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Vee Dub Transporters Reviews

4.7 Rating 5,036 Reviews

93 %

of reviewers recommend Vee Dub Transporters

Company Reviews

Product Reviews

4.7

Based on 5,036 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Vee Dub Transporters:

Our company is a small family business which is growing at an unbelievable pace, and we believe that our customers’ needs are of the utmost importance. We are committed to meeting all your needs. As a result, a high percentage of our business is from repeat customers and referrals. We would welcome the opportunity to earn your trust and deliver you the best service in the industry.

Visit Website

Phone:

08002922005

Email:

info@veedubtransporters.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

Vee Dub Transporters 5 star review on 29th April 2024

Vee Dub Transporters 5 star review on 29th April 2024

Vee Dub Transporters 5 star review on 29th April 2024

Vee Dub Transporters 5 star review on 13th April 2024

Vee Dub Transporters 5 star review on 10th April 2024

Lorraine Murphy

Vee Dub Transporters 5 star review on 9th April 2024

Vee Dub Transporters 5 star review on 2nd April 2024

637

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received anything after 9 days very disappointed with the service wont be using you again .is anyone going to contact me or anything to let me know what is going on.?”

Posted 7 years ago

Steve your item was ordered at 10.48pm on 19th November and you opted for 3-5 day delivery service. Your item was tracked throughout the delivery process and was delivered at 11.23am on 24th November. Please check with family members to see if they have put it somewhere when taking delivery. If you need any tracking details please do not hesitate to get in touch!

Posted 7 years ago

“Very basic product would not buy this it am again poor rubbery musicals t4”

Posted 7 years ago

Hi Barry, slightly confused by your review, the only item you have purchased from us is mudflaps for your van, if this negative review refers to them we are not sure what you were expecting, mudflaps are a basic product for your van!

Posted 7 years ago

“I ordered last Saturday and told it would be dispatched on Monday by Hermes delivery 2/3 days. This is Saturday and Hermes has let me and VeeDub down!”

Posted 7 years ago

Hi Gordon, According to MyHermes tracking your order was out for delivery on Thursday with your local MyHermes courier which was inside our delivery timeframe but unfortunately for some reason it didn't get delivered until 10am this morning. Sorry for the inconvenience and if you contact support@veedubtransporters.co.uk with your order number and mention the delivery delay we will send a gift voucher to you by way of compensation. Regards Vee Dub

Posted 7 years ago

“very disappointed goods did not arrive and still have not called every day for a week , calls not returned , told the goods will be with me day after day and still did not have for my weekend away therefore needing to by basic roof rack elsewhere for our trip away”

Posted 8 years ago

Hi Tim We are disappointed that you didn't receive your goods on time but the cause was because you contacted us AFTER your order had been despatched saying you had used an old shipping address and needed to change it. ?This caused a delay through our courier system which meant your delivery was actually delayed for 2-3 days due to having to locate and re-route your parcel, an unfortunate outcome but one which could’ve been avoided (and next day delivery would have occured) had the correct shipping address been provided at time of order. We also did return your calls and tried to address your issues and spent considerable time resolving this matter with our couriers, however once you advised you were opening a Paypal dispute to retrieve your money we decided the best course of action was to re-route the order back to us, it will arrive today or tomorrow and we will refund your payment in full as soon as the goods arrive back into our warehouse. Regards Vee Dub

Posted 8 years ago

“As you know, recently I bought an offside window for my T5 to replace the original. Having previously done this for the near side. The window I fitted on the nearside was faultless! Slightly suprising, but REALLY good! No distortions at all. The Offside window is not great! I have sat and thought about it for a couple off weeks so as to give a clear opinion of its problems. They are as follows. The glass is waney, most noticeable at the corners of the apeture. This in itself is an acceptable flaw in a cheap window, however the positioning of the apeture is inaccurate. Slightly tilted down at the front edge, it gives added emphaisis to the glass distortion at the corners. It looks wrong. In comparison to my other window and other vans around where I live, it is not a good example of a sliding window and looks poorly made and finished! It will not take much I think, before it starts to leak. There are other cosmetic issues with it, but as I have said irrelevant until you compare it with the nearside window. The makers name for the nearside is BTO (Turkisk) and the offside window is TVW. Compared to the BTO window it is VERY second rate.”

Posted 8 years ago

“Name: David Tucker Email: DTucker218@aol.com Comments: To whom it may concern in sales of your products. Back in December 2015 I emailed you asking about T4 Black Aluminium Roof Rails & Wing Bar Package – SWB that you have for sale on your website. My other question was about weight it could carry safely. Your company replied that it could carry 50 kg safely. The reason I asked about the safe carry limit was my intention is to carry canoes I also explained that the heaviest one is about 38 kg in weight. When I placed an order with you and when this products arrived I was disappointed with the finish as I was expecting higher-quality finish not the rough textured finish that resembled P80 Sandpaper. ( you'd advertised this product To be OEM quality) The instructions that came with this product was very poor with no measurements and illegible just a poor photocopy this instruction that carried the TÜV which is used to confirm the safety of a product . At this point I should returned this product. So I sent all aluminium components to be sent away to be stripped and powder coated only to find the castings was so rough these have to be sent away to be linished and then polished before the powder coating could be done. All this was done at my cost. Due to my work it is taken to this weekend for me to get around to fixing it the above roof bars to my T4 which should not take too long really it's ONLY 4 rivet nuts?? ( At this point I should ask myself would four rivet nuts be enough ) only when I placed the roof bars on my roof to find out it does not line up with the roof ridges on top of my Van using your photos as an example, the second one is the plastic spacer block is holding the one end in the air by 35 mm ?, And would take considerable force to bring it in contact with the van roof therefore already stressing components, At this point I asked myself again this roof rail this supposed to fit the specific Van without cutting or to be to modify? At this point I assemble the roof bars with the roof wings like to find out the roof wings are considerably longer than where the roof rails where it should sit using your photos as an example (as instructions a very poor), nowhere in your advertisements do you tell potential buyers that you will have to modify by cutting down this product to fit, this product is not designed to fit this vehicle whatsoever that you are advertising to do so is in breach of law. Taking another look at the clamping of the wing bar and to note the metal is a 1.5 mm thick even when is tightened up to the extent the plate underneath is bending you can still move this down the roof rail, this really is not a good idea as under heavy braking such a 38 kilo canoe with turn into a 150 kg missile think of that the next time you are on the motorway with a Volkswagen T4 behind you with your roof bars on just think did you sell them roof bars . In hindsight the product you are selling is nothing more than to used for Show The roof bars the instructions are carrying TÜV mark of materials testing services the instructions also say no drilling needed just to use of a bonding agent which I understand from the pictographs is printed on the document. What I can say, I wasted my time my money on a product from your selves in which I believe is unsafe to used, I have email this company on 2 occasions about this product without any reply !! I have since noticed that have altered their webpages deleting the photos where they use nut inserts this must mean they must of read one of my emails”

Posted 8 years ago

“Items didn't fit well one item at all terrible quality & was just ignored when emailed to complain will be buying elsewhere in future & recommend everyone else should too”

Posted 8 years ago

Hi Stuart, we received your email saying your door pins didn't fit on 23/3 and replied on 24/3 offering to replace or refund and haven't had a response from you. We do sell hundreds of this item and rather than it being a general issue it seems you received a faulty item, get in touch with us and we will remedy it straight away. Regards Vee Dub

Posted 8 years ago

“After 6 days of waiting and still not received my order, So unable to review your product,????”

Posted 8 years ago

I am very sorry that you felt it necessary to leave a negative review. However I can confirm that your order was received at 10.30pm on (friday)13th November, goods were despatched as per your request on Monday 16th via my hermes (3-5 working days) goods have now been in transit for 3 working days, I have tracked this for you today and can confirm that goods are out for delivery with your local Hermes Courier. Many thanks Vee Dub

Posted 8 years ago

“Very happy with the product excellent quailty.fast delivery.”

Posted 8 years ago

Think this must of been a positive review !!

Posted 8 years ago

“poor product , poor customer service”

Posted 8 years ago

Not had any contact from yourself, is there a problem with your goods? Always more than happy to resolve any problems if you contact us. Many thanks

Posted 8 years ago

“DRL headlights. Poor fit. Had to open paypal dispute to get money refunded. Had to pay return postage even though no fault of mine. The company state 'sourced from Europe ' and they were from Taiwan!!!!!!”

Posted 8 years ago

Hi Gary, Just to confirm, upon receipt of your returned headlights they were checked and found to be in perfect condition, they are now fitted to one of our T4's and they look stunning !

Posted 8 years ago

“Sharp practice when returning item left me feeling ripped off. Curtains set purchased - barn door curtains are of poor fitment, blackout cab dividers don't cover the whole cab area so aren't actually blackout ( couple of inches short of the floor so light comes in the area it is meant to black out!! Returned the set of curtains purchased, only got refund for the barn door set and the cab divider I complained about. Despite returning the full set as purchased they deny expecting or receiving the full set. They have received the return parcel as they have refunded for part of it so they must have received the rest of the return!! Who would want to keep part of a set of curtains that don't match? Purchased as a set, returned as a set, £86 + postage out of pocket - be warned.”

Posted 8 years ago

“Haven't had the product delivered yet :(”

Posted 9 years ago

Hi Jason, As the delivery address on your order is not "UK Mainland" there may be an additional time incurred for TNT to deliver the goods. Tracking details have been sent direct to yourself via email to enable you to track this direct with TNT. I am very sorry that you found it necessary to leave us negative feedback for additional time required to deliver to your address.

Posted 9 years ago

“Ordered part on the 2/5/2015, got email order accepted and dispatched the 5/5/2015. This morning still waiting, part has not arrived. I had tried to email Veedubs asking where it was as half baked Hermes site was not updating saying it had not left Vee Deubs. Seems my email went straight into their spam bin? I finally got an email Friday saying it has now finally left? As well it was not something that had the van off the road. Maybe I was just unlucky?”

Posted 9 years ago

Many thanks Alasdair for your review, however I do wish to confirm that as your order was placed on the Saturday before the bank holiday weekend this automatically added 3 additional days to your scheduled delivery as we were closed. We are more than happy upon request and payment to ship any item next day delivery. Many thanks Charlotte

Posted 9 years ago

“Received rear bumper cover cleaned existing bumper to stick it to and it feel of within 48hrs don't buy completely rubbish”

Posted 9 years ago

Hi Stephen, Thank you for your review, however the 3m tape will only adhere correctly if the surface is 100% dry and grease free, we have several vehicles here with the bumper protector fitted to and my own personal vehicle which has been fitted for 18months now with no problems what so ever.

Posted 9 years ago

“No good at all, branch Road people very bad customer service”

Posted 9 years ago

“Hi Charlotte Up date on delivery, just found merchandise behind shed don't know how long it's been there, courier company left no notification of delivery, Regards mark”

Posted 9 years ago

Hi Mark, We are very sorry to hear that you have not yet received your parcel. I have just tracked your parcel for you and My Hermes are saying it was delivered on the 5/3/15, is there anywhere that they could have left it or perhaps with a neighbour? Kindest Regards Becky

Posted 9 years ago

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Vee Dub Transporters is rated 4.7 based on 5,036 reviews