USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,499 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items arrived quickly but all 3 shoe boxes were ripped and crushed - brought to gift as presents and look like I’ve picked them up from a skip! Armani boxers came in plastic ‘box’ which was open with the boxers loose in the main usc bag!! Very poor packaging - will not purchase again :(”

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Posted 6 years ago

“The items I purchased are very nice, however charging a delivery fee for items to be picked up in store is terrible. Other companies don't charge a delivery fee for click and collect services.”

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Posted 6 years ago

“I have only gave 3 stars even though the product itself was fine. The delivery was a lot to be desired! The package was left openly at my front door and it was all laying open so any one could have lifted it and there was no note to say it had been left.”

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Posted 6 years ago

“Very good”

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Posted 6 years ago

“I placed my order tuesday for next day delivery as i wanted to wear what i had orderd for thursday but i didnt recieve my parcel for the day i payed for it to be delivered”

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Posted 6 years ago

“Slow delivery, box for shoes damaged a lot”

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Posted 6 years ago

“I had to return some items.I had paid 5 pounds for delivery.and then 3 pounds to return.so bad.why not be able to return to store for free?”

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Posted 6 years ago

“The product quality and price are brilliant but the sizing is a bit off. I am typically a size 14, so ordered a size 14 coat, it is huge! It hangs off me, I would send it back but I need a Coat for the cold mornings!”

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Posted 6 years ago

“Delivery was far too long. Having to pay return postage (13.51) is ridiculous as all the other companies I buy from online always have return postage free. Abit disappointing to see the least. I only kept 1 item as the rest were very small for their sizing.”

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Posted 6 years ago

“Love the clothes and the prices from usc however the delivery price of £5 is what puts me off from ordering off this site more often”

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Posted 6 years ago

“I ordered boots on the sat and didnt get til following tue even tho i paid for dpd delivery kept getting delayed delivery texts not happy.”

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Posted 6 years ago

“Ordered over£200 of items and 3 items were out there bag in a ball. The picture doesn’t justify the mess”

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Posted 6 years ago

“Still waiting for order to be delivered to the store where if I had had it delivered to my home address I would have had it by now. As it is a birthday present I'm hoping to receive it before Saturday. If this was a free service it would not be such an issue but it has cost as much as home delivery. For £2 more I could have gotten next day delivery, so far I have been waiting 9 days.”

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Posted 6 years ago

“Long wait for confirmation on order of dispatch & delivery extremely poor as driver sent a msg to say already ‘delivered ‘which caused unnecessary stress.”

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Posted 6 years ago

“These boots were not in perfect condition,the glue around the sole where the leather is joined has gaps,iam keeping the boots hoping the glue holds and they don't leak.i have today ordered another 3 pair as I do like the boots,so I hope these ones are perfect for 5 stars USC.ps sack the quality controller.”

Helpful Report

Posted 6 years ago

“I usually don't have a problem with the sizing of clothes from USC but when I ordered 2 bikinis size 8 they were more like age 8 years! I had to pay £4.99 delivery and then £2.95 to send them back!”

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Posted 6 years ago

“Great jacket at a great price. Delivery on the other hand is far too expensive yet still takes 5 days to arrive.”

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Posted 6 years ago

“Not bad”

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Posted 6 years ago

“Quick delivery but I didn’t receive the top I ordered. Emailed customer service to see what they would do and I’m still waiting on a reply. Unfortunately I’m going to return the item and hopefully get it else were.”

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Posted 6 years ago

“Need to update all the tracking details of the order.”

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Posted 6 years ago

USC is rated 3.6 based on 37,499 reviews