Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,118 Reviews

90 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,118 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a terrible experience. I'm busy Hollywood writer / producer who lives in San Francisco. I come to LA every two weeks for work. Usually I have back-to-back meetings, and so when I found out about Vertoe I was very excited. I was especially excited to find the Hollywood location very close to my studio co. As it was my last day in town, I wanted to drop off my suitcase to vertoe. Making a booking was super easy and the online system worked really well. I booked it a day before and ended up add a strange location in front of a place called podshare. I arrived a few minutes before the 10 a.m. that it was my check in time. Unfortunately, it was located in an alley and at that time it was blindingly hot with no shade. I stood outside the door and wanted to at least go in so I could get out of the Sun or at least find out how long I had to wait. I didn't want to miss it if they open the door. There was no way to knock on the as it was made of steel and reinforced glass. And, there was no Bell. Finally, I called the company and they told me somebody would be there at 10. Somebody open the door and went inside at 10 I called out to them they ignored me. But they left the first door open. Then I tried to knock on the second door which was made on glass. But again no one heard my knock so I knocked a little bit louder. By now now it was 10:05. I've been waiting there for at least 20 minutes. And then hearing the knock finally the door was open. I felt so much relief... But much to my shock, somebody yanked the door open and started yelling at me. I was shocked and took a step back and try to explain myself. She yelled about why I was banging on the door. I tried to explain several times that I wasn't banging on the door but that there was no bail, and nor was there a way to enter. And that I really had to run to a meeting, that was happening at 10:30 and I couldn't miss the meeting. Instead of letting me explain, she started to mock me and was consistently rude to me. And then she said the manager will be here soon. The manager walked in while this girl continued to berate me. No matter what I did to try to explain myself she kept telling everyone in that weird place which was full of people by the way IDK what it was dot-dot-dot that I was in the wrong. I have never been so humiliated and treated so unprofessionally at a place of business in my life before. I tried to explain to the manager how I was treated, and instead of apologizing for the way I was treating, she double down and had a sneer on her face throughout the time she was serving me. Although she was not rude to me, she did not believe me and was constantly also berating me for being too early. The worst of it was, that No one was listening to me. I couldn't believe it. I will never ever use the Vertoe service again. Thankfully it was my first and last time. When I went to pick it up, I had a flight to catch and there was a girl sweeping the floor and I asked her several times could you please get my suitcase, she continued to sweep and ignored me until she was done and then she went and got it. That part was okay but oh my God what a non-professional place. If you guys as an app cannot afford to work with people who are professional, then you should not be in the business in the first place. There's no excuse for what happened to me. And when I call later on in the evening to make sure that the door would be open in the evening before I went to pick up my suitcase, I explain what happened, and to their credit I did get a polite apology from the person I was talking to on the phone. however there was no follow-up... hate to leave negative reviews but this was a doozy. And it really did ruin my mood for my next meeting. I run baked TV shows and Productions and work with hundreds of people. But I've never been treated this way. For shame.”