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VaxUK Reviews

1.7 Rating 200 Reviews

14 %

of reviewers recommend VaxUK

Company Reviews

1.7

Based on 200 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

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VaxUK 2 star review on 8th April 2024

VaxUK 1 star review on 6th March 2024

VaxUK 2 star review on 12th February 2024

VaxUK 1 star review on 20th October 2022

Mrs Elizabeth Lowes

VaxUK 1 star review on 20th October 2022

Mrs Elizabeth Lowes

VaxUK 1 star review on 20th July 2022

VaxUK 1 star review on 2nd July 2022

5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wish I had read these reviews before buying. My dad too bought a Vac with advertised 2 years warranty nice big stickers on the box but also didn't notice had to register and won't honour the 2 years, totally disgusting using that small technicality, have receipt etc. After 4 uses, no power. Won't repair or replace it, happy to sell you another with £10 off. Totally unwilling, unsympathetic, unprofessional, uninterested customer service. Don't buy from them, avoid, buy another brand.”

Posted 3 years ago

“Expected delivery today....I could have had next day delivery but chose a week later due to work commitments. No processing info or tracking info sent from vax so, I contacted them today only to be told it won't be arriving! Poor customer service if they can't even supply this information without being prompted by the customer. Now I've to wait and see if it arrives tomorrow. We will see.”

Posted 3 years ago

“Advertised as best pick up , mine does not even pick up cotton/pet hair despite washing filter after 2 cleans. Heavy to use , high maintenance, not at all happy with product. Hand held one I broughtvisxeven worse . Awful”

Posted 3 years ago

“Bought VAX Upright Vac U84-AL-Pe from Currys in 2016 with 6 year guarantee, stopped working now around 4 years use, with 2 years left on the guarantee promise. On contacting VAX via chat it turns out 1>the warranty had to be registered within 3 months of purchase which is NOT mentioned in the product manual or leaflets shipped with the product but only on the VAX website. 2> they won't do anything about it Why do that ? Advertise the 6 year guarantee in big text on the product documentation and leaflets but leave the 3 months registration clause out of it? That's cheating the customer - customer has paid for the product already, now how do we make make/save more money, let's ensure they don't get the benefit of the warranty - let's leave the 3 month clause out of the text. So like in my case, if you bought this product from Currys, etc. and have not been informed to register on VAX website within 3 months of purchase to activate the 6 year guarantee, and don't end up registering the product in the 3M time frame which you don't know about by the way, you will be entitled to just a 12 months of it not 6 years, that is 1/6th of the advertised. I feel cheated as a customer as the product I was sold came with big text on 6 year guarantee, I've got the original receipt, etc. but I can't avail it because VAX have designed a gap in their processes and documentation to ensure atleast some customers fall through the cracks; allowing VAX to not honour the commitment they made through deceitful advertising focused at luring customers to buy their products but not really looking after them. That's such a shame, cause the Vac was great when it was working, don't think I really had any complaints from it but now I find myself looking for a new one. And you guessed right, it won't be a VAX! VAX Online Chat with Lucybeth, have asked her to escalate the matter to her senior(s) but not received a call back. Hence the review.”

Posted 3 years ago

“Awful customer service. Told me there was a fault with my vax blade but refused to rectify it.”

Posted 4 years ago

“Be careful , they may not honour the 2 year guarantee .”

Posted 4 years ago

“Be careful of vax , they may not honour the guarantee. I ordered a cordless from vax witha " 2 year guarantee " after a couple of months , the cleaner stopped working and vax sent a replacement . . . What they did not tell me was that once thwy sent a replacement , the guarantee is finished , i only found out when the replacement stopped working and i phoned them , thwy said it says so in the terms and conditions . . . This seems quite dishonest , in this case.they should should say guarantee until replacement is suplied and not 2 years ! They never offered to repair the cleaner, just send anpther one out and cancel the guarantee.”

Posted 4 years ago

“They seem to be good value for your money, but don’t be fooled, 6 years warranty is non existent. Lots of small print to stop their customer services helping you. Very dissatisfied and disappointed.”

Posted 4 years ago

“Purchased a VAX hoover in March 2018. Recently noticed a loss of suction, found the flex pipe to be split (manufacturer fault). Raised with Customer Services however as I didnt register the hoover within 90 days of purchase, advised nothing they could do. Recently been furloughed from work so have reduced incoming and have a wife on maternity leave. Vax has offered to sell me a replacement part and after asking for this to be provided free of charge, told no but offered a discount. The part has now been offered to me for £26 which I find dreadful customer service. Have also been told that even if I had registered the hoover for the extended guarantee, it still wouldnt have covered as classed as "wear and tear". Dreadful customer service and poor quality product. Avoid.”

Posted 4 years ago

“Vax don't honour their two year guarantee unless you register the product. Most people don't, of course, meaning that Vax gets the kudos of offering a two year guarantee without the responsibility of having to honour it. Effectively, this is a profit centre; a dishonest means of deceiving their customers of their money. A truly vile company.”

Posted 4 years ago

“The worst customer service ever? Bought vax blade broke within 12 months sent back to vax 3 times changes the head but not the motor was sent back with no engineers report and still faulty ... contacted vax to be blatantly lied too. Vax claimed that there was a filter missing and this was the reason for the fault but the filter was in and sent and returned to us with the same filter in. When I called vax got an e mail sent where the engineer actually took the filter out took a photo with it out. And lied and said it wasnt there even though it was returned with the filter. Unbelievable VAX just fob u off ... there not interested at all. So I took the blade apart myself found a loose wire connection and fixed the motor myself ... but VAX couldnt do that... will never buy another VAX product should have bought a Dyson there customer service is excellent”

Posted 4 years ago

“Poor suction after one month. Plastic tube split after 11 months. Rubbish!”

Posted 4 years ago

“Bought a VAX Blade 4 and Glide Package. Rather disappointed with performance of the Blade 4. The 45 minute runtime claim is more a play on words because this is done without the motorised head (carpet sweeper) but they emphasise that it's in "boost mode". Great for solid floors but for anyone who needs to vacuum their carpet properly then there is not even 10 minutes of carpet sweeping and boost mode available. There isn't enough "suck" to accompany the motorised head operation in standard mode. To conclude, it's not a replacement for a corded vacuum cleaner and you'll most likely end up waiting 3hrs for a recharge between jobs! When this was put to "Customer Service" (via chat), all they wanted to do was refund the lot when I argued for an extra battery rather than find a way to suit both sides. -I was expertly fobbed off! We are now faced with buying second battery at a horrendous price when perhaps 2 should have been supplied in the first place. All just to get the thing to perform as half as well as our corded vac. Its like buying a car and finding out that the passenger headlight or windscreen wiper is at extra cost! :( It is the second product I've bought from VAX that has been disappointing; the first being a carpet cleaner so heavy that it's handle broke through normal pushing and pulling use (not lifting). Very slippery customer service people”

Posted 4 years ago

“Purchased the blade 4 a couple of days ago. The rotary head stops working and a red light comes on when in full power. And the battery lasts about a minute on full power. Its awkward to use as it's not balanced right weight wise. I'll be returning to Dyson thanks”

Posted 4 years ago

“i have a vax cordless which i thought was great .Its run time has dropped and i have sent back as requested but its taking its time and in the mean time i am left with no hoover. very poor customer service.”

Posted 4 years ago

“Next day delivery of my Vax vacuum did not happen! Yodel used as courier claimed attempt of delivery could not be made due to lack of access to my property!!! However using their tracking the driver was in another location (his home??) when the alleged attempt to deliver was made. Vax could do nothing to arrange delivery today and now I have to wait until Monday. I could have bought a vacuum on high street yesterday but Vax made promise of delivery. Do not believe VAX if they say next day delivery especially if they use Yodel!!”

Posted 4 years ago

“Really poor product that failed in less than a year. It took a really long time and several calls and several emails to get confirmation back that they wouldn't refund the product.”

Posted 4 years ago

“The handle in my hoover has come away from the machine completely and I can no longer pull my machine backwards. Vax are telling me it’s not covered under their 5 year warranty!”

Posted 4 years ago

“Your website is very unfriendly and your spares backup service is ludicrously bad. I have a Vax Carpet Washer Powermax VRS5W, confirmed by the original instruction booklet. This machine has been scrupulously maintained and cleaned from new. Recently a tiny plastic clip on the clean water tank snapped and try as I might your site could not recognise my machine.”

Posted 4 years ago

“I bought Vax Tbt3v1h1 cordless cleaner in Nov. 2018. After 14 months of use-1bed.roomed house, wood floors and rugs only, it cuts out after 30 sec.You can then wait for same amount of time and then you switch it on again and same thing happens. It is thoroughly cleaned, filters washed, but to no avail. I had not seen the 2year warranty notice on the BACK page of the instruction book and, therefore, had not registered online.Because of this, Vax are quite happy to accept that they produce a £150 cleaner that, registered or not, can cease to function after 14 months of under average use. Stay clear!!! .”

Posted 4 years ago

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VaxUK is rated 1.7 based on 200 reviews