UTV Direct Reviews

Name: UTV Direct
Rating: 4.61

4.6 Rating 6,655 Reviews

91 %

of reviewers recommend UTV Direct

4.6

Based on 6,655 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 6th December 2025

UTV Direct 5 star review on 4th December 2025

1307

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was impressed at first but after I received my plow I was not told of the factory back order for the mount, leaving me with a thousand dollar purchase that sat in my drive way for almost a month until a plate came in. Over all easy to deal with, American people on the phone, I’m in happy it took so long but I’ll give 3/5 for having Americans answering the phone!”

Helpful Report

Posted 11 months ago

“The company is good however on shipping my package has been sitting in Ohio at the same place for 5 days. Now. I tell the company about it and they say it'll get to you. Well that's not a very good dang response. Maybe call this stupid post office and figure out why it's sitting in the same place for 5 days. I need my package so that I can file my damn snow. The company didn't really seem to care about my shipping concerns”

Helpful Report

Posted 11 months ago

“Holes did not match up”

Helpful Report

Posted 11 months ago

“Nice web site and you can enter your vehicle info etc... But the descriptions of the items can be lacking in details. For example, I purchased a roof from my Polaris Ranger and once I received the item the directions mention the roof is not meant for long distance trailering and suggest that 60 MPH on non HWY roads was acceptable. Non ofthis was listed in the description on the UTV Direct web site. That does not really fly in a state like Texas where you travel long distances on highways with your UTV in tow.”

Helpful Report

Posted 1 year ago

“Good product! Just slow on shipping .”

Helpful Report

Posted 1 year ago

“Doors fit good but no instructions so had to figure it out.”

Helpful Report

Posted 1 year ago

“It was missing pieces had to make them myself”

Helpful Report

Posted 1 year ago

“When I purchased my parts and paid for them, it said 3 to 5 business days. Then I received an email stating they were on backorder for almost 3 weeks. Which still I have not received.”

Helpful Report

Posted 1 year ago

“Shopping process wasn’t bad but when my parts started to arrive I was shorted mounting brackets for the windshield that I ordered. I’m still waiting for the missing brackets and the rest of the parts that I originally ordered. Hope to see everything soon so I can install it all.”

Helpful Report

Posted 1 year ago

“UTV Direct is great, FEDEX is horrible!!! I will still buy from you folks, please find another company to ship your items.”

Helpful Report

Posted 1 year ago

“velcro strips only partially aligned -- door windows unstable”

Helpful Report

Posted 1 year ago

“One of the brackets didn’t work to fit on the passenger door have to pry it apart to get it to work”

Helpful Report

Posted 1 year ago

“I like your product. It’s taking to long getting here.”

Helpful Report

Posted 1 year ago

“Like the sight. Just wish it was easier to log into and also to use my garage. I have yet to be able to figure out how to even use that feature. And login to account sucks. You have to find it. Not on the first page like most other sights.”

Helpful Report

Posted 1 year ago

“It was easy to find what I was looking for & make the purchase on your website... However, the product arrived with NO INSTRUCTIONS...? The online ad said "Easy Installation" but the product arrived with "0" installation instructions? it took us a few days and the assistance of our adult children to guide us to a YouTube video to find out how to install our new door bags. For the Price I would have thought some simple instructions could have been included.”

Helpful Report

Posted 1 year ago

“Missing Hardware”

Helpful Report

Posted 1 year ago

“Not on time”

Helpful Report

Posted 1 year ago

“Not real sure yet. Provide a 3 star. I have not received prodcut yet from an order 2 weeks ago. No tracking yet.”

Helpful Report

Posted 1 year ago

“Ike in your customer service has made sure I don't buy anything else. He was rude and told me he hoped I never bought anything from there again. All because one of my orders was not trackable. After he hung up on me, I called back and a sweet lady helped me out with no issues. Wish this didn't happen.”

Helpful Report

Posted 1 year ago

“Super UTV Direct did not warranty soft cab cover zipper. Purchased November of last year, didn't use all summer and housed in garage so no weather abuse. Called in December (1 yr warranty was up) with zero help from them. Purchased half (hard) doors from UTV Direct and cut off soft doors to "make it work". UTV Direct was very helpful and shipped out hard doors same day. Short of some bolts upon arrival but working with UTV Direct was good. Not so good with Super UTV Direct.”

Helpful Report

Posted 1 year ago

UTV Direct is rated 4.6 based on 6,655 reviews