USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,499 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not completely satisfied because most of items received were not clean and were probably tried in the store. The return policy is not good and need to be improved. direct delivery prices are a bit higher”

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Posted 6 years ago

“I was very disappointed USC clothes send them back and I pay 2nd class £5.10 from post office I just thought should be free post send back! Scott menwear was free post it’s good no pay post!”

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Posted 6 years ago

“The Armani shorts arrived but the were meant to be Grey but actually turned out the be Blue!... Not happy especially when you don’t have time to do exchange before you go away.. Disappointed 😔”

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Posted 6 years ago

“Hermes your chosen parcel deliverer lost my last order with yourselves. Your hole policy of a forum chat is a waste of time.”

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Posted 6 years ago

“I ordered a pair of shoes and when they came they were the wrong size and not as described on the website.”

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Posted 6 years ago

“Happy with goods not happy with paying p&p when it takes several days to arrive”

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Posted 6 years ago

“I paid for next day delivery and received it 3 days late!”

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Posted 6 years ago

“Je commandais souvent chez vous, et cette fois-ci, le livreur a donné notre colis à un voisin qu’on ne connaît pas, sans nous avoir prévenu. Je suis très déçue de cette expérience avec le livreur. Si le voisin ne nous avait pas prévenu, nous n’aurions jamais vu notre colis.”

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Posted 6 years ago

“I think it’s a disgrace that you charge £4.99 for in store collection and the give me a £5 voucher for in store, free in store delivery is want I want Thx rod”

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Posted 6 years ago

“Ordered two items one was not on stock and they just thought i still want the other product. I couldn’t cancel. They should ask first if you still want the order to go through”

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Posted 6 years ago

“I have to be honest and say that this time i was waiting almost two weeks just that oder be processed. Firstlyyou have to remark on your web site what is the minimum and what is the maximum number of days that buyer will wait to receive its package since the date of order (not date of when you will processed). As well a lot of times your labels with the sizes are different from the sizes that marked on original label of producers- in each order i always have at least 2 things with that sistuation. I would recommend to reduce that mistakes on minimum or to 0. As well there is great expansion of designer sneakers for younger kids and babies but missing as well clothing from Ralph lauren, Lacoste nad Hilfiger for children that are under 8 years.”

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Posted 6 years ago

“Parcels came ok but delivery time over a week? Hmmm. I’m sure they could be sent quicker especially as I paid £4.99 .”

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Posted 6 years ago

“Parcel damage and return is not included. One of my clothes was torn up.”

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Posted 6 years ago

“Postage was expensive regardless of how much I spent.”

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Posted 6 years ago

“Please pay more attention to how send out orders. I ordered two t shirts upon arrival I noticed ones outer packaging had been cut and ripped and the other had not even been wrapped in plastic. If Im paying for delivery which may I say is pricey considering most shops dont charge for p&pif your order is over a certain amount the items should come fully and neatly packaged.”

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Posted 6 years ago

“I haven't received my order yet!”

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Posted 6 years ago

“had to wait 12 days for an online order , not good”

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Posted 6 years ago

“Unhappy with the returns process and charges”

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Posted 6 years ago

“Good products. Unfortunately the delivery charge is really expensive”

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Posted 6 years ago

“Shopping experience was great . However the Lyle and Scott junior grey shorts I bought and ordered to be delivered to sports direct are a different shade of grey to the matching sweatshirt bought weeks earlier. It’s not immediately obvious but once my child had them on and the labels off I noticed . Otherwise delivery was quick”

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Posted 6 years ago

USC is rated 3.6 based on 37,499 reviews