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UTV Direct Reviews

4.6 Rating 5,771 Reviews

92 %

of reviewers recommend UTV Direct

Company Reviews

Product Reviews

4.6

Based on 5,771 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 16th May 2024

UTV Direct 5 star review on 16th May 2024

UTV Direct 5 star review on 15th May 2024

UTV Direct 5 star review on 15th May 2024

UTV Direct 5 star review on 15th May 2024

UTV Direct 5 star review on 15th May 2024

UTV Direct 5 star review on 15th May 2024

1141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made my order, gave my info, received an email & then tried to track my order but your website would not accept my email as valid. I was actually responding to your email you sent me. I don't understand this. It is frustrating. Thsnk you for your co-operation, time and patience w/ this matter.”

Posted 4 years ago

Hi Charles, The email that sends your confirmation is automated so it will not let you reply to it. You will receive another email with your tracking number in it as soon as it ships. If you have any other questions or concerns please give us a call so we can help you out.

Posted 4 years ago

“The utv accessories are easy to install, thanks for all you do”

Posted 4 years ago

Thank you for your continued business Dony!

Posted 4 years ago

“Prices were very good. But you offer different packages with more equipment for the same price. I would have had to look for the difference. Made the purchase uncomfortable with packages that included other products for the same price. Makes me feel that I made the wrong purchase”

Posted 4 years ago

“When I log in I would like to be able to see past orders and orders that are pending. I'm not able to do that. But besides that I really like the site and it is easy to find what you are looking for.”

Posted 4 years ago

“Website was ok. only problem is after putting in my machine model the site would still show items that do not fit my machine. besides that good site.”

Posted 4 years ago

“Said my order shipped the one of the boxes was canceled and did not ship. Want to know where my cargo box is. You got your money.”

Posted 4 years ago

“I found the website adequate, but the product information was low. The biggest issue that I still have is not knowing when I will receive my order. I had choices of shipping options, but there is no description or time line for them. After the order was placed I still have not been given a a timeline! Thanks”

Posted 4 years ago

“It was okay”

Posted 4 years ago

“The site itself was very easy to navigate but a little more info about what’s included in the plow kit. Example only one small spot in everything I read said the bracket was included. The strap info would be nice if it told me if I need to remove the cable from the winch first or if it works by just removing the hook and attaching it.”

Posted 4 years ago

“This was my first time using UTV direct. Everything was laid out nicely, the webpage looks sharp and well thought out. Prices are also decent and competitive. What I didnt like while searching for accessories for my 2019 Polaris Ranger 900xp is that I also have to shift through the 570xp, 900xp, and 1000xp. While the 3 machines are similar not everything listed fit each machine. They should be separated. I am very likely to continue shopping with UTV direct as long as they get the orders out in a timely manner.”

Posted 4 years ago

“Hard to review something that hasn't arrived yet but I will say that I am disappointed in one thing. Item was ordered on the 5th and on the 7th it stilled hadn't been shipped. Website was okay, and fairly easy to navigate. I was offered a 5% discount, AFTER my purchase had already been made. I was given 72 hours to use it, which doesn't do me much good since I can't judge the quality of their products until I receive the first one.”

Posted 4 years ago

“Don’t like pre order should not get paid til shipped!”

Posted 4 years ago

“A little more detail would be nice”

Posted 4 years ago

“Due to the fact that the product I’ve ordered is on back order, I can only give a 3 star rating. I do like the fact that it shows that the item is on back order on the items web page and i didn’t have to find that out after I placed the order. I knew upfront when I placed it in my cart that there would be a delay in shipping. Thumbs up for that.”

Posted 4 years ago

“Bought the 3 peice enclosure for my polaris general roof is extremely tough to get installed by yourself and doesnt help with missing some of the nuts and bolts. Other than hardware missing I was happy with my purchase. Not 100% if I will be purchasing anything else just for the fact of the hardware missing having to go spend money on something that should have been included with the product. I could understand stand a couple missing.”

Posted 4 years ago

“I had a little trouble with it because when I checked out it would always have more items then I needed, I had to change every time.”

Posted 4 years ago

“Limited instructions for multiple models, without any info on model number I purchased. Guess I’ll just have to try and figure it out myself.”

Posted 4 years ago

“Should maybe ship with UPS. More dependable. Will have waited 2 weeks for delivery. Still not arrived. Will go elsewhere, sorry”

Posted 4 years ago

“Shipment progress isn't updated often enough,,, still says awaiting shipment after 2 full days”

Posted 4 years ago

“Long story short the product stated it fit my vehicle, it didn't. I had to modify it heavily to fit which was a waste of my time cause I would have fabricated it myself in the first place. After several attempts to contact UTV Direct I finally got a hold of someone who said to contact the manufacturer. I contacted them and heard nothing. Not impressed with either company.”

Posted 4 years ago

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UTV Direct is rated 4.6 based on 5,771 reviews