USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid fr next day delivery and waited 2 days text says they where at my house but they never show up”

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Posted 7 years ago

“They processed the order very slow....5-6 working days to receive my parcel.”

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Posted 7 years ago

“I have only received 3pairs of boots when I ordered 5 and no return slip”

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Posted 7 years ago

“I wasn’t happy with the way Hermes delivered my parcel , as I paid for next day delivery, which didn’t receive , I complained to Hermes , and got it the next day , which was not good enough, I had to take time out , of my life , to complain on my day off , Hermes should have made more of a effort to deliver it on the day I paid for it , and now I don’t feel like , buying anything from usc due to this , also I will be telling friends and family regarding this issue , as I paid for next day delivery, but didn’t receive it .”

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Posted 7 years ago

“I ordered 2 pairs of jeans. (replay) men's size 30 30. the first pair seemed to be woman's jeans and had a security tag still attached to it. the second pair was a terrible fit. no way a 30 30. Had to return them. This experience reminds me of a with dodgy ebay seller, not what I expected from USC. very disappointed.”

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Posted 7 years ago

“While it's not necessarily the fault of USC, I didn't like the shoes I'd ordered and sent them back for a refund. With no 'free returns' offered it cost me £11 to return a pair of boots via registered post - exceptionally costly for an item I didn't want. I wouldn't reccommend buying online from USC unless you are CERTAIN that the item is needed...”

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Posted 7 years ago

“There was a security tag left on a pair of the trousers, so I had to take it to USC Newtownabbey to have it removed.”

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Posted 7 years ago

“I bought something does not exist in your stock,but was on your website. Wasting my time.”

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Posted 7 years ago

“couldn't deliver to shop for some reason so had to pay £5 for delivery and didn't get a £5 voucher to spend in store which I was actually hoping to receive is there where some trainers I wanted. from point of order to item been shipped is quite slow, but once shipped fast postage. I ordered a cap and came just in a jiffy bag, was all bent. not good at all.”

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Posted 7 years ago

“£4.99 to collect from store. This is not acceptable when direct competitors like ASOS do free returns and delivery. My order was in excess of £100 so free collection or delivery would have been nice. Once the order was placed there was no indication of how long by order would take to be delivered.”

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Posted 7 years ago

“Would order more often if free and quicker delivery”

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Posted 7 years ago

“Couldn't cancel my order took to long to get a reply and the hoodie didn't have pockets wtf”

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Posted 7 years ago

“The items we ordered were not delivered on time , in the end we probably ended up waiting an extra 2 months for one reason or another.”

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Posted 7 years ago

“Took money for my order but didn't have the t shirt in my size and i wasn't given a refund or a option to choose a different t shirt”

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Posted 7 years ago

“I wanted to make an amend to my order literally minutes after submitting it, was told by customer services that this was impossible to do. You also pay for delivery and returns. The online shopping process felt very old fashioned and quite expensive when compared to most other online shopping companies.”

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Posted 7 years ago

“Half my order was cancelled as not in stock (with today’s technology this is ridiculous). I’d paid for next delivery so wasn’t able to cancel the rest of the order. Contacted customer services who suggested reordering an alternative to the cancelled items but I would have to pay full p&p again. Will not be shopping with you again as not trustworthy service, and very poor after sales customer service.”

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Posted 7 years ago

“Ordered on the Monday, paid for next day delivery £6.99, didn't receive until Thursday!”

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Posted 7 years ago

“I ordered a pair of trainers to which I was sent two different trainers,I don’t even understand how that can happen,it then cost me money to send it back as obviously I’m not wearing to different trainers”

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Posted 7 years ago

“Disappointed, my son purchased me some trainers in store , they were to big so returned them unfortunately they didn’t not have size and I was advised the store don’t have the facility to order in , I then had to accept a credit note and order them myself online which cost me 4,99 delivery .a lot of messing about when majority of stores would be able to complete a simple task”

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Posted 7 years ago

“delivery charges for returns”

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Posted 7 years ago

USC is rated 3.6 based on 37,501 reviews