Vertoe Reviews

Name: Vertoe
Rating: 4.56

4.6 Rating 5,120 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,120 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Guys an asshole”

Helpful Report

Posted 6 years ago

Hello, I'm sorry to hear that you were not provided with good customer service at one of our partner locations. We want our customers to be treated well and want to make sure our partners are following that goal. We will reach out to the location owner about making sure their employees treat Vertoe customers with respect. Thank you for the review. -Emily

Posted 6 years ago

Hello, I'm sorry you were not provided with kind service at one of our partner locations. We want to make sure our customers are treated with respect by our partners. If you would like to share more of the situation with us, so that we can better address it with our partner location, please email us at support@vertoe.com Thank you, -Emily

Posted 6 years ago

“It's a bit expensive, but they actually look after your luggages and nothing gets stolen. So if you have a lot of heavy bags, it might be still worth it. It's an amazing feeling to go sight-seeing without your heavy bags. Also, don't be surprised if another shop/gym etc. is at the given address. Most of these places are not only luggage stores.”

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Posted 6 years ago

“Used for the 1st time and became fan.”

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Posted 6 years ago

“Service was excellent as provided by Wayeth. But needs to take care of - no Vertroe sign in the premises and raises doubts plus waste of time in searching the place. No receipt provided but simply locker key ? Otherwise, quite convenient.”

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Posted 6 years ago

“Was great to be able to store our luggage and explore the waterfront while waiting for to embark on our cruise ship. Our luggage was safe and secure.”

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Posted 6 years ago

“I chose a spot closer to where I was staying. Very convenient and easy to locate. I am happy that we found this service.”

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Posted 6 years ago

“It worked perfectly”

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Posted 6 years ago

“We had a great experience! Would recommend for sure. Only bummer you have to go upstairs to reach restaurant. We had 5 bags.”

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Posted 6 years ago

“Safe place , easy to find , cheap”

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Posted 6 years ago

“Excellent service. Was easy and safe. Friendly customer service. I would definitely use this service again.”

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Posted 6 years ago

“Whenever I reached them through their chat, they answered my questions clearly and promptly. I had to use their service for 7 days and was a little concerned at first. But my pieces of luggage were safely stored and ready to be picked up very early in the morning. I highly recommend them.”

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Posted 6 years ago

“Had a great experience with Vertoe. I booked last minute, but was able to confirm instantly too. Was able to check-in my bags within 30 minutes. No hassle check-in. The place where I checked my bags at didn't have a sign though, so quite unsure. But when i told the staff about Vertoe, they handled me really quickly adn was able to go through my day right away .”

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Posted 6 years ago

“Awesome, simple process and very well priced, will certainly use Vertoe again.”

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Posted 6 years ago

“This was my first time using Vertoe. I found it easy to use and met my expectations. We were checking out of a rental home and moving to a hotel closer to airport. We needed a place to store luggage while we took a bus tour of Mt. Ranier. I googled a Vertoe location in Seattle and it happened to be at a hotel that tour guide would pick up from. I would use Vertoe and have recommended to others. I shared this service with tour guide company as they were trying to help find solutions for luggage.”

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Posted 6 years ago

“Super easy to use service. Would be nice to know the location before booking for planning purposes, but things worked out well anyway. Drop off and pickup were quick, and the owner of the store was so friendly!”

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Posted 6 years ago

“Superb all around. Easy to book. Central New York location. Easy to find location. Check-in in under a minute. Safely stored. Retrieve at appropriate time. Will definitely use again.”

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Posted 6 years ago

“Great service. Made my last afternoon in Boston a breeze being able to leave my luggage safely stored while I toured the city.”

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Posted 6 years ago

“Great! Used Vertoe twice in Seattle while on the way to and back from Alaska.”

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Posted 6 years ago

“Never did I expect there will be such a thing like this. Definitely helped me enjoy my time without carrying extra weight around. Amazing and highly recommended.”

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Posted 6 years ago

“All great. Easy drop-off, easy pick-up.”

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Posted 6 years ago

Vertoe is rated 4.6 based on 5,120 reviews