UTV Direct Reviews

Name: UTV Direct
Rating: 4.61

4.6 Rating 6,655 Reviews

91 %

of reviewers recommend UTV Direct

4.6

Based on 6,655 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 6th December 2025

UTV Direct 5 star review on 4th December 2025

1307

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't gotten my spacers yet”

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Posted 5 days ago

“Been over a month still dont't have my doors not happy”

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Posted 1 week ago

“The package was missing hard ware actually every package was no instructions included total nightmare”

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Posted 1 week ago

“Never received my itema”

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Posted 1 month ago

“Still have not received my order. Terrible customer service”

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Posted 4 months ago

“Poly rear window not worth buying. Recommend glass. Received poly rear window and not covered by warranty after protective plastic removed. You can't tell if already scratched until you remove it then warranty no good. So I wasted 250 bucks. I won't purchase nothing from UTV again.”

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Posted 4 months ago

“I think it’s wrong that you don’t get all your money back if you return something. Terrible customer service.”

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Posted 4 months ago

“Bad fit on 2016 Gator rear window”

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Posted 5 months ago

“Not user friendly, very difficult and costly to return/ exchange”

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Posted 5 months ago

“Windshield I ordered was never shipped, kept telling me one more week. Over a month, had to ask for refund multiple times before I finally got refund.”

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Posted 6 months ago

“I bought a bumper and it did not correctly fit my machine as the description said it would. I contacted customer service to initiate a return and they asked for pictures. I sent pictures and I asked for install instructions. The instructions do not even match the model of my machine. I am disappointed and will not use utvdirect again.”

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Posted 6 months ago

“Ordered a windshield for my side by side and after ordering it was told it was on back order so I waited and on the day it was supposed to be shipped it was delayed again this time only for a few days. When I got my package and opened it the windshield was broken in two different places. Waiting to see what needs to been done next.”

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Posted 7 months ago

“Bought a windshield and next day it went on sale for $100 off. Called to see what I could do about since my order wasn’t shipped yet. Was told twice that I would get a call back and never heard from them.”

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Posted 8 months ago

“Bought a windshield . 2 weeks later SuperATV had it TWO HUNDRED dollars cheaper..UTVDirect had it 70 bucks cheaper. They did nothing when I asked about it, in fact . In fact the tone of the responses was a bit rude and sarcastic. I've never dealt with a company that wouldn't honor a 30 day price guarantee. I probably won't be buying anything else.from this company.”

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Posted 9 months ago

“I canceled the order and you still sipped it out”

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Posted 9 months ago

“They don’t answer the phone. They don’t return phone calls and they don’t work with the customer.”

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Posted 9 months ago

“Products are fine but takes way too long to receive it. Took 8 days longer than expected.”

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Posted 10 months ago

“My order seems to be going all over the united state's it has been in 3 state's once going right past my address, I will never use your company again if I don't soon get my package to me. PLEASE SEND ME MY ORDER!!!”

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Posted 10 months ago

“Ordered over 2 weeks ago, still waiting on order despite it being “in stock “.”

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Posted 10 months ago

“While web navigation was good and delivery of product timely, the return process was a nightmare and return shipping costs are paid by the consumer unlike Amazon or other UTV aftermarket vendors ....will not use this company again”

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Posted 10 months ago

UTV Direct is rated 4.6 based on 6,655 reviews