Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,118 Reviews

90 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,118 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I went to pick up my luggage for the airport there was a sign on the door that said "Be back in 25 minutes". Not a good feeling....”

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Posted 3 years ago

“We ended up having to wait 30 minutes for the owner to come let us in because the owner was never notified by vertoe that we had booked so security made us wait. Which then led to us being late to a booked spot at a nearby museum which lost us money for our spots. It was a stressful start to a trip for sure”

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Posted 3 years ago

“Sooooo bad keeping Survice. No locking There are so many drag guys. And front women’s are not taking mask every time. There are crazy area.”

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Posted 3 years ago

“Place was closed so I had to lug my luggage around all day since I couldn't find another place nearby”

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Posted 3 years ago

“I bought the service in Houston, I rented a lock for a couple of hours, paid online over their website, after the payment the company provide me the address of the locker, I took a uber to the location when I showed up the place was CLOSED, the address was 2001 Commerce BLVD in Houston, it was 9:30 in the morning, I end up renting a car and left my bags inside of it while I visited the city... It was 11 dolares wasted.”

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Posted 3 years ago

Hi Thiago, I'm sorry to hear about your experience. Reliable hours are a priority for us and we will speak to the location owner about this unforeseen closure. Please reach out to support@vertoe.com and we can issue you a refund for this booking. Thank you, -Emily

Posted 3 years ago

“Unfortunately I had booking and payment proof on phone but employee said it wasnt on system had to wait 40 minutes only when other employee arrived was able to sort it on system.”

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Posted 3 years ago

Hello Antonio, I'm sorry to hear about the wait. We'll make sure to review check in protocols with the location you booked. I hope the rest of your experience with Vertoe was satisfactory! -Emily

Posted 3 years ago

“It’s not a locker it’s just a guy in midtown watching your bag behind a counter. So sketchy. Will never use again!!”

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Posted 3 years ago

I'm sorry for your experience. Our model is that the luggage is stored in store's extra storage space. We do provide a tamper proof seal to secure luggage, as well as a $5,000 insurance guarantee.

Posted 3 years ago

“I just arrived from abroad and use this Vertoe suggested by Sonder. I rented and paid for three luggage at 140 Centre, NY in Chinatown while I was at the airport. It claimed that the hours are at 7 - 5 pm everyday. However, I found that it has been shut down and no sign of openning that day. The store was dark and locked. We tried to call the number provided at the front door, but no one pick it up. This was a bad experience for me, so please refund my money since I never had this service delivered as promised.”

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Posted 3 years ago

Hello, We're sorry for this experience. The owner had not communicated this closure with us and we've spoken to them about this matter. We have issued you a refund for this booking. Please let us know if you need anything else. Thank you, -Emily

Posted 3 years ago

“I found the booking misleading as I thought it was close to Charing Cross, it wasn’t it was near Holborn. The place was a newsagent which was not what I was expecting and it was shut, I had to be somewhere at 9:30 - I rang your number and presumably the owner answered and said he was on his way & would be there in 10- 15 mins. I waited nearly 1/2 an hour and gave up & left with my bag. I had to get a taxi as I was late. So I wasted time and money and still had to take my suitcase with me. I’d appreciate a refund of the money.”

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Posted 3 years ago

“The two individuals that helped me while dropping off and picking up weren't wearing masks. So that's 1 star automatically. Also they didn't seem to be able to find me in their system after I paid for the service prior to coming in. Also try putting a sign on the door as a double check that that is in fact the place to drop off your stuff because the picture could be a little more clear as where you should go. But technically they did what I paid them to do, so that's a win I guess”

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Posted 3 years ago

“It was a terrible experience. Don’t waste your time like I did. Walked to the place only to be told “Who do that? What they charge? I’ll do it for less.” Really?! I have a shoulder injury I’m recovering from and having to carry my bag all over may well have set the healing process back. Thanks for nothing but stress. I contact the company, they said they’d get back to me...they did only to ask for a review! I’ll take it up with my bank for the refund, since I doubt this company will even reply back to me. Beware! Make other arrangements, this seriously impacted my trip.”

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Posted 3 years ago

Hi Kelly, I'm sorry for your experience. We did reply to your initial email. I saw you contacted again on a separate email address, so perhaps you were looking there for our reply? Regardless, this is not the experience we would hope for our customers, and we will speak to the owner to make sure all staff are properly informed. We have issued you a refund for your booking. Best, -Emily

Posted 3 years ago

“I was looking for a place to store my bags near station Lionel grouxl in Montreal. I was sent a good hour away from my destination. I wouldn’t use this again. It costed me more time than money.”

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Posted 3 years ago

“My trip was cancelled, Cancelling The luggage service was impossible, I sent multiple emails, even contacted the luggage place just to find out they are unable to cancel since reservation was made through this service. Very unhappy.”

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Posted 3 years ago

Hi Beata, I'm sorry to hear your trip was cancelled and we would be happy to issue you a refund. It sounded like you may have contacted our store partner directly, who is not capable of issuing of refunds themselves. Please reach out to support@vertoe.com to handle refund matters. Thank you, -Emily

Posted 3 years ago

“Booked online, everything paid for, show up in the middle of Los Angeles with three big heavy bags and the location that we paid for and paid for transportation to was apparently closed. I called the phone number that was provided in confirmation and the guy was completely unhelpful - just said they were closed and didn’t know how I managed to book it. Ended up having to trudge through LA for 6 hours with a suitcase and two huge bags. Terrible experience, very unprofessional.”

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Posted 3 years ago

“We booked the place which from the app result available and the place was simply closed. Still waiting for my refund”

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Posted 3 years ago

“Booked through this site in long beach, got to the destination they told me and it was closed. Gates and all... no answer from the number, no response to email. Couldn't cancel. No number to reach the Vertoe service. Emailed them and waiting for a response and a refund.”

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Posted 3 years ago

“Very disappointed that you provide so little information about the distance to the storage facility - I do not regard a walk of 15-17 minutes to be ‘near’ when I have a heavy bag and this information was not provided until I had booked. Dragging my bag that far in a city I didn’t know, with the risk of getting lost on the way - Google Maps directions were very unhelpful - I simply gave up and went back to the station and left my luggage there. Total waste of money, will not be using again.”

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Posted 4 years ago

“The service was too convenient. When I came back to pick up my bags, I pointed to them and the employee let me take them without verifying ownership at all. And so had never seen the man before. I could have taken any bags I wanted, it seemed.”

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Posted 4 years ago

“I booked storage for my suitcases in Fort Lauderdale I was them sent an address in Miami. I called the number asking why and they said there were no storage locations in Fortlauderdale very misleading. Tried to cancel my order wouldn’t work. Can you please make sure the credit card charge does not go through? 5197177537 sue”

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Posted 4 years ago

Hi Susan, We have issued you a refund for this order We do not have locations in Fort Lauderdale yet, but are looking to expand there soon. Since Miami is close by, the website showed locations there as an option to book. While, we show mileage estimates to where the nearest location is, I can see how that might be overlooked. I think that's likely how you ended up with a location in Miami. I'm sorry for any confusion on our part. If you have any other questions or concerns about making bookings or your refund please email support@vertoe.com Thank you, -Emily

Posted 4 years ago

“Do not use this! I’m pretty sure it’s a scam. I reserved my locker and upon trying to find the location I could not. I searched the area several times and asked several employees at local companies if they knew where it was or if they had heard of it before but no one had a clue. When I emailed to get a refund all I got was “rate your service” clearly.....it was t great. Don’t recommend. Never got a refund and had to lug my things around the city until I could check into my Air B&B.”

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Posted 4 years ago

Hi Christine, I'm sorry to hear about your experience. Please make sure you are sending refund requests to support@vertoe.com, as the review request emails come from an unmonitored mailbox. I'm not sure if you were looking for Vertoe on the storefront but Vertoe is a service within independent stores. You should have receive the store's name in your confirmation email. If that's not the case, please reach out to support@vertoe.com to further explain what happened, so we can better address this. Thank you, -Emily

Posted 4 years ago

Vertoe is rated 4.6 based on 5,118 reviews