US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.75

4.8 Rating 2,626 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a hard time getting things switched over but thanks to Zeeshan Imdad in customer service he got it all fixed up and is amazing!”

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Posted 3 years ago

“Joshua Roy was the rep that assisted. All of US Mobile's reps have been very helpful and knowledgeable. Joshua was even better than that. He helped me get everything done that I needed. Thanks again Joshua.”

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Posted 3 years ago

“Kyzer was the best help possible thanks so much”

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Posted 3 years ago

“Osama was absolutely amazing. He stayed on the line with me, while conferencing with my current carrier (trying to port my number from Total Wireless) for almost 2 hours before the other line dropped. He was an hour past his shift ending yet never rushed me or made me feel guilty. In the end, I am still trying to get my number released from Total Wireless (absolutely the WORST service I have ever experienced) but the service I have received from US Mobile has been incredible. I am so thankful I found this company, every agent I have worked with, via the chat and then Osama on the phone, has been professional, easy to understand, exceptionally polite and generous, and they have made me feel valued. I cannot wait to be free of Total Wireless and to move all four of my lines to US Mobile. Thank you for your AWESOME service and the quality of your staff!!! -Tori :)”

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Posted 3 years ago

“I have talked to 3/THREE of your support people today and ONLY 1/ONE of the 3, the last person I spoke with (who's name is Zen) solved my problem the 1st time and actually followed up by calling me back as promised, BUT really did so unlike the other 2 "support people" who were obviously happy to see me off the phone with those "support people". I was looking forward to doing the survey for his great attitude, knowledge, humble,customer service abilities and work BUT there was no survey after our call ended ???, perhaps it was my fault BUT I want to make sure that he gets acknowledged for his abilities as he SAVED your company a customer from leaving your service because I was beyond disgusted with the 1st 2 "support" people I experienced today. I STILL want to do the survey so PLEASE send it to me, as I promised Mr. Zen I would do the survey and I am a man of my word, send me THE link that will allow me to heap praise upon Mr. Zen!!! He's the best "support" person I've dealt with from your company and you SERIOUSLY do NOT want to lose him! unlike the previous 2, though I only want to share my positive 11 out of 10 marks for your Mr. Zen!!! Most Sincerely, Patrick J”

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Posted 3 years ago

“Syed did everything he could to fix my data issue and he did! Thank u Syed..you're an asset to usmobile!”

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Posted 3 years ago

“Kizer is incredible. Patient and so knowledgeable. Give him a raise!!”

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Posted 3 years ago

“Absolutely superlative customer service! I needed help porting my number with eSim activation, and I’m woefully ignorant about iPhones in particular and the digital world in general. I can’t say enough good things about how patient and astute my service rep was. Give him a big raise and a corner office!”

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Posted 3 years ago

“Asim Mehmood was very pleasant to speak too and professional all the way. Fix my problem in a matter of minutes which I love about US MOBILE customer service representatives. Keep up the good work.”

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Posted 3 years ago

“I had a challenging time setting up a new line with US Mobile. Long story short, at the final step the payment appeared not to go through, more than once, endlessly spinning. After spending a long time on the phone with a representative, a second session with the account massaged and all cookies cleared resulted in the same problem. Another call to customer service connected me with Maria, and all of the problems melted away. Maria knew the correct procedure to circumvent issues with the user interface, patiently and expertly guiding me through each step. I was prepared for the number port to take at least a day and maybe longer, but everything was completed in about 5 minutes. I'm almost in disbelief that one of the least expensive MVNOs provides great network performance and fantastic 24/7 in-person customer service. Anyone who has tried Visible knows how valuable talking to a real person can be. Kudos to Maria! I hope she receives a well-deserved promotion.”

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Posted 3 years ago

“Very helpful and fast everytime. Syed Ihsaan was very helpful and very professional”

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Posted 3 years ago

“My husband and I had a difficult time when reactivating my son's US Mobile account, but Bilal at US Mobile was AWESOME! Bilal was patient, informative, and persistent. He worked through our issues until we solved the problem. We would absolutely recommend Bilal and US Mobile. Their customer service is second to none, and their pricing is super competitive.”

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Posted 3 years ago

“Joshua helped my husband and me get our service set up today. He was very helpful and very patient. We really appreciate all that he did for us.”

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Posted 3 years ago

“As always US Mobile's customer service was there within seconds to answer my questions. Syed Ihsaan was very patient with me as I was a little upset about my situation. He explained in detail what he saw on his end and made everything clear for me to understand. "Customer Care" should be their name because they do...”

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Posted 3 years ago

“Their service is great. Their customer service is amazing were very accommodating to my crazy problems and helped resolve the issues as best and as efficiently as possible. Nobel and all of their customer service representatives do a great job at helping. 11/10”

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Posted 3 years ago

“Today I received out-standing service today from Representative, Asim. He excels in customer service and his tech skills are out-standing. He displayed a patience with me that exceeded my expectations. He has a kind personality and a willingness to solve problems that are challenging. I think I tested him in many areas with my questions, but he answered each and every one with cheerfulness. US Mobile certainly has a excellent person representing their fine mobile service. I found the website and texting service to be fast and efficient.. Many thanks to Asim, and the service at US Mobile… great prices too.”

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Posted 3 years ago

“My Pixel 3A refused to connect to the cellular network and Syed Ihsaan, the service rep, was able to quickly get me hooked back up. I'm so grateful!”

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Posted 3 years ago

“It was good and really helpful”

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Posted 3 years ago

“Have already moved 11 lines over from Verizon to US Mobile. Quality is great and for a fraction of the price it cant be beat. Best thing about it is you can always get a live customer support person without waiting too long. I got a guy named Asim today and he was AWESOME ! Knowledgeable, friendly and able to explain everything to make my future business with them ever better. Knows how everything works and not afraid to tell me how to get the best bang for my buck moving forward with them! AWESOME !”

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Posted 3 years ago

“I had several different issues that I required assistance with from transferring a number already with US Mobile, low LTE Data speed at my location, and the support I received from the representative that helped Mr. Osama was above and beyond any expectations I had, firstly he listened, he took ownership of the issues and went out of his way to resolve everything within his power, I had realistic expectations of what was resolvable for LTE Data speeds at my location, not much can be done if the tower is not transmitting a strong enough signal, he spent over 2 days of testing out every conceivable avenue for better Data speeds. Absolutely outstanding support, Thank you, Mr. Osama, and thank you US Mobile for such a knowledgeable customer support tech assisting me.”

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Posted 3 years ago

US Mobile is rated 4.8 based on 2,626 reviews