USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,508 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,508 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

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“ALWAYS on time ALWAYS great quality especailly for the price! 😊”

Helpful Report

Posted 6 years ago

“Wrong item received and no where to contact except email.still no reply I will never use or recommend to any one. Paisd £90 but received wrong item worth £30”

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Posted 6 years ago

“I’m normally very happy with the service from USC, but after going to collect my parcel and being told it was a different store this changed. I then went to the second store to be told the parcel was at the original store....I haven’t had time to go back to the original store as it is out of my way. Hoping to get there this week and hoping my parcel will be there!”

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Posted 6 years ago

“Very good quality and brilliant delivery. 🔝🔝🔝”

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Posted 6 years ago

“I cancelled the order within 20mins of placing it, no one at USC has been vaguely interested in helping. I am now stuck with an item I dont want, the customer services is terrible, questions dont get answered and now you want me to pay to return an item you delivered incorrectly. I will never use again”

Helpful Report

Posted 6 years ago

“3 out of 6 items were removed from my order by Usc. I got that vital information too late - after the order has been delivered. The terms have changed radically but no chance for me to cancel the order (Usc still charged the same delivery cost). Usc support doesn't answer my emails. The credibility is zero!”

Helpful Report

Posted 6 years ago

“Wasn’t happy with previous order as I was looking foward to my items only to receive an email saying one of the items was out of stock, this should be made clear when browsing on website not after you’ve ordered it”

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Posted 6 years ago

“The delivery system operated by Hermes meant delivery was only offered between 3-5 as most people work this meant I could not be in to receive the parcel and am now left with out the goods and a long wait for a refund. Very poor care.”

Helpful Report

Posted 6 years ago

“I am desapointed because as example they don't have things in stock but still allow us to buy, plus it does not exist somenthing to cancel the order. For example i bought something such a hoodie and some socks and they cancel the hoodie and i pay only for sock to arrive 5 £!! Is unacceptable. They should reduce price for delivery like 3.99 or so or to have a buton to cancel the order or somenthing. Each time i buy something i am dessapointed . Plus they do not have option to offer you another size or another color for those money they just cancel.”

Helpful Report

Posted 6 years ago

“Good value, quick delivery.”

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Posted 6 years ago

“The trainers I ordered were just as described and delivery was very quick. Much quicker than anticipated”

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Posted 6 years ago

“Ordered item a week ago and still waiting for it,delivery is poor”

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Posted 6 years ago

“USC is the worst website I have ever used. Absolutely terrible service and they know this which is why you aren’t able to communicate with a real person, only by contact form. I had ordered a few items including a Pre-Ordered Top. They never once advised me how they would process my order, like most websites normally would when you purchase a pre-order. They then proceeded to cancel my pre-ordered item, telling me that it was no longer in stock, even though it was still available in all sizes on their website. I felt very cheated especially when I had to pay £4.99 for a 3-5 day delivery (and receiving my goods 7 working days later AFTER the pre-order was ‘in stock’!), and £4.00 to return everything back, which they don’t refund you back. Don’t use this website, it’s shockingly bad.”

Helpful Report

Posted 6 years ago

“Great selection and prices”

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Posted 6 years ago

“Delivery arrived on time but the shoe box was covered in dust and my white CK T Shirt had dark dust marks all over it too, hope it comes out in the wash. A note to the Warehouse Manager; Get that factory cleaned.”

Helpful Report

Posted 6 years ago

“Everything perfectly fine, I am happy with my purchase and the items, didn't needed to send back anything :) Fast delivery 🚚”

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Posted 6 years ago

“Website extremely easy to use..stock delivered quickly and efficiently. I will say though that reason used website was due to the poor and slovenly service provided in your Ueovil branch..Walked out after feeling like an imposition to the staff.”

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Posted 6 years ago

“Easy process and reliable service”

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Posted 6 years ago

“I purchased a DKNY cabin luggage. It’s absolutely beautiful.. the website was easy to use. And oh.. thank you for the 10% discount on top of the sale item..”

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Posted 6 years ago

“Service as accepted”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,508 reviews