USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,499 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 4 items and have only Received 1, no messages to say this. so after a 20 min wait on the phone, was told they will be sent out separately, still no news.”

Helpful Report

Posted 6 years ago

“I would like to be able to shop in the shops and in case I’m not happy with a product to be able to get a refund not just an exchange!! Also shopping online it was not a great experience either,late arrivals on the items I have paid to be delivered next day,faulty items...etc”

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Posted 6 years ago

“Ordering was easy - I had a voucher that was easy to use online. Great that I got get it delivered to my local Sports Direct store for collection and voucher. However, there were some errors in collection process so I didn't get my email saying it was ready to collect and had to just go in and see if it was there before they realised the error. Luckily it was as its a 32 mile round trip!”

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Posted 6 years ago

“With my purchases I was happy with 2 of the items. Unfortunately my black tip didn’t fit and is too large so I will be returning it for a smaller one soon.”

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Posted 6 years ago

“Not really happy with USC. First my whole order was cancelled, then I was given a free delivery code as a goodwill gesture, which did not work. The response time for customer service is very poor. By the time they replied, most of my items were out of stock. And there is no customer service number which is ridiculous! In the end I was given a refund of the delivery charge, after all that hassle.”

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Posted 6 years ago

“Item I received had dirty marks on it.”

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Posted 6 years ago

“Quality of clothes are good. My son loved everything. The only thing unfortunately that lets them down is the delivery. I paid for next day delivery but only received 1 item. There was no communication from them to inform me that the delivery would be split. The other items arrived 2 days after I ordered them, which defeated the reason I did next day delivery. This is not the first time I’ve had problems with delivery. However the customer service via email was good and as I said before the clothes are good quality.”

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Posted 6 years ago

“Quick delivery Won’t pribably shop again though because of the postage charges for delivery and returns.”

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Posted 6 years ago

“Uuuuuuuuuuuuuuu”

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Posted 6 years ago

“Even though prices are reasonable end up paying for postage and returns. Will consider twice before shopping in USC as I need to return 1 item out of 4 which didn’t fit properly and I will ha luv e to pay for the return, which I wasn’t expecting. Other online shopping retail stores have free delivery. Consider I am paying for delivery returns should be at least free.”

Helpful Report

Posted 6 years ago

“Product is great but the delivery was too long 7 days!”

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Posted 6 years ago

“Good shop and decent range sadly let down by not giving a full refund if you return items that don’t fit etc”

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Posted 6 years ago

“Took to long for £4.95 delivery you can get next day delivery with most companies for same amount”

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Posted 6 years ago

“Still charging a delivery fee when lots of other similar companys offer a free delivery dervice or free for over a certain spent. This makes u look for the same product elsewhere which can be delivered free.”

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Posted 6 years ago

“You need 2 make extra large sizes as your large sizes are not really large x i spend a good amount of money in ur shops n if you was 2 have Extra larger sizes i would spend even more money x”

Helpful Report

Posted 6 years ago

“Good product at reasonable price, but the cost of delivery - even to collect in store at my own travelling expense is very poor in 2019. I am charged £4.99 to collect in store...then get a £5 voucher...to spend in store...after I've purchased what I wanted. This I find frustrating and I will be hesitant to shop here again.”

Helpful Report

Posted 6 years ago

“Very poor support service”

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Posted 6 years ago

“My experience with USC is not a pleasant l ordered for 2 things l received on my son's package update l haven't received my boot,”

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Posted 6 years ago

“Ordered item a week ago and still waiting for it,delivery is poor”

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Posted 6 years ago

“Dirt inside the box which is a common issue according to trustpilot”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,499 reviews