USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,513 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,513 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Nicholas

USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi. I recently ordered a watch from you online. When I made the order, there were two types of watches on the same page. Accidentally I ordered the other one. But the payment was already made. I was looking at the site if I could cancel in order to make order the other model. But there was totally nothing I could do for the immediate cancellation nor a chat service or contact number that I could phone. It was very very strange to be left like this. I think I have never encounter this kind of issue around. Even in the confirmation email, there was nothing about cancellation. So I phoned the store in Aberdeen but the person answered said the store can't do anything about this issue. Since nothing could be done for the immediate action, I had to anyway write an email, which was the only way to contact you when I needed to act to cancel quickly. The reply came 4 days later. Another thing is the order came in later. I ordered it by 4:30pm (but in the order summary it indicated 5:30ish) and made it next day delivery. The policy was if order made before 6pm, it would be delivered on the following day. I paid for the express service. But it arrived two days later. The watch is still with me. I don't know what to do with this now as it would cost another money for return. I think USC online should consider making an option for cancellation on the same page of the confirmation and also put a direct contact number on it. It was very disappointing and I don't think I would use USC online in the future.”

Helpful Report

Posted 7 years ago

“Excellent service, easy to use website, quick delivery”

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Posted 7 years ago

“Items bought for a birthday present. Easy website to use, delivery was quick and one very happy man !”

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Posted 7 years ago

“Great pair of Levis for a great price”

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Posted 7 years ago

“Item wasn’t suitable obviously not the shop fault.. I sent the item back registered post the day after and 5 days later still not had a refund”

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Posted 7 years ago

“Quick delivery and return only downfall some of the clothes I received were really bad quality.”

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Posted 7 years ago

“The product was as requested and received within a couple of days. Very good service.”

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Posted 7 years ago

“The trainers i ordered were the wrong ones that were sent and the postage too receive was far too high it cost me less than half to return them and they arrived faster.”

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Posted 7 years ago

“Many bad reviews made me not want to try the website, but I did it anyway, and and I got my package within 2 weeks. The purchase process was secure. I am very satisfied with my shoes!”

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Posted 7 years ago

“Ordered some shoes for my son to go direct to his uni accomodation. They arrived within the given timescale and the shoes were what we ordered. My son is very happy with them.”

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Posted 7 years ago

“A good range of items and a good proice. Will use again”

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Posted 7 years ago

“Fab products, prompt delivery very happy”

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Posted 7 years ago

“Really pleased with my purchase , was fast and efficient”

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Posted 7 years ago

“Super Sneakers, delivery of the set and we still had the package stacked in the warehouse for 5 days without explanation.”

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Posted 7 years ago

“Very quick service as only ordered the day before and got my parcel the next day even though I only paid for standered delivery, product was spot on so I’m very pleased with the whole outcome, will be using this service again 100%”

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Posted 7 years ago

“Sales are good but why should a customer be charged for click and collect when you's clearly deliver to store with goods anyway.”

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Posted 7 years ago

“Fab items, but took over a week to deliver. A bit long to wait. Also spent £250 and had to pay for postage! Felt postage could of been free.”

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Posted 7 years ago

“The box which my husbands Hilfiger Trainers came in was really badly tore up and someone had tried to use sticky tape to repair it - when I tried wrapping them up for his birthday present it looked really poor and we were both quite shocked at the state of the box. One of the laces on the trainers was quite badly marked with dust or dirt too. Everything else in the delivery was in a very presentable condition but the trainer box was horrific. I’ve sent the trainers back as he needs a smaller size, I just hope the next pair arrive in a better state. Delivery was quite slow too.”

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Posted 7 years ago

“I have not received my goods even though it is appearing to be delivered and not getting a response from customer services either. Not happy!!”

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Posted 7 years ago

“Köszönöm Anitánk a segítséget. Az árút rendben megkaptam és időben megérkezett.”

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Posted 7 years ago

USC is rated 3.6 based on 37,513 reviews