Vertoe Reviews

Name: Vertoe
Rating: 4.56

4.6 Rating 5,120 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

Questions

Metrics

4.6

Based on 5,120 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how Vertoe made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The location I went to was closed (during said hours of operation). There was no one there to open the door for me. I wasn’t able to store my luggage. I need a refund I HAVENT GOTTEN A REFUND”

Helpful Report

Posted 4 years ago

“I had a terrible experience with Vertoe and I would give it 0 stars if I could. It is basically a scam. So stay away from it! Their employee in NYC refused to take our luggage , claimed he didn’t know about our booking with vertuo ( I showed him my booking info and confirmed that the address was correct) and asked to pay him again. The whole process looked shady and sketchy. Because of all this I was late and missed an event I paid for and had to spend another hour looking for a place to store my luggage. Guess what they even refuse to give me a refund for the service I wasn’t able to use, left alone the compensation”

Helpful Report

Posted 4 years ago

“When I went to pick up my luggage for the airport there was a sign on the door that said "Be back in 25 minutes". Not a good feeling....”

Helpful Report

Posted 4 years ago

“We ended up having to wait 30 minutes for the owner to come let us in because the owner was never notified by vertoe that we had booked so security made us wait. Which then led to us being late to a booked spot at a nearby museum which lost us money for our spots. It was a stressful start to a trip for sure”

Helpful Report

Posted 4 years ago

“Sooooo bad keeping Survice. No locking There are so many drag guys. And front women’s are not taking mask every time. There are crazy area.”

Helpful Report

Posted 4 years ago

“Place was closed so I had to lug my luggage around all day since I couldn't find another place nearby”

Helpful Report

Posted 4 years ago

“I bought the service in Houston, I rented a lock for a couple of hours, paid online over their website, after the payment the company provide me the address of the locker, I took a uber to the location when I showed up the place was CLOSED, the address was 2001 Commerce BLVD in Houston, it was 9:30 in the morning, I end up renting a car and left my bags inside of it while I visited the city... It was 11 dolares wasted.”

Helpful Report

Posted 4 years ago

Hi Thiago, I'm sorry to hear about your experience. Reliable hours are a priority for us and we will speak to the location owner about this unforeseen closure. Please reach out to support@vertoe.com and we can issue you a refund for this booking. Thank you, -Emily

Posted 4 years ago

“Unfortunately I had booking and payment proof on phone but employee said it wasnt on system had to wait 40 minutes only when other employee arrived was able to sort it on system.”

Helpful Report

Posted 4 years ago

Hello Antonio, I'm sorry to hear about the wait. We'll make sure to review check in protocols with the location you booked. I hope the rest of your experience with Vertoe was satisfactory! -Emily

Posted 4 years ago

“It’s not a locker it’s just a guy in midtown watching your bag behind a counter. So sketchy. Will never use again!!”

Helpful Report

Posted 4 years ago

I'm sorry for your experience. Our model is that the luggage is stored in store's extra storage space. We do provide a tamper proof seal to secure luggage, as well as a $5,000 insurance guarantee.

Posted 4 years ago

“I just arrived from abroad and use this Vertoe suggested by Sonder. I rented and paid for three luggage at 140 Centre, NY in Chinatown while I was at the airport. It claimed that the hours are at 7 - 5 pm everyday. However, I found that it has been shut down and no sign of openning that day. The store was dark and locked. We tried to call the number provided at the front door, but no one pick it up. This was a bad experience for me, so please refund my money since I never had this service delivered as promised.”

Helpful Report

Posted 4 years ago

Hello, We're sorry for this experience. The owner had not communicated this closure with us and we've spoken to them about this matter. We have issued you a refund for this booking. Please let us know if you need anything else. Thank you, -Emily

Posted 4 years ago

“I found the booking misleading as I thought it was close to Charing Cross, it wasn’t it was near Holborn. The place was a newsagent which was not what I was expecting and it was shut, I had to be somewhere at 9:30 - I rang your number and presumably the owner answered and said he was on his way & would be there in 10- 15 mins. I waited nearly 1/2 an hour and gave up & left with my bag. I had to get a taxi as I was late. So I wasted time and money and still had to take my suitcase with me. I’d appreciate a refund of the money.”

Helpful Report

Posted 4 years ago

“The two individuals that helped me while dropping off and picking up weren't wearing masks. So that's 1 star automatically. Also they didn't seem to be able to find me in their system after I paid for the service prior to coming in. Also try putting a sign on the door as a double check that that is in fact the place to drop off your stuff because the picture could be a little more clear as where you should go. But technically they did what I paid them to do, so that's a win I guess”

Helpful Report

Posted 4 years ago

“It was a terrible experience. Don’t waste your time like I did. Walked to the place only to be told “Who do that? What they charge? I’ll do it for less.” Really?! I have a shoulder injury I’m recovering from and having to carry my bag all over may well have set the healing process back. Thanks for nothing but stress. I contact the company, they said they’d get back to me...they did only to ask for a review! I’ll take it up with my bank for the refund, since I doubt this company will even reply back to me. Beware! Make other arrangements, this seriously impacted my trip.”

Helpful Report

Posted 4 years ago

Hi Kelly, I'm sorry for your experience. We did reply to your initial email. I saw you contacted again on a separate email address, so perhaps you were looking there for our reply? Regardless, this is not the experience we would hope for our customers, and we will speak to the owner to make sure all staff are properly informed. We have issued you a refund for your booking. Best, -Emily

Posted 4 years ago

“I was looking for a place to store my bags near station Lionel grouxl in Montreal. I was sent a good hour away from my destination. I wouldn’t use this again. It costed me more time than money.”

Helpful Report

Posted 4 years ago

“My trip was cancelled, Cancelling The luggage service was impossible, I sent multiple emails, even contacted the luggage place just to find out they are unable to cancel since reservation was made through this service. Very unhappy.”

Helpful Report

Posted 4 years ago

Hi Beata, I'm sorry to hear your trip was cancelled and we would be happy to issue you a refund. It sounded like you may have contacted our store partner directly, who is not capable of issuing of refunds themselves. Please reach out to support@vertoe.com to handle refund matters. Thank you, -Emily

Posted 4 years ago

“Booked online, everything paid for, show up in the middle of Los Angeles with three big heavy bags and the location that we paid for and paid for transportation to was apparently closed. I called the phone number that was provided in confirmation and the guy was completely unhelpful - just said they were closed and didn’t know how I managed to book it. Ended up having to trudge through LA for 6 hours with a suitcase and two huge bags. Terrible experience, very unprofessional.”

Helpful Report

Posted 4 years ago

“We booked the place which from the app result available and the place was simply closed. Still waiting for my refund”

Helpful Report

Posted 4 years ago

“Booked through this site in long beach, got to the destination they told me and it was closed. Gates and all... no answer from the number, no response to email. Couldn't cancel. No number to reach the Vertoe service. Emailed them and waiting for a response and a refund.”

Helpful Report

Posted 4 years ago

“Very disappointed that you provide so little information about the distance to the storage facility - I do not regard a walk of 15-17 minutes to be ‘near’ when I have a heavy bag and this information was not provided until I had booked. Dragging my bag that far in a city I didn’t know, with the risk of getting lost on the way - Google Maps directions were very unhelpful - I simply gave up and went back to the station and left my luggage there. Total waste of money, will not be using again.”

Helpful Report

Posted 5 years ago

“The service was too convenient. When I came back to pick up my bags, I pointed to them and the employee let me take them without verifying ownership at all. And so had never seen the man before. I could have taken any bags I wanted, it seemed.”

Helpful Report

Posted 5 years ago

Vertoe is rated 4.6 based on 5,120 reviews