“I wish I’d have read these reviews before wasting £179.99 on a Vax Powerblade useless nothing like the advert
Not just that but I had a battery replaced after only 8 months and now the second one has packed up after another 8 months
When I finally spoke to someone in Customer service they said there was nothing they could do as the machine was out of warranty I argued my case that it was the second battery they supplied less than a year old not the machine surely a battery should last than a few months she even agreed the battery was defective but they couldn’t replace it but I could buy one for £79.99 !! I said what if I’ve been supplied with a faulty battery or charger surely they should be replaced at less than a year old warranty or not at the end of the day it’s obviously a fault with the product She told me to take it to consumer rights if I wasn’t happy so no not a lot of help at all £179.99 out of pocket and even when it did work it wasn’t that great Very disappointed would not recommend this product”
“I bought a Vax pet upright last September and it had recently stopped working. I rang the support centre and was told it was the brush bar, and the would send a replacement. I fitted the replacement and it still didn’t work, therefore the machine had to be sent back as it is still under warranty. However, I have had a email back since saying they cannot inspect the machine as there is a nick in the power cable and I must replace this first. Absolutely ridiculous I have to replace a cable on a machine that is probably going to be replaced eventually and wouldn’t it be cheaper to replace the cable themselves and bill me instead of incurring the cost of numerous courier trips. Very disappointed with the after care and definitely wouldn’t recommend Vax”
“Kebab skewer? Every vax should come with one for hoikin out from the non removable base tube which can block several times in a day. Wtf designs the hole going into the cylinder as a “choke point” i can see the team design meeting now….. yeah if we make this point narrow it can clog up and stress the f••• out of people. I am going to throw mine out of the window then smash its head in with sledge hammer. Im not joking😡 i hate it”
“Poor customer service - ordered online 3rd Jan but item never arrived - 2 e mails to Customer Services - no reply - 45 minutes on 'chat' to answer plus 1hr 10 minutes holding on Customer Service line with no answer.”
“VAX is nothing like the beautiful TV adverts. The vacuum cleaners are infuriatingly bad. Our experience with cheap vaccums has been superior to what we have experienced using VAX, which are not cheap. Everytime we use it, all of the crumbs and things we have cleaned up fall out the bottom as soon as you switch it off. And yes, we empty the cylinder and filter regularly. But it is so bad, that unless you empty both ON EACH USE, it continues to happen. It's really irritating to continually spend time cleaning only for all of the stuff to fall back out again. And if you use the 'turbo boost' mode - it flicks stuff everywhere! But if you don't use the turbo boost mode, it bascially doesn't even have the power to suck anything up at all, even off tiles. We have also had issues with the batteries failing on several occasions, and the first time was when the vacuum was only a week or so old. It is also very flimsy and wobbly, so vacuuming up stairs etc is very very annoying, because it doesn't hold its position, and the head of the vacuum flops all over the place. I will never ever use VAX again.”
“have been trying to contact anyone at vax on line and by telephone for 3 days now every time i am on phone it cuts me off after 30 mins tried to chat. this is a replacement for another vax model used 3 times and motor started to smoke. Now comes the good bit spoke with an agent for vax explained that the machine was smoking when turned on was told to wait she came back and said that the machine was out of warranty i said i only got machine on 06/03/2021 and that's not a year was then told warranty was started with the first one i bought in August 2020 so that means a new machine that only lasted 9 months. She then advised go back to Argos what a joke.”
“Obviously these machines are not built to last! Bought mine in November 20 so, just over a year old. I was persuaded to buy this VAX 4 blade due to the three year guarantee. However, the powered brush floor head which no longer works consistently is considered a 'part' and only covered by a one year guarantee (which is not made clear on their advertising jargon). Now the battery fails to re-charge. This machine is only used for light vacuuming tasks - I used a mains-powered Dyson for the main cleaning tasks. Very poor standards of customer service and clearly a machine which is not fit for purpose!”
“BUYERS BEWARE: CHECK THAT VAX SENDS YOU THE CORRECT ITEM. VERY POOR SERVICE! I would urge all buyers to check what they receive from Vax. I purchased what I thought was a Vax 4 earlier this year, but was sent a Vax 3 instead. Because the models look the same, I did not notice I had received the wrong item. I had to sell the Vax after a few months as I had moved to a larger flat and needed a bigger vacuum cleaner. When I sold the Vax on Ebay, I had a very unhappy buyer contact me because it was the wrong Vax model. I contacted Vax customer support. Although Vax acknowledged that they had made the mistake, they refused to refund me in any way because I had not reported the issue within 30 days. As a result of their error, I had to give my buyer a deep discount to make up for the fact that the model was inferior. BUYERS BEWARE - CHECK WHAT VAX SENDS YOU. POOR SERVICE!”
“Having just read the reviews on here, I'm reluctant to contact them about the battery on our vax hoover which we've had about a year! Battery not re charging!!! Not holding much hope for a replacement!!😏😣”
“Avoid at all costs this is another truly awful company, supposed next day delivery, waited for nearly two weeks and had to cancel, herpes has had the parcel for 4 days stating there's a delay? i wish i had read all the reviews on here, lets hope my refund does not take as long.
Long long waits on the phone and a complete lack of inter company communication, they are all still working from home and they are only open 9-4 and not at weekends, so if you have a job where you work normal hours you will have to waste your lunch time trying to resolve any issues, judging by other reviews on here the product is not great either, so if you have a problem good luck getting it sorted,
They are just another company blaming bad service on Covid.”
“I am appalled as to why I have had to wait2 weeks for a reply from Vax but then to be sent the wrong item and I am still waiting for some one to get in touch as to why I have received a head for a hoover when I am waiting for a battery or charger as mine is faulty, it is now 1 week since yet again I filled out the form on line but still no one has been in touch, I love VAX products I have 3 of them especially the cordless hoover but sad to say I have had no hoover for over a month.”
“Onto 3rd replacement battery so far! Seem to last 8 months at most. Not good enough. Poor quality battery has ruined an otherwise great hoover. Would not recommend.”
“Service not fit for purpose. Having a problem with my Vax blade brush roller and light not working. Still under warranty. Tried calling, gave up after 30 mins waiting, tried on line chat, 18 in the queue went down to 17 after 20 mins, gave up, sent email no response. Avoid at all costs. Will be calling BBC about this scam.”
“The battery on my Blade 3 hoover will not charge. I have used it 6 times. It stopped charging last week. Tried on the phone over 30 minutes waiting for a member of the team. Online chat the same waiting for member of the team. Email , sent Registration number and model number as requested and still no reply.
I wish I'd read all the bad reviews before, and not listened to the TV adverts.
I always used Vax corded. Will not use cordless again.”
“Once again tried to contact vax customer services and as on previous occasions I was on hold for over 30 minutes before giving up. Have tried emailing the CEO who it appears can't be bothered to reply. After seeing my review vax have decided to send me a spare filter. How this is going to fix my battery problem I do not know. Avoid their products at all costs.”
“Returned the vacuum without using it, while the refund is absolutely missing even after 14 days. Called the relevant team but no one answered the phone. Finish the online chat twice, but nothing changed. The staff there just let you know that they would report it to the refund team and an email would be sent. My concern is that since there exists a team dealing with the refund, why the customer cannot contact the team directly? Why VAX holds the refund for more than 14 days, which should be paid back to customers within 14 days? Very disappointed with this company. Since there was no "zero" star, one star has to be given as a bonus.”
“Appalling company DO NOT buy a vax, had two vax glides in the last year both broken with the same fault. Vax will not replace the second faulty model albeit only 5 months old because apparently when you get a replacement one it doesn't come with a new warrantee.
What a load of rubbish, poor quality, waste of money, don't waste yours on a VAX”
