USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part of my order was cancelled and took ages to get a refund. I ended up cancelling the full order. £4.99 delivery is shocking, a delivery to store should be free.”

Helpful Report

Posted 6 years ago

“ordered a white t-shirt and it came with a black mark on it.”

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Posted 6 years ago

“Order placed then few days later part cancelled. Delivery was very slow, poor especially since you pay £4.99 for privlege to be delivered to store”

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Posted 6 years ago

“Items arrived on time, but very creased and packaging was damaged. No good as a gift!”

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Posted 6 years ago

“Ordered presents for Christmas for them to be out of stock. P”

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Posted 6 years ago

“Ordered a pair of (sparkly) ladies converse (from the ladies category) in size 7(W) but somehow ended up with them in a mens size 9? Too late to return them before Xmas so lets hope the girlfriend doesn't notice or doesn't mind her shoes being extra roomy! Merry Xmas ya filthy animals lol.”

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Posted 6 years ago

“Emailed customer service regarding my order 1 day after order placed and still waiting on a reply 1 week later.”

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Posted 6 years ago

“I went into store to buy a pair of Converse. They didnt have the size I wanted in the colour wanted, and helpfully scanned about 6 other colours, none of which were available in store in the right size. The shop assistant said they couldn't search for a specific size either on the device or in person so Id have to order online. Find it ridiculous that no one could tell me what stock was on store in the right size. It felt like guesswork and a waste of time and i ended up being forced to order online, and PAY to have the shoes delivered to STORE. No other shops encountered have asked for payment for STORE delivery. I dont want to be forced to shop in stpre again just to recouperate this cost. Feel a bit fleeced.”

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Posted 6 years ago

“Was totally embarrassed when I went to collect my parcel! Walked out and the alarm had gone off as they’d left the tags on the items inside my parcel! Wasn’t best pleased. Then got home to find some of my items missing.!”

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Posted 6 years ago

“Ridiculous delivery costs. Delivery process is out of date”

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Posted 6 years ago

“The order took so long to come and the email alerts were poor”

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Posted 6 years ago

“Though the products are cheap, the quality is poor if could be bothered to send my last order back I would as the items have all fell to bits”

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Posted 6 years ago

“Expensive delivery, slow dispatch. No free returns which proves very expensive, won't be buying from you again”

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Posted 6 years ago

“I am still waiting to hear back. I ordered some size 8 converse for a Christmas’s gift, a size 9 was sent in a size 8 box. I emailed and 3 days late some one emailed me to ask for photos. Which I promptly sent. Am still waiting to see what happens next....... Have a feeling it will it be sorted for Christmas now!!!!!”

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Posted 6 years ago

“Items arrived on time. However, there was a sale sticker attached to my items saying they were each reduced to £28 but I paid £40 each! Not impressed.”

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Posted 6 years ago

“Item was not as described”

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Posted 6 years ago

“Ordered and paid for items, one was out of stock and two weeks later no refund or respond to emails”

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Posted 6 years ago

“1st if all your delivery takes ages to dispatch and also said that it had been delivered when i hadnt recieved it, and then the next day i actually got it. Also sorry your sizes do not match the description.”

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Posted 6 years ago

“The two t shits I ordered were of extremely poor quality”

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Posted 6 years ago

“Very bad customer service methods. Firstly, I never received a confirmation email so I tried multiple times and ways to contact to try to see what was happening and had no luck and no response. I tried calling a number that was listed for you and actually ended up being charged to call this! Only did I know I was actually going to receive my items when I got a text saying I could pick them up in a few days. When this day came around, I got another text saying there was a delay till tomorrow. Tomorrow came and the same thing happened again. Need to update the ways that people can contact as I had no idea what was going on and was very unhelpful!”

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Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews