Valuelights Reviews

Name: Valuelights
Rating: 4.67

4.7 Rating 5,253 Reviews

93 %

of reviewers recommend Valuelights

4.7

Based on 5,253 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01618376095

Email:

phillip.curry@lseretailgroup.co.uk

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Valuelights 5 star review on 2nd December 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The light shades are awful not wot I expected at all they don't fit in properly and have broken while I was trying to put them together never again”

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Posted 7 years ago

“Unfortunately I'm not able to write a good review. My order wasn't delivered as per the next day delivery I had paid for as my parcel was sent to the wrong depot. I had to chase this up. I was told I would have it by the end of the week, by Friday of that week I chased again and was told it would be Monday. I then decided to cancel my order and go elsewhere to which I was told I would get a refund. 2 weeks later still no refund and I have had to chase yet again. sorry it couldn't be a good review but this was my first experience with Value Lights.”

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Posted 7 years ago

“Haven't received my order yet and also do not know when I will as there is no mention of delivery date.”

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Posted 8 years ago

“I emailed Valuelights through their Web site for information to enable me to return the item which I considered to be of poor quality. Valuelights ignored my mail and did not respond.”

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Posted 8 years ago

“never received item. called almost a week ago and have not had a return call. spoke to customer service and was told i had to wait to receive a letter which i would have to sign and return but have not received it yet.”

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Posted 8 years ago

“Arrived broken and scratched, emailed, but as yet no reply”

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Posted 8 years ago

“i havent received the item yet no communication”

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Posted 8 years ago

“The product was described as a "set of 3 nesting ceiling shades". I understood this to be three shades for one light fitting however it is three shades for three light fittings. How is that nesting? Very misleading and therefore had to return the product.”

Helpful Report

Posted 8 years ago

“Email sent yesterday - as yet no response! Shoddy product sent in very poor packaging - returned. Good afternoon. I already have a refund reference: CR007890 When I called Customer Service I was informed that I would have to pay the postage. I’m not happy about this arrangement as I explained that despite the packaging, I could not put the tree together as the ‘branches’ would not connect properly to the main ‘stem’. Transit damage possibly or poor quality item. I have since packed up the item as it was sent to me but secured with masses of parcel tape. As per your instructions I have paid for collection of the item, on Monday. I can send you the courier invoice if you are now offering to pay for the postage? With regards,”

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Posted 8 years ago

“Poor delivery! Product is wobbly and alot smaller then it is pictured! I have re put it together 3 or 4 times! DO NOT PURCHASE!”

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Posted 8 years ago

“Dispatch was prompt as requested but the item arrive very poorly packaged to the point where the item was broken. In addition the items arrived without any box - giving this as the gift it was was very embarrassing. Due to the risk of any other items being poorly packaged, I would not order from this site again. I can't offer details of the customer service as I have had to keep the item and try to repair it as it was a time critical gift.”

Helpful Report

Posted 8 years ago

“I am afraid I am going to have to return the mirror because the light is not bright enough to be able to see my face clearly. The lights illuminate the inside of the mirror not my face! Cheers Carol Bartels”

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Posted 8 years ago

“I ordered the items three lamp shades on the 25th July on a couple of days delivery and despite several phone calls and promises of delivery dates as of today the 28th August I still have not received them!”

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Posted 9 years ago

“These lights are cheap and nasty, I could have purchased these for a fraction of the price from a market stall.”

Helpful Report

Posted 9 years ago

Valuelights is rated 4.7 based on 5,253 reviews