UTV Direct Reviews

Name: UTV Direct
Rating: 4.62

4.6 Rating 5,774 Reviews

92 %

of reviewers recommend UTV Direct

4.6

Based on 5,774 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 20th May 2024

Anonymous

UTV Direct 5 star review on 15th May 2024

Anonymous

925

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“your web site was a little difficult to use. had to call your office to get things completed. your associate was very helpful in getting the order processed. will visit you again. thanks.”

Helpful Report

Posted 4 years ago

“Polite and courteous sales guy, but lack of item in stock is very disappointing! Hope you get it shipped ASAP!”

Helpful Report

Posted 4 years ago

“The website is not the best to navigate. Need to be able to filter the items per vehicle. Not just a at z, best selling or by price. I'm talking actually be able to pick like lift kits or roofs. Things more specific so you don't have to flip through a bunch of pages looking for something.”

Helpful Report

Posted 5 years ago

“Could use more info. about some of the products you sell. Warranty and if it is an exact fit ect...”

Helpful Report

Posted 5 years ago

“Your website would not let purchase the things I wanted it kept shutting down.”

Helpful Report

Posted 5 years ago

“Came up in a Google search”

Helpful Report

Posted 5 years ago

“Fast service but you sent me the wrong merchandise. I just emailed you about it and waiting for an answer.”

Helpful Report

Posted 5 years ago

“I had ordered wrong skid plate. I couldn't find it. You guys called and saved the day thank you for following up and making sure that order is correct!!”

Helpful Report

Posted 5 years ago

“I gave an acceptable review. I made a purchase 5 days ago and the only thing I've received is a purchase confirmation email. I've yet to receive any information about shipping or the ETA of my purchase. I even sent an email yesterday concerning this matter with no response. Hopefully I will know something soon.”

Helpful Report

Posted 5 years ago

“Was easy to purchase but very hard to track, so I still don't know when it's direct to arrive.”

Helpful Report

Posted 5 years ago

“Bought ice crusher utv Cab heater this unit Very weak fan does not put out much heat I give it a 1/2 star the only reason it gets I have star you gotta give it something”

Helpful Report

Posted 5 years ago

“Watch for in stock status. Purchased item that was marked in stock.but really not in stock.no real time inventory. Shipped the in stock items that are really in stock fast..”

Helpful Report

Posted 5 years ago

“Some of the pieces were damaged, but the product it’s self looks good”

Helpful Report

Posted 5 years ago

“Order 3681. I ordered seat covers for my Ranger over two months ago. They didn't fit and I retuned them after speaking directly with UTV customer rep Bill Wright. Bill ordered me another set. They did not fit. Bill asked me to contact the manufacturer (Greene Mountain) directly and they said Bill ordered the wrong ones and they would talk to Bill. This was 10 days ago. I emailed both Bill and Greene Mountain but theither has responded. I've ordered from UTV before with no problem. Is there someone that can help me? Order 3681. Follow up from previous review. Appears I was all wet and have to apologize to Bill. He never received my follow up correspondence from my personal email. The third set of covers arrived and they fit. All is good with help from Bill and he gets a "5" for "very good." I give the overall UTV experience "acceptable" because the online ad and description is not accurate for my machine and cost me an additional $28 to ship the first two sets back to the manufacturer.”

Helpful Report

Posted 5 years ago

“If my item comes on the second or third like they said it would I would rate your site as excellent it was actually very easy to use and I like the free shipping I'm just hoping it comes on time”

Helpful Report

Posted 5 years ago

UTV Direct is rated 4.6 based on 5,774 reviews