USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a pack of 3 and only 2 of the items arrived”

Helpful Report

Posted 7 years ago

“Received a pair of converse which was discoloured and what looked like blood stain on the inside! Not hygienic!! Stock should be checked before dispatch”

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Posted 7 years ago

“an item i placed was out of order and i requested it be replaced with another item at my expense ! but my email was disregarded by yourselves and i now have to pay full delivery on 2 much smaller items !”

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Posted 7 years ago

“I place a order 8days ago n have never received it no emails at all won't be ordering with your again”

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Posted 7 years ago

“I'm still waiting for my order after over a week ! Such a slow service”

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Posted 7 years ago

“I find it unacceptable that you can charge £5 for postage and for in store delivery. It in no way costs that to post out my product and it made me reluctant to order from you. No other store I order from would charge such an extortionate rate of delivery.”

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Posted 7 years ago

“Slow delivery espeically when paying £4.99 delivery charge. No free delivery even offered on purchases 100s of pounds”

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Posted 7 years ago

“Parcels were not delivered, apparently lost by the courier twice! First time I had shopped with USC and unless you use start using a trustworthy delivery firm, will be the last, at least refund was quick in coming.”

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Posted 7 years ago

“Spending £138 and having to pay £4.99 for delivery then having to pay £4.50 to return a t-shirt that was too small,the measurements for the t-shirt on website were not accurate,will not be ordering again”

Helpful Report

Posted 7 years ago

“Half sizes not available, so I bought a size 6 as 7’s were massive. On realisation the 6’s were too small, so took them back only to be told they only give credit notes as an exchange. So I ordered the shoes online and wanted them to deliver to store only to be charged £5 for store collection! Fuming. This is normally free at other shops, but as I only had credit note, I was tied to using it. I told the manager that I thought it was a poor service and he kind of shrugged and said that’s just how it is.”

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Posted 7 years ago

“Ordered online items for collection in store. Took bag home to find a metal tag on it. Need to trail back to store again!!!”

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Posted 7 years ago

“Delivery was ok but the sizes for XXL and XXXL were ridiculously small”

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Posted 7 years ago

“I ordered my parcel last week and hasn't arrived yet it was for my sons birthday so disappointed with this”

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Posted 7 years ago

“Packaging when received was very poor quality... i brought 3 DKNY jumpers as gifts and they arrived in crinkly wripped poor packaging. Massive let down when a company like Flannels deliver in very presentable black good quality bags.”

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Posted 7 years ago

“Huge pen mark on front of a polo shirt, returned, but not impressed”

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Posted 7 years ago

“Hello, It’ the first time I buy in USC. The products are interesting. The way the article were sent was not very good (some unpacked clothes) ina big plastic bag. I had to return 4 articles (size did not match) that I sent back by post and I had to pay 15 euros (collissimo France). Since three days I have no clue about if the stuff came to USC and no clue about when I will receive back my articles? And I have to go in Hollidays next Friday. Not possible to reach someone by phone to have news about order. So after sale service and return service not so nice. Best regards”

Helpful Report

Posted 7 years ago

“Very slow shipping time. This completely kills any advantage USC has with prices and available brands. It takes too much to ship to the courier company and the courier company then takes to much time to deliver parcels in Portugal. We are talking about three days for an order to be ready and then another week for delivery.”

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Posted 7 years ago

“Click and collect prices are ridiculous surely they should cost less money than delivery , or should be free. Plus instore you can't order items in so if they are out of a size I was told at the Huddersfield usc that I could not order in I just had to buy office which cost more with delivery for exactly the same product ridiculous”

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Posted 7 years ago

“I am disgusted with your delivery courier company-Hermes as they delivered by throwing my parcel in my backyard - not acceptable at all - I will not be shopping with yourselves if this is the standard of delivery service”

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Posted 7 years ago

“I've been waiting a while for my boot which I have still not got!”

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Posted 7 years ago

USC is rated 3.6 based on 37,501 reviews