USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,497 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,497 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order I dont know what happened but you refund me because you said that the courier services weren't able to deliver my order. However I typed the tracking number you gave me and I can't get any info about the delivery on wndirect... Still trying to figure out what happened.....”

Helpful Report

Posted 6 years ago

“I don't feel its fair to charge the same for click and collect as delivery. The shop I collected from was organised very poorly with no staff at collection point. Won't be shopping there again.”

Helpful Report

Posted 6 years ago

“Made me pay for delivery when I ordered expensive items with worth over £100 and made me pay to return 1 of them when it was too small. Package was also left in food bin and covered in bin juice!!”

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Posted 6 years ago

“I payed for next day delivery payed £6.99 for it and it came in 3 days!!! I want my £6.99 back!”

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Posted 6 years ago

“I received a wrong item wrong size and wrong color, I wrote an email to customer service but I didn't received a reply”

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Posted 6 years ago

“Great clothing, love it! Really bad delivery and returns condition. I don’t feel relaxed shopping at USC”

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Posted 6 years ago

“Online shop was fine but found customer service in the Hemel Hempstead branch was lacking. Bought vans from there and within a month had broken. Staff weren’t keen to help”

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Posted 6 years ago

“Ordered a week ago to be delivered to Livingston shop had no other email to say it’s there Bit of a long wait they are for my daughters birthday”

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Posted 6 years ago

“Having ordered two items at£47 with £4.99 postage, I had to return one At a cost of £3.50,no option too return to my local store So wouldn't use this service again”

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Posted 6 years ago

“My item still hasn't arrived, it was due two days ago at the latest.”

Helpful Report

Posted 6 years ago

“I placed the order for some shoes for my son. I ordered a size 1, however when the delivery was made and I open the package the box the shoes where in said size one, but the shoes where a size 10, which would not fit my son. I paid for delivery to my home address for convenience, because the delivery was wrong I had to go into store to get the right size. If I wanted to go into store I would have and saved myself £4.99 for delivery”

Helpful Report

Posted 6 years ago

“Ordered over £100 worth of clothes and paid fpr next day delievery. Didn't receive the clothes till 3 days later. However i did get a refund of the delivery.”

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Posted 6 years ago

“Cancelled part of the order as not everything in stock after I paid and now I have 2 pay 2 lots of delivery. Delivery took a week. I wouldn't use again.”

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Posted 6 years ago

“Order placed on the 20/03/19 and still have not received my order?”

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Posted 6 years ago

“Selection and quality of clothing is great but I will be very unlikely to order from the website again due to; 1) Charges for delivery/collection from store? Even with a voucher this is a bad policy and needs to change. 2) More importantly, I was advised by the Roundhay (Leeds) store that my returns with the RMA paperwork AND receipt cannot be processed as I did not return them in the black, unbranded disposable plastic bag they were delivered to store in? I should not need to explain why that is plainly ridiculous and not inline with distance selling regulations but the store would not budge?! I therefore will budge and make future online purchases elsewhere, perhaps one of the many retailers that respects the customer/seller relationship.”

Helpful Report

Posted 6 years ago

“You are one of the only major retailers that charge for delivery and returns, total joke! I even tried the item I ordered on in store but wasn’t available in the colour I wanted so ordered online with a £5 delivery. When the item arrived it was a lot smaller in the colour I chose so now I have to pay a return post cost! Last time I order from USC!”

Helpful Report

Posted 6 years ago

“Online got my order wrong. Left a security tag on the jacket and the boxer shorts were different to what was ordered.”

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Posted 6 years ago

“Good price and easy website to use. £4.99 delivery and it doesn’t arrive for over a week is really bad. Most companies don’t charge delivery and items come much quicker”

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Posted 6 years ago

“Still waiting to hear back from you about my missing parcel”

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Posted 6 years ago

“Spent £220+£6.99 for next day delivery then £4.47 so send a jumper back cos it was to big. Should be free returns.”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,497 reviews