USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think the delivery fee is too high and it's ridiculous that the click and collect fee is the same as delivery. Also to make customers pay for their own returns is not good, most large online retailers don't do this. For these reasons I won't be shopping with you online again.”

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Posted 7 years ago

“I HAVE NIT GOT MY ITEM YET!!”

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Posted 7 years ago

“Both pairs were too narrow. Surprised that returns need to be paid as p&p charged, so many other stores have free returns”

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Posted 7 years ago

“Expensive delivery/returns compared to competitors”

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Posted 7 years ago

“The T-shirt turned up with dirty patches so haven’t used as don’t want to wash in case stains don’t come out and I can’t return, so disappointed”

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Posted 7 years ago

“Paid for £5 delivery to store. Didn’t realise the voucher I would get was for Sports Direct, as opposed to USC. Item didn’t suit so am having to post back and pay to return as USC store said I couldn’t return there. I have emailed to return item as I couldn’t log into My Account online. It’s been 3 days and have not had a response. I searched for a telephone number for a quick answer- nothing. If you only give the option of email communication, please respond promptly. Will never order from USC online again as it has been costly and a hassle.”

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Posted 7 years ago

“I wasn’t happy with the ripped packaging that the underwear came in.”

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Posted 7 years ago

“One of my items came faulty unhappy”

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Posted 7 years ago

“Hi,can you check where’s my items please? Thank you”

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Posted 7 years ago

“I ordered The Tommy Hilfiger yellow bikini. However I only received the bottom’s not the complete set. What an I supposed to do with only the bottoms? Not acceptable so will return.”

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Posted 7 years ago

“Your postal charges are really poor, i’d Go as far and it’s a rip off, especially given you charge for collection from your own shops”

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Posted 7 years ago

“Prompt delivery to store, but I was unable to return the item at the store. This is inconvenient and also adds extra expense for postage.”

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Posted 7 years ago

“Clothes I received were used and stuffed into their packaging. Dusty package. Felt as if usc didn’t care.”

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Posted 7 years ago

“The product I ordered came damaged and unwearable meaning that it has to be returned, which I have to pay for. Contacted customer services and I have still not received a reply 3 days later.”

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Posted 7 years ago

“I wrote a review of my last order with USC, only for it not to go through. Provably read carefully then deleted no doubt. Maybe down to the fact that I received a top I had paid 30 pounds for when it arrived had 3 different price tags of 15 on it! Was told very plainly that nothing could be done and I wouldn’t be getting any money back. I have ordered again and was equally annoyed to find out not only do I have to pay for any items to be delivered but if you are unhappy with anything for whatever reason USC also like to make you pay for them to have any goods back! All in all they have some good stuff online but compared to others the customer care is awful. Just simply a warehouse feel to it. Thanks.”

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Posted 7 years ago

“My items arrived promptly to store however the item wasn't suitable and I have to return it via post rather than having the option of being able to return them to a store.”

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Posted 7 years ago

“Paid for next day delivery and received goods three days later”

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Posted 7 years ago

“The item that I was delivered had the security tag still attached. This meant that I had to return the item for an exchange and pay for postage for a second time. Considering that the reason that the item had to be returned was the fault of the seller I think it is unfair for the customer to have to pay for the postage.”

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Posted 7 years ago

“Order 2 t-shirts as a gift. When they arrived one still had the electronic tag on it. So then had to take this in store to be removed. Not convenient for me to go in store which is why I ordered online in the first place!”

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Posted 7 years ago

“Although the whole process of ordering was easy and i was kept upto date of tracking. My student discount wasn't applied as items were discounted all ready. When I had to return the item as it didn't fit I had to return and pay for the package. There should be free delivery”

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Posted 7 years ago

USC is rated 3.6 based on 37,501 reviews