UTV Direct Reviews

Name: UTV Direct
Rating: 4.61

4.6 Rating 6,524 Reviews

91 %

of reviewers recommend UTV Direct

4.6

Based on 6,524 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 28th June 2025

Anonymous

1287

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received part of order very quickly, another part of shipment was sent via USPS and I still have not received this item. I am sure it is due to USPS issues, but seems odd to send parts of order with different carriers. It has been 14 days now.”

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Posted 4 years ago

“Purchase was exactly what I expected. Very pleased with product”

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Posted 4 years ago

“I wanted to add this bracket to save my winch line, I had to modify it to fit my set up because I have a power actuator. It is a very well made piece up to KFI standards. It did make my winch line basically a straight shot from the fair lead to this mount. I have not had a chance to use it much to see if it saves the line, but it has to be a better setup!”

UTV Direct 4 star review on 18th December 2020

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Posted 4 years ago

“Very knowledgeable and helpful”

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Posted 4 years ago

“product looks good, easy to order.”

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Posted 4 years ago

“A bit confusing but okay.”

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Posted 4 years ago

“The only reason I didn’t go with the 5 star was because my payment account was charged twice to cover the pending of the amount. Not real pleased about having a addition $800.00 tied up and for something that says payment was received. Especially during the holidays when that money would be used for holiday shopping. Talked to Amazon and they explained the need to hold the funds to assure payment. If you have received your payment then there is no reason to be holding an additional same amount that is not in my account and available. Very displeased and was unaware that this was going to happen.”

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Posted 4 years ago

“Quick answers just hope it fits”

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Posted 4 years ago

“I had a somewhat difficult time at the pay point. It appeared to me to only allow PayPal or Amazon as a pay option. I thought, well, this is new and I didn't want to pay with either. So, it was my confusion but a website issue. Yo dot confuse the customer especially at the point of pay. I received a very quick and courteous email explaining the process. I have yet to receive my purchase but expect within a couple of days.”

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Posted 4 years ago

“I was hoping for a feature where I could type in the make/model/year and double check to be sure my purchase would fit my ATV.”

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Posted 4 years ago

“All was fine . I received an e-mail after I placed my order wanting me to call and verify my shipping address because my billing was different from shipping.”

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Posted 4 years ago

“Bought a horn for my General. Easy to install works great. Fast delivery.”

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Posted 4 years ago

“I called because I'd rather talk to a person, she was good to deal with.”

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Posted 4 years ago

“I am a fairly new customer and so far I am planning on future orders”

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Posted 4 years ago

“Easy to find things”

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Posted 4 years ago

“I like the variety of available options. I just dont understand the shipping cost . I have prime and paid with Amazon. Shipping should have been free.”

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Posted 4 years ago

“The sells rep was good and he got order done quickly.”

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Posted 4 years ago

“sfadfdwsafa”

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Posted 4 years ago

“Very good experience”

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Posted 4 years ago

“The customer service is very good. I appreciate the concern to prevent fraudulent orders and making an extra call on my end wasn't a problem. I would have appreciated a little more communication when I came to the shipping. My order came as 4 separate packages in 4 different shipments but I only got 2 tracking numbers.”

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Posted 4 years ago

UTV Direct is rated 4.6 based on 6,524 reviews