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UTV Direct Reviews

4.6 Rating 5,696 Reviews

92 %

of reviewers recommend UTV Direct

Company Reviews

Product Reviews

4.6

Based on 5,696 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 20th April 2024

UTV Direct 5 star review on 15th April 2024

UTV Direct 5 star review on 15th April 2024

UTV Direct 5 star review on 15th April 2024

UTV Direct 5 star review on 15th April 2024

UTV Direct 5 star review on 15th April 2024

UTV Direct 5 star review on 14th April 2024

1133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Somebody tried to scam me right after the transaction claiming my Amazon account was frozen. Then my wife was fooled with Amazon related thing and we have change passwords and bank all in our records. What’s up with that. Not happy! Not delivered yet.”

Posted 3 years ago

“Iam still waiting on a reply of when, they we ship my order.”

Posted 3 years ago

“Kept looking for a coupon that said was on the website.”

Posted 3 years ago

“The website is hard to search for specific models and parts for a specific model.”

Posted 3 years ago

“Hard to navigate”

Posted 3 years ago

“Order went fine but doors were damaged upon receipt.”

Posted 3 years ago

“Good pricing and good product. Wish there were more pics.”

Posted 3 years ago

“I had to type in the machine specs twice before placing my order. One would think that once I entered the year, make, & model that it would remember that.”

Posted 3 years ago

“One of the few sites that had the steel top for my Ranger Crew!”

Posted 3 years ago

“Directions are pitiful different size bolts And not knowing where they go. Wing nuts no clue where they were going to go. pitiful pitiful directions. I had to take out bolts because they were the wrong ones”

Posted 3 years ago

“No instructions for installation. Video available is for only one style of windshield. I’m concerned that other items purchased will have the same outcome. Found directions online after an hour of searching. The directions are short and make you wing it.”

Posted 3 years ago

“Heater arrived extremely fast and will be waiting until fall to install it. When I traveled 350mi to my Polaris dealerships in Ironwood Mi . I scheduled 2 days in a motel to give them the time necessary for the heater install and my next 50 hr service! After the service was completed they started to install the Inferno Heater. After installing the necessary wiring and hoses and coolant replaced they discovered that the heater core was not soldered at one of the tubes from the core!! They removed it and sent it out to a radiator repair place to see if they could fix it? By noon the next day they called me and said that he could not repair it!! I was EXTREMELY UPSET that I had spent 400$ and now what was I to do? I called UTV DIRECT and was directed to a person at the company that distributes Inferno who said they would next day ship a new core to my dealer. I had to spend an additional 250$ for 2 more nights in the motel until the job was done! I asked that the heater company should cover the expense of the heater for my aggravation and 450$ extra for the motel and labor for install and reinstall? I guess I was not important enough for that!! They did refund 100$ but I will NEVER DEAL WITH THEM AGAIN!!!”

Posted 3 years ago

“I got this request way too early to know if service is good or not”

Posted 3 years ago

“haven't gotten my parts yet so we'll see how that part goes, but the mobile site is very frustrating to use. the moment you switch out of their site, like checking other sites for pricing, you are logged out. every single time you leave their site you are logged out. at one point I quit trying to use it and just came back to it the next day. I put off ordering for several days for that reason alone. I have a '20 machine and there are not tons of parts available for it just yet, so many times I am checking other sites to see who has what accessory. I hate having to log back in every single time I look elsewhere. it also seems to time out and log you out after just 5-10 min inactivity, also. that's on par w/ bank or credit card sites; ease up some, folks.”

Posted 3 years ago

“Conflicting info on product page. Called, Drew very good with product info and said he would correct product page info.”

Posted 3 years ago

“Item is taking forever to ship.”

Posted 3 years ago

“This is a review of the website...it's okay, no better or worse than anyone else. Just mail me my stuff and i will review that.”

Posted 3 years ago

“I’m not convinced that I got the correct part.”

Posted 3 years ago

Hi Jim, An order was placed for a windshield for the vehicle you stated you had, and it was switched when you called back to let us know you gave us the incorrect vehicle. Please give us a call if you think that was incorrect also and we will find the correct windshield. Thank you.

Posted 3 years ago

“Bad design doors , they flop open and slam against the side of the rzr if your not careful . The strap to prevent that is just useless . There is gaps on the bottom of the door where mud can splash in through the bottom . doors not secure very rattly. The part of the door that mounts by the cage was bent complete when it came . Idk why I thought these were going to be an amazing birthday gift to my husband and I’m sad he’s disappointed. H”

Posted 3 years ago

“So far, not impressed. Ordered over a week ago with no update on shipping status”

Posted 3 years ago

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UTV Direct is rated 4.6 based on 5,696 reviews