UTV Direct Reviews

Name: UTV Direct
Rating: 4.61

4.6 Rating 6,524 Reviews

91 %

of reviewers recommend UTV Direct

4.6

Based on 6,524 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 28th June 2025

Anonymous

1287

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I know the inferno heater is on B/O but you took my money and give no info what is happening. Pretty bad”

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Posted 4 years ago

“Website good. No instructions Whatsoever on the product!”

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Posted 4 years ago

“I purchased 4 items for my Polaris General 2 were back ordered and 2 were in stocks and would be shipped. If 2 items were shipped at the same time why did only 1 show up?”

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Posted 4 years ago

“Found what I was looking for but lack of communication after purchase. Will use again soon.”

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Posted 4 years ago

“I can’t give an answer. We have not received merchandise yet”

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Posted 4 years ago

“A pleasant experience”

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Posted 4 years ago

“Ordered and received a lift kit but no instructions.”

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Posted 4 years ago

“It was fairly easy to find what I wanted on the website. However, it was not so easy to determine a delivery date. I had to call 2 different salesman to get a projected delivery date. That date is still two weeks away, so we’ll see if I actually get the things ordered on the date promised.”

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Posted 4 years ago

“Still have not received”

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Posted 4 years ago

Hi Joe, The product you have on order is listed on the site as 1-2 weeks before shipment. If you have any questions you can always give us a call. Thank you!

Posted 4 years ago

“My first purchase from UTV Direct. 3 days after ordering I was told it was awaiting shipping. I checked 10 days later and told product is backordered and will be another two weeks at least. Kind of disappointing.”

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Posted 4 years ago

“great company. looking to see whats new.”

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Posted 4 years ago

“The site could be easier to navigate. The description of items could have more detail. I had to open items only to find out they didn't fit my UTV even though the search said they would.”

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Posted 4 years ago

“Communication on shipment status very lacking. Received an email that the product had shipped 3days after receiving product. Was given the excuse that it was not us and given to assume it was the vendor or the virus. Even though I had called UTV directly ironically on the same day the product was delievered and was told I would be contacted later, on the status, which I foolish thought meant, that same day, since I had called mid morning. Otherwise I am happy with the doors but the install instructions were not very clear. Not an UTV's issue but the manufacture's.”

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Posted 4 years ago

“I tried to find a window for my side by side and you only offered two kinds it's a 2019 trail”

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Posted 4 years ago

“The item I ordered was not in stock and therefore I was told it was going to be a long wait for my order to process and be delivered! Still not delivered as of 1/18/21 !!!”

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Posted 4 years ago

“Ordered fender extension for my krx said that are back order tell end of month”

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Posted 4 years ago

“Still waiting on shipment”

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Posted 4 years ago

“I would’ve given an excellent, but due to no tracking number or current updates on the order made, I had to give what I did.”

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Posted 4 years ago

“I could not use the search bar to find the item I found off of the google page.”

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Posted 4 years ago

“Excellent help when I called in to order. Not so great when I had to return it.”

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Posted 4 years ago

UTV Direct is rated 4.6 based on 6,524 reviews