UTV Direct Reviews

Name: UTV Direct
Rating: 4.61

4.6 Rating 6,524 Reviews

91 %

of reviewers recommend UTV Direct

4.6

Based on 6,524 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 28th June 2025

Anonymous

1287

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website not set up to allow Canadian customers to complete order process despite indicating this capacity”

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Posted 2 years ago

Hello, In order to ship out of the lower 48 states we have to get a shipping quote before the order can be placed. We have a link at the top of our site to fill out the items you are wanting to buy so that we can get the ship quote and let you know the cost. I hope this helps.

Posted 2 years ago

“Good website with a lot of options. Not as comprehensive as carid.com, but it's still fairly organized”

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Posted 2 years ago

“So far so good ! Have not put to the test but fit exactly right !”

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Posted 2 years ago

“Ordering was easy and let me pick my exact vehicle to tell me if that part fit my vehicle or not”

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Posted 3 years ago

“I had a big mark down the side of my steps for my ranger got ahold of you guys sent pictures and no one called or anythiing”

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Posted 3 years ago

“The lady that helped on the phone was nice. The parts arrived pretty fast but not all at once. For the most part quality seems very nice. Trouble I have is one of the post on my stealth winch came bent and the cables are not long enough to run back to the battery to keep everything concealed and out of the way. There was some confusion also on the website. The two sites for the same company was causing issues as far as information being viewable on one and not the other and needing to order from only the one. I believe it was utvhq and utvdirect.”

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Posted 3 years ago

“Still waiting for our order we placed on October 16th. When we placed the order we didn’t realize the product wasn’t in stock. Although our credit card was charged for the purchase, on most websites it doesn’t hard post until the item ships.”

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Posted 3 years ago

Good Morning! The enclosures are not out of stock, just custom-made when the order comes in! We are sorry if you missed that while ordering but it is listed as such on the product page.

Posted 3 years ago

“Wasn't very impressed on the return policy ie. Having to pay almost purchase price just to return a product. But, the customer service department gets back to you quickly so I do appreciate that. I'll think twice and ask about returns before I purchase anything else from UTV Direct.”

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Posted 3 years ago

“If you order off of the grizztek site it said nothing about how long it takes. Waiting too long to get product.”

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Posted 3 years ago

“I appreciate the shipping is free but I’ve had 2 separate deliveries to my house and still haven’t received my full order!!!! I’m still waiting for my plow push tubes and plow lever kit!!! 99031 is my order number!”

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Posted 3 years ago

“Overall not horrible but it's disappointing they carry such subpar products from companies like Spikes Powersports. $140 just gone”

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Posted 3 years ago

“Wish I would of gotten a time frame when I get the package and tracking number right away.”

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Posted 3 years ago

“Very prompt responding to our problem. Very helpful when they called us. Very professional.”

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Posted 3 years ago

“Time is everything still waiting on what I ordered no update”

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Posted 3 years ago

“Roof was junk broke from wind first run.. At least the windshield held up..”

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Posted 3 years ago

“You mailed to the wrong house number”

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Posted 3 years ago

Hi Dana! Our system prints the shipping label to the address in the order, we are not able to change it so it shipped to the address that was entered when you placed your order. We apologize if USPS left this at the incorrect address.

Posted 3 years ago

“Look I thought throughly to see if the mirror would fit my mule - it said yes ordered it it does not fit”

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Posted 3 years ago

“I ordered my doors because they would show up on time, I know it is fed ex, but my arrival went from Wednesday to Friday, was leaving Friday morning.”

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Posted 3 years ago

“Great product but I had trouble with the shipping close to 3 weeks to get my item. When I email because it appeared my item was lost during shipment, I was told they would look into it and let me know. I never heard another word but thankfully it arrived.”

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Posted 3 years ago

“I was told my heater was in stock. Then I payed now it is backordered great.”

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Posted 3 years ago

UTV Direct is rated 4.6 based on 6,524 reviews