USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,499 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products are good, for a good price, but one item unavailable and unable to add to our order to replace it, so having to pay another delivery fee for another order.. not very impressive!”

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Posted 6 years ago

“Not bad service but delivery to in store should be free.”

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Posted 6 years ago

“Was disappointed to agree a purchase of 3 items only to be told the following day that one was out of stock & no longer available. Was disappointed in the creased condition of the received items which had been very poorly packaged. No inner sellophane bags were used. They were just loose in the outer postal bag.”

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Posted 6 years ago

“i was happy with my purchase apart from receiveing two different size shoes which then i had to send back”

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Posted 6 years ago

“Was quick and eaay to order bit annoyed that although i nearly spent more than £100 there waa no free postage and it wasn't free for click and collect either think that's a bit out of order to be fair and delivery took ages”

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Posted 6 years ago

“Order was processed quick and communication was good but got the wrong size jeans delivered and contacted USC but 3 days later no response which is disappointing as other retailers are much more responsive”

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Posted 6 years ago

“I'm still waiting for it to arrive”

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Posted 6 years ago

“I exhanged a product over 8 days ago and still haven’t received my exchanges product the order number is USC40000049291623 please send my product to 41 Laurel way scunthorpe DN163GT”

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Posted 6 years ago

“Quality of product was good. Disappointing delivery and return service. Needs improving”

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Posted 6 years ago

“Overall I actually love shopping with USC and shall hopefully continue to do so. The biggest problem sadly though is no contact no for problems with orders ie sizing is very flippant and what should be the correct size is actually not. I think the returns process could be improved also if I pay for next day delivery should I then have to pay to return a item that is wrong awaiting someone to then re process my order and charge me again making the delivery more expensive than the item/items ordered cost. For example I ordered 10 items all the same size however same brand one fits one doesn’t. Clearly this is not a issue from my side as every other item fits as it should but this one item is either too big or too small. Ideally you would call someone to send a replacement and then they could collect the incorrect item. This is one reason I hope online shopping never takes over. You can’t beat being able to try before you buy. This is a big gripe for me hence only 3stars.”

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Posted 6 years ago

“Nice clothes, clearance stock is great value for money although charged for p&p twice as had to return Firetrap clothes due to awful sizing”

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Posted 6 years ago

“I ordered 2 shirts and one of them was sent in the wrong size. I sent an email to Customer Services 2 days ago and await a reply.”

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Posted 6 years ago

“I do feel that the cost of postage plus having to pay for return postage if items dont fit could possibly outweigh the cheaper price of the shoes. I paid £4.99 for delivery and £3.95 return and then found same Van's in store for same price!”

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Posted 6 years ago

“Great company selling top brands ..... free delivery and returns would be awesome though .”

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Posted 6 years ago

“I feel that the workers need to check the items before sending them out. I have had to return some trouser were the hems on them had not been sown up.”

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Posted 6 years ago

“Quick delivery but downside is you have to pay for delivery and returns”

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Posted 6 years ago

“Great range of products, specifically trainers. Was slight dissapointed by one of the items in the order which shoebox was ripped open and shoes were damaged.”

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Posted 6 years ago

“Price good, keep in loop as to where goods were, delivery expensive and not particularly quick for price”

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Posted 6 years ago

“The item ordered was great and at a really good price. However, after selecting the ‘Next Day Delivery’ option and paying extra for this service, I was disappointed that my order arrived 4 working days after the order was placed. When I emailed the customer service team after 3 days to enquire where my order was, I didn’t receive a reply.”

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Posted 6 years ago

“Website and ordering was easy to use. Items came fairly quick. However, I spent over £80 on the site and was still charged delivery and had to pay return delivery to change the items sizes, while I spent less than £20 on other sites and received free delivery and returns (if I needed it).”

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Posted 6 years ago

USC is rated 3.6 based on 37,499 reviews