UTV Direct Reviews

Name: UTV Direct
Rating: 4.62

4.6 Rating 5,691 Reviews

92 %

of reviewers recommend UTV Direct

4.6

Based on 5,691 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 15th April 2024

Anonymous

UTV Direct 5 star review on 14th April 2024

Anonymous

UTV Direct 5 star review on 19th March 2024

Anonymous

1128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Missing Hardware”

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Posted 3 weeks ago

“Not on time”

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Posted 1 month ago

“Not real sure yet. Provide a 3 star. I have not received prodcut yet from an order 2 weeks ago. No tracking yet.”

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Posted 1 month ago

“Ike in your customer service has made sure I don't buy anything else. He was rude and told me he hoped I never bought anything from there again. All because one of my orders was not trackable. After he hung up on me, I called back and a sweet lady helped me out with no issues. Wish this didn't happen.”

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Posted 2 months ago

“Super UTV Direct did not warranty soft cab cover zipper. Purchased November of last year, didn't use all summer and housed in garage so no weather abuse. Called in December (1 yr warranty was up) with zero help from them. Purchased half (hard) doors from UTV Direct and cut off soft doors to "make it work". UTV Direct was very helpful and shipped out hard doors same day. Short of some bolts upon arrival but working with UTV Direct was good. Not so good with Super UTV Direct.”

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Posted 3 months ago

“My package was missing 8 - M6 truss head screws”

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Posted 4 months ago

“Did not fit as good as it should but made it work”

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Posted 4 months ago

“Ordering was easy, but I haven't received my purchase yet! It is on back order!”

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Posted 4 months ago

“Very good product but the Velcro tiedowns were too short. Otherwise, the product is very nice and high- quality.”

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Posted 4 months ago

“The product I got was not for my Razor, but the call I got to correct the problem was worth the money”

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Posted 5 months ago

“Purchased the KFI plow kit. The winch arrived DOA. utv direct would not replace it and asked me to contact Warn directly. Why should the customer have to contact a manufacturer for a dead out of the box product they utv direct sold me? We went around for awhile then they finally sent me a replacement. However not a pleasant experience first doing business with utv direct. Also original shipping was sent out from three of four different warehouses. However I only was only provided one tracking number and they never responded to my requests for sending me the remaining tracking numbers. Again not a very good first time customer experience.”

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Posted 6 months ago

“No instructions”

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Posted 7 months ago

“package showed up damaged but luckily everything was there. maybe pieces could be marked left and right to simplify installation.”

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Posted 7 months ago

“Ordered a windshield for my side by side 4 days ago and have never heard nothing about it being shipped 🤷🏻‍♂️”

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Posted 7 months ago

“I was a little bummed out that the roof didn't fit right and i had to pay shipping to return it.”

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Posted 7 months ago

“Picture on website does not match product shipped. Website picture shows better coverage of the outter boot. Item shipped barely covers it.”

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Posted 7 months ago

“Mirrors did not fit.”

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Posted 8 months ago

“The overall experience was good but my only issue is the show shipping. Almost 2 weeks to recieve something is pretty slow these days. Other vendors usual ship within a day of my orders.”

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Posted 9 months ago

“Took longer to get item than dates given when placed order.”

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Posted 9 months ago

“Been waiting for 3 weeks for a rear bumper. Didn’t know it would take so long. Would’ve looked elsewhere.”

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Posted 9 months ago

UTV Direct is rated 4.6 based on 5,691 reviews