USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,499 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order came in one huge box which was not ideal to move around. It would have been better if it was split in two or even three smaller ones. One purse had a problem with the zip. Apart from that everything else was great and the products were top quality”

Helpful Report

Posted 6 years ago

“Item wasn’t suitable obviously not the shop fault.. I sent the item back registered post the day after and 5 days later still not had a refund”

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Posted 6 years ago

“Quick delivery and return only downfall some of the clothes I received were really bad quality.”

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Posted 6 years ago

“Sales are good but why should a customer be charged for click and collect when you's clearly deliver to store with goods anyway.”

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Posted 6 years ago

“Fab items, but took over a week to deliver. A bit long to wait. Also spent £250 and had to pay for postage! Felt postage could of been free.”

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Posted 6 years ago

“The box which my husbands Hilfiger Trainers came in was really badly tore up and someone had tried to use sticky tape to repair it - when I tried wrapping them up for his birthday present it looked really poor and we were both quite shocked at the state of the box. One of the laces on the trainers was quite badly marked with dust or dirt too. Everything else in the delivery was in a very presentable condition but the trainer box was horrific. I’ve sent the trainers back as he needs a smaller size, I just hope the next pair arrive in a better state. Delivery was quite slow too.”

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Posted 6 years ago

“Products are fantastic at a good price, I've only put a three because I hate hermes as a delivery courier company don't know why retailers use them.”

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Posted 6 years ago

“The service was satisfactory but I didn’t enjoy having to pay an extra £5.00 on top of the retail price to have it delivered.I don’t see why a customer should be charged for having to order on line because the shop doesn’t have the size you require in stock.”

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Posted 6 years ago

“All aspects of purchase & delivery were satisfactory.”

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Posted 6 years ago

“Delivery to store was quick but anyone could have collected my order as I was only asked for name and six digit code not order number or id”

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Posted 6 years ago

“Paid for next day delivery to be delivered on the monday but didnt come till Wednesday. Rest was fine”

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Posted 6 years ago

“Took ages to process order and for item to arrive. Seems poor in comparison to other online sellers where item arrives within 2-3 days. Would not recommend.”

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Posted 6 years ago

“Delivery took ages into store, then when they came they was too big. Took them to your store to return, no smaller sizes. Couldn’t refund onto a refund card so I could buy again, had to wait 14 days and then reorder. Right game x”

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Posted 6 years ago

“Delivery was fast but the product i am not happy with at all as one is made perfect and the other well its wonky”

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Posted 6 years ago

“So the quality of the product I brought were fab! I loved them... accept they cancelled my order of my jumper due to low stock (which I can perfectly understand) but, gave me no option to choose another jumper instead. Now, I’ll have to pay another £5 delivery which I don’t really want to do (and probably won’t).”

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Posted 6 years ago

“Eventing is good but somtims estor serivec is not nice”

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Posted 6 years ago

“Usc is good for great sale offers. BUT EVERY TIME I receive a sale item it look s like I've recieved an item from a jumble sale. Your packing section seriously needs to be disciplined”

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Posted 6 years ago

“Well the delivery timing was good and the price for the product was great. Just the fact that the security tag wasn’t taken off is a pain in the arse because I now have to go to a sports direct to get it removed”

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Posted 6 years ago

“Clothes arrived in good time, however having to pay £5 for delivery and then being asked to pay for any returns is a ridiculous policy and will prevent me from ordering from USC in the future. Awful decision”

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Posted 6 years ago

“I ordered 5 items, 4 were perfect but one had marks all over it so I was very disappointed”

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Posted 6 years ago

USC is rated 3.6 based on 37,499 reviews