UTV Direct Reviews

Name: UTV Direct
Rating: 4.61

4.6 Rating 6,709 Reviews

91 %

of reviewers recommend UTV Direct

4.6

Based on 6,709 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 5th January 2026

UTV Direct 5 star review on 18th December 2025

Anonymous

UTV Direct 5 star review on 10th December 2025

UTV Direct 5 star review on 6th December 2025

UTV Direct 5 star review on 4th December 2025

1310

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ike in your customer service has made sure I don't buy anything else. He was rude and told me he hoped I never bought anything from there again. All because one of my orders was not trackable. After he hung up on me, I called back and a sweet lady helped me out with no issues. Wish this didn't happen.”

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Posted 1 year ago

“Super UTV Direct did not warranty soft cab cover zipper. Purchased November of last year, didn't use all summer and housed in garage so no weather abuse. Called in December (1 yr warranty was up) with zero help from them. Purchased half (hard) doors from UTV Direct and cut off soft doors to "make it work". UTV Direct was very helpful and shipped out hard doors same day. Short of some bolts upon arrival but working with UTV Direct was good. Not so good with Super UTV Direct.”

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Posted 2 years ago

“My package was missing 8 - M6 truss head screws”

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Posted 2 years ago

“Did not fit as good as it should but made it work”

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Posted 2 years ago

“Ordering was easy, but I haven't received my purchase yet! It is on back order!”

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Posted 2 years ago

“Very good product but the Velcro tiedowns were too short. Otherwise, the product is very nice and high- quality.”

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Posted 2 years ago

“The product I got was not for my Razor, but the call I got to correct the problem was worth the money”

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Posted 2 years ago

“Purchased the KFI plow kit. The winch arrived DOA. utv direct would not replace it and asked me to contact Warn directly. Why should the customer have to contact a manufacturer for a dead out of the box product they utv direct sold me? We went around for awhile then they finally sent me a replacement. However not a pleasant experience first doing business with utv direct. Also original shipping was sent out from three of four different warehouses. However I only was only provided one tracking number and they never responded to my requests for sending me the remaining tracking numbers. Again not a very good first time customer experience.”

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Posted 2 years ago

“No instructions”

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Posted 2 years ago

“package showed up damaged but luckily everything was there. maybe pieces could be marked left and right to simplify installation.”

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Posted 2 years ago

“Ordered a windshield for my side by side 4 days ago and have never heard nothing about it being shipped 🤷🏻‍♂️”

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Posted 2 years ago

“I was a little bummed out that the roof didn't fit right and i had to pay shipping to return it.”

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Posted 2 years ago

“Picture on website does not match product shipped. Website picture shows better coverage of the outter boot. Item shipped barely covers it.”

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Posted 2 years ago

“Mirrors did not fit.”

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Posted 2 years ago

“The overall experience was good but my only issue is the show shipping. Almost 2 weeks to recieve something is pretty slow these days. Other vendors usual ship within a day of my orders.”

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Posted 2 years ago

“Took longer to get item than dates given when placed order.”

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Posted 2 years ago

“Been waiting for 3 weeks for a rear bumper. Didn’t know it would take so long. Would’ve looked elsewhere.”

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Posted 2 years ago

“Part fit good but did not operate properly in closed position ends of windshield push out not sealing at all”

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Posted 2 years ago

“First off the company is great with their fast shipping but the products don't match well and what I mean by that is I purchased a heater for my side-by-side according to the options that were given to me for my model and I also purchased a electric windshield for the same model but they don't work together When installed exactly how they are supposed to be installed according to the specs given the windshield closes so that the defrost vents are actually blowing on the outside of the window that's why the three star if I'm paying over $1000 the product should match and line up correctly but I have to admit the shipping was phenomenal fast”

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Posted 2 years ago

“Happy with the product. Shipping took much longer than advertised”

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Posted 2 years ago

UTV Direct is rated 4.6 based on 6,709 reviews