UTV Direct Reviews

Name: UTV Direct
Rating: 4.61

4.6 Rating 6,523 Reviews

91 %

of reviewers recommend UTV Direct

4.6

Based on 6,523 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 28th June 2025

Anonymous

1287

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was missing the brackets”

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Posted 11 months ago

“Not custom fit as advertised.”

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Posted 11 months ago

“It was missing hardware and I unsubscribed and apparently still getting bothered by them.”

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Posted 1 year ago

“Still waiting on my parts from over 2 weeks ago”

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Posted 1 year ago

“Paid $107 to ship.my windsheild back, which I didn't order to turn around and order the one with vent. I can't believe what I paid ....NEVER AGAIN...remove my name from your data base.”

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Posted 1 year ago

“Federal Express has inexcusable service. They hand off deliveries to 3rd party contractors. Have yet to receive delivery.”

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Posted 1 year ago

“I received no updates or confirmation of my orders. Received one but have no idea where the other part is.”

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Posted 1 year ago

“Horrible customer service”

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Posted 1 year ago

“I ordered ball joints and only received 1 . Your website should indicate 1 ball joint per order. I feel ripped off”

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Posted 1 year ago

Hello, We apologize that you did not see it...but right under "Features" on that product page it does list "Ball Joint sold individually"

Posted 1 year ago

“I will not buy again from you until you start shipping UPS”

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Posted 1 year ago

“I appreciate the brand but in immediate install of my soft enclosure some snaps broke.”

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Posted 1 year ago

“Lied about shipping messed my whole weekend up”

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Posted 1 year ago

“I reached out to ask if you had a windshield that would fit the Segway UT 10 crew premium. I was sent 2 links. I chose one and it didn’t fit. I had to cut the windshield bracket on both ends, and the not h the center of the glass to fit. Not happy about it, I made it happen, but wish it simply fit. Please know what your products fit.”

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Posted 1 year ago

“I overpaid on front windshield and rear windjammer. I won't purchase from you again. Your add said lowest price guaranteed, it wasn't. Too late for me, but it won't happen again.”

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Posted 1 year ago

“Product hasn't arrived no help in resolution”

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Posted 1 year ago

“Customer service is bad. Some were rude. Had to return the item and I try to order another item. And they said I could not do it until they got the other item back. So my machine is setting apart wedding or new part.”

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Posted 1 year ago

“In my opinion, it is unwise to send a “How are we doing” email to a person who Still hasn’t received the product. I highly doubt I will ever use your company again. Oh, and by the way, can you please send my rear window Now?”

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Posted 1 year ago

“I ordered a rear windshield for a 2023 Polaris RZR 1000 4 Pro XP Ultimate. The windshield is for a base model like a sport. I have talked to a couple different people about this and I will have to pay to have it sent back and even a restocking fee. I will eat this $200 and will never order anything else from UTV Direct.”

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Posted 1 year ago

“Tracking shows a sound bar as delivered but it was not. In the proof of delivery it shows the weight as 1 pound.”

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Posted 1 year ago

“Sent wrong item when I specifically gave the make and model in the comments section. They told me that i was responsible for shipping since I marked the wrong box. My Side by side is a Kawasaki Mule pro mx. There was no mule pro mx in the drop down selection. I wasn't sure so I checked the only Pro they had and left the corrrect make and model in the comments. Very nasty people to deal with. Told me it was my fault and wouldn't listen to my side. I will never ever buy from UTV Direct again. I spoke with 3 of them the last guy made threats that I have recorded and will seek legal representation. 😡”

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Posted 1 year ago

UTV Direct is rated 4.6 based on 6,523 reviews