almost £40.”

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Posted 6 years ago

“Needs to be easier to return items”

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Posted 6 years ago

“Hello I im buying this shoes fore last 3 years, i see now is been made in India, and it is not that comfortable at all, i am not happy. Thanks”

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Posted 6 years ago

“Great prices, website is a bit clunky, delivery very slow, will think twice before ordering again.”

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Posted 6 years ago

“Postage price way too high (£5) especially for delivery to store, should be cheaper”

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Posted 6 years ago

“Big scratch on product (suitcase) may have happened during delivery. Otherwise happy with product price and look.”

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Posted 6 years ago

“The shoes are big made. I ordered size 1 for my son, he’s normally a 1 in any other brand. These were a bit big - still recommend as he can grow into them 😊”

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Posted 6 years ago

“Not happy with thw delivery options. I have a USC shop in my city and i couldnt choose the option to pick the items ip from the shop without additional costs. Excepting this, it was a good experience”

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Posted 6 years ago

“I ordered a pair of shoes in a size 6. One show was bigger than the other despite being labelled the same size. I did not think it was fair that I had to pay for the postage to get a like for like exchange. Having said this, I have requested to be reimbursed and am waiting for a response.”

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Posted 6 years ago

“Good products but no communication with my order never received any emails about the delivery or anything I had to email yourselves to see what was going on. Something I think you need to do with customers”

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Posted 6 years ago

“God product range and good quality as well. Only thing that drops the rating for me is delivery. By far one of the slowest to arrive from point of purchase to hitting my door, took days to even dispatch, then you find it’s Hermes delivery, one of the cheapest providers and I’ve just paid top whack for delivery. Other than this. All good”

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Posted 6 years ago

“Postage fees are crazy expensive and have to pay for returns not a good online service”

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Posted 6 years ago

“order want through wrong size came sent back to change size then got told my size never available then email to say there on their way but customer services sorted it all out ending in a refund for order and also my return postage fee so nice to see it resolve :)”

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Posted 6 years ago

“I noticed when I was ordering the jacket that the sizes are wrong. I'm normally a size 8 and that's always a small. But on the website it says that size 10 is a small.. So I ordered size 10 and the arms are way to big for a small. Ordering a size XS would probley not make the arms on the jacket much smaller. Disappointed.. The rest of the jacket fit better on my body Overall it's a nice jacket”

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Posted 6 years ago

“It's good but your postage is such a rip off. I tried to get in store but didn't have size”

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Posted 6 years ago

“Customer Services could be a LOT better. I emailed with a query and got a response that wasn't very helpful on the 3rd email I sent. Prices are great but if you're buying shoes/trainers as gifts, be prepared for the boxes not to be in great condition. I bought 2 pairs of kids Ralph Lauren footwear as gifts but the boxes they came in were scuffed and marked.”

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Posted 6 years ago

“Good item at good price but an expensive charge for delivery when the item took nearly 2 weeks to arrive”

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Posted 6 years ago

“Item arrived in quick time all ok until I looked and the item still had security tag still on . May as well of picked up from store and done with it . Inconvenienced having to go back to store. Scott”

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Posted 6 years ago

“I didn't receive my order”

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Posted 6 years ago

USC is rated 3.6 based on 37,499 reviews