USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,497 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,497 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good stock of merchandise but to have to pay £4.99 to collect in store or deliver to home is too much. Puts me off buying from you online again.”

Helpful Report

Posted 6 years ago

“Hello, i didn't get my order, I'm from Republic of Kosovo and we usually write adress Kosovo via Albania and it works but didn't worked this time, hopefully you web will put Kosovo as an option.”

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Posted 6 years ago

“9 days after placing my order and still nothing! I had to chase customer service to then tell me my order is available on Sportsdirect.”

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Posted 6 years ago

“This is a bit of a bittersweet review as on the one hand, I bought some lovely Calvin Klein canvas shoes, which were cheaper than that of other places and they were great HOWEVER the rest of the order was not great, like from a factory outlet with poorly fitting items, which I had to send back. The really bitter bit was that I had paid £4.99 for delivery and had to pay £3.45 to send the unsuitable items back - which equated to £8.45. Not good value and for that reason I would not order from USC again.”

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Posted 6 years ago

“Hasn’t arrived in store yet and it’s been over a week so at the moment not happy”

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Posted 6 years ago

“My confirmation email took nearly 3 hours to finally arrive, and then the clothes were delivered w day later than the 5 working days suggest. And I had to pay £5 for the delivery even though I spent £85 on the clothes!”

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Posted 6 years ago

“i ordered 3 boss tops as a birthday present, unfortunatley when they arrived 1 top wasnt packaged, simply just screwed up in the bag with the plastic packaging screwed up in the bag. After opening the top it was covered in dust marks which really was dissapointing having spent a while saving to order these for my partners birthday”

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Posted 6 years ago

“I ordered a tracksuit online they only sent the jacket out and not the bottoms and when I emailed they said the bottoms were then out of stock. Very disappointed with the service.”

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Posted 6 years ago

“ripped packaging”

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Posted 6 years ago

“I like your store and would like to rate it as "very good", but the processing of last order was a bit disappointing. I've ordered goods on 20.02.2019, and I've received the parcel on 08.03.2019 (usualy delivery takes only 2-3 days) and 2 of 6 items were not delivered (that is more than 30%). Also must say, that delivery cost for EU in amount of 16,00 EUR is much too expensive for parcel of 4 items (also for the whole shipment). I will think about order again. Kind regards Kristina”

Helpful Report

Posted 6 years ago

“Not great! Ordered top which arrived (next day delivery paid for) , wrong size so sent back for an exchange, size I wanted was out of stock and waiting well over a week for a refund. Won’t be using again”

Helpful Report

Posted 6 years ago

“It would be have been good if the right size was sent dissatisfied that I have to send back this was my first order”

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Posted 6 years ago

“Ordered and payed for next day delivery and my order didn't even come next day, waste of £6.99, not impressed!”

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Posted 6 years ago

“Sizes and colours were wrong. Poor returns options. Screw you Mike Ashley”

Helpful Report

Posted 6 years ago

“No problems with ordering or delivery but only problem is if you need to return anything and don’t have access to a printer as you need to print returns form out yourself if I would of known this beforehand I wouldn’t of ordered and won’t be ordering again it’s too much inconvenience whereas other companies send you there returns form with your order which Is so much easier!”

Helpful Report

Posted 6 years ago

“Left tags on jacket and had to take them into store to have them removed. 2 tags right at the top and visible”

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Posted 6 years ago

“Hi, I recived my order and almost everything is ok, except that, one tshirt is different colour then I ordered. Of course to send it back I need to pay for parcel.”

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Posted 6 years ago

“Very disappointed to be honest. I order a number of items, made a payment AND received confirmation of my order. The next day, i received an email informing me that a number of the items i had ordered had sold out, despite my order. The day after, (2 days after my initial order) i received another email informing me that a number of other items i had ordered have also sold out!! I have since been on the website and the items are still listed as being available in the sizes i ordered! I probably would not have even bothered to place an order had i known that over 50% of my original order would be cancelled! Very disappointed.”

Helpful Report

Posted 6 years ago

“The delivery was 5 pound and took 5 days I don’t know many places that do that. Plus spending 90 pound on a jumper at least thought it would be free delivery”

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Posted 6 years ago

“The content of the product description is poor. At no point was there any information to suggest the product was slim fit. Unfortunately i have had to return both pairs of jeans at my own expense when i may not have purchased them in the first place. You are not alone in poor product listing.”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,497 reviews