Vertoe Reviews

Name: Vertoe
Rating: 4.56

4.6 Rating 5,120 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

Questions

Metrics

4.6

Based on 5,120 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a spot for my luggage from 11am-5pm. The store where I was supposed to drop my luggage didn't open until almost 12pm because the owner didn't feel like opening on time. He never asked to see my confirmation email, nor did he have secure luggage tags to place on my suitcases. In the end, I left the store a little after 12pm and didn't feel too safe leaving my luggage there so I came back at 3pm instead of 5pm. I would never use this service again especially since they weren't even able to reimburse me for the 1 hour waiting outside the store to open.”

Helpful Report

Posted 5 years ago

Hello, We're sorry for the experience with our partner location. We have spoke with the owner of this location to make sure they are following Vertoe's security procedures. In regards to your note about the refund, we do charge by the day and not the hour but I saw our customer service rep gave you a discount code for the future. I hope you will consider one of our other locations. Thank you, -Emily

Posted 5 years ago

“My experience was terrible, i thought i selected one location on the app and couldn’t tell that it changed selections before I paid. I wasted my money on the wrong location and didn’t use it. Terrible app.”

Helpful Report

Posted 5 years ago

Hi Paige, I'm sorry for your experience. We are working to improve the search function in our app and have put out an update. In the future, you can always reach out to support@vertoe.com for assistance with cancelling or moving bookings. Thank you, -Emily

Posted 5 years ago

“I was no happy with the service. Employee had bad attitude”

Helpful Report

Posted 5 years ago

I'm sorry to hear about your experience with our partner location. We will speak to the owner about how their employees are treating Vertoe customers. Thank you for your feedback.

Posted 5 years ago

“Was not near Union Station and we had to carry our luggage 15min through the streets of D.C. In addition there was no locker room and we had to leave our luggage at the Office of the Hostel. Not as expected...”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback. Mileage estimates are shown on our website but we appreciate your feedback and will look into how to better represent that to our customers. As for your second point, our model is not locker based. Users are given tamper proof seals and their luggage is stored in the location's extra storage space. Thank you, -Emily

Posted 5 years ago

“My luggage was not secured. They were put under a table in an open room where anyone could grab them and run out the open back door. In addition, the app kept glitching during check in.”

Helpful Report

Posted 5 years ago

I'm sorry to hear about your experience at our partner location. We want to make sure our partners are following our protocols and securely storing bags. . We will speak with the owner of this location to address this situation. Thank you, -Emily

Posted 5 years ago

“Service was awful. A minute after I put the blue lock on my bag I remembered I needed sonething from my bag. The staff at 8th Ave Gifts & Electronics Shop (Address 494 8th Avenue, New York, NY, USA) said they will not give me another lock unless I pay another 6 dollars. They were very unpleseant. The idea is good and the price is great, the execution at this location was really poor.”

Helpful Report

Posted 5 years ago

Hello, I'm sorry to hear about your experience with one of our partner locations. We have addressed this matter with the location in question. We appreciate your feedback to help make sure our partners are enforcing our standards. Thank you, -Emily

Posted 5 years ago

“Using Vertoe during a long layover in NYC was a horrible, horrible experience. We found a site near Penn Station. During the check-in process, the app crashed. To further add to the frustration, the attendant was exceptionally rude. The app crashed again after payment. When I tried to check the status, the app showed there was NO reservation. So, fearing the attendant would not return our bags later in the day, we took our bags and carried them everywhere! The attendant at the location was rude, almost to the point of hostile. He even told us to retrieve our own bags from the back of the store. Never, ever am I using this app again! And, I want a refund of $12! Peter”

Helpful Report

Posted 5 years ago

Hi Peter, I'm sorry to hear about your troubles with the app. We've pushed an update out that should improve this experience. Thank you for your feedback about the employees at the location, we've addressed this with the owner of the location and will keep an eye out for similar reviews for this location. Thank you, -Emily

Posted 5 years ago

“The address that you guys sent it to me wasn’t the correct address, I got there and was a complete different business, plus you charged my card for a service that I never received and there is no way to contact you because you don’t have any phone number on your webpage. It was a really bad experience”

Helpful Report

Posted 5 years ago

Hello Kevin, Vertoe is a service within these locations, so the shop name you were provided was correct. We do not offer phone support but you can write to us at support@vertoe.com or chat us through the website. Thank you, -Emily

Posted 5 years ago

“Very unsatisfied! Despite payment, I didn't receive a short message. As a result, the shop owner was not willing to store my luggage. (even though I showed him a screenshot of the confirmation) So I had to pay again at the shop. I cannot recommend Vertoe!”

Helpful Report

Posted 5 years ago

Hello Nico, I'm sorry for the experience with this partner. We have spoke with both the location and addressed the lack of notification with our tech team. Thank you for informing us of the situation. We will refund your initial transaction. Thank you, -Emily

Posted 5 years ago

“Hello, There's a problem with the reservation l made. When arriving, the personn asked me for 12$, and I couldn't check on my bank account. I was surprised but finally I gave him 12$ cash. So I have paid twice for this réservation. You can understand I am not very satisfied, and off course I Ask for 12$ refund.”

Helpful Report

Posted 5 years ago

Hi Emmanuel, I'm sorry for the experience you had with our partner location. We've addressed this with the owner and won't fail to remove partners who don't follow proper procedures. Thank you for informing us of the situation. Best, -Emily

Posted 5 years ago

“Horrible experience. The shop was not open and response a bit too late”

Helpful Report

Posted 5 years ago

Hello, I'm sorry for your experience. The location you chose did not inform us of a holiday closure. We are addressing this with their owner. Thank you, -Emily

Posted 5 years ago

“Missed our bus because the individual who stored our bags was away and could not be found. Upset that we had to spend more money on bus tickets and arrive at our destination way later than we were supposed to. It was a very exhausting and stressful evening thanks to poor service.”

Helpful Report

Posted 5 years ago

Hi Karachi, Thank you for your review. We're sorry for the long wait in picking up your bags. We'll address this with the store owner. Thank you, -Emily

Posted 5 years ago

“When I arrived no one asked for our ID or anything and anyone could have come in and asked for the key to the luggage. For my friends who paid about $30 there was no point and no bags were even checked.”

Helpful Report

Posted 5 years ago

Thank you for your review and I'm sorry our check in standards were not upheld by this partner location. We will reach out to the owner to make sure their staff are properly briefed on the check in procedures. Thank you, -Emily

Posted 5 years ago

Hi Sarah, I'm sorry for the experience. We will address this with the partner. I hope you consider using us at one of our other locations. We can offer you the code: feedback20 for providing us with this helpful information to make sure we offer the best possible service to our customers. Thank you, -Emily

Posted 5 years ago

“Guys an asshole”

Helpful Report

Posted 5 years ago

Hello, I'm sorry to hear that you were not provided with good customer service at one of our partner locations. We want our customers to be treated well and want to make sure our partners are following that goal. We will reach out to the location owner about making sure their employees treat Vertoe customers with respect. Thank you for the review. -Emily

Posted 5 years ago

Hello, I'm sorry you were not provided with kind service at one of our partner locations. We want to make sure our customers are treated with respect by our partners. If you would like to share more of the situation with us, so that we can better address it with our partner location, please email us at support@vertoe.com Thank you, -Emily

Posted 5 years ago

“I didn't like that the address of the storage facility wasn't revealed until after I made the reservation. Once it was revealed, it was too far away for my needs. I tried to cancel, but the menu was accessible on my iPhone. I ended up paying for something I didn't use. I want a refund!”

Helpful Report

Posted 5 years ago

Hi David, Locations are revealed after booking for safety and capacity reasons. I'm sorry the revealed location was further than you anticipated. Refund requests are made through support@vertoe.com or by chatting us on our website. Thank you, -Emily

Posted 5 years ago

Hi David, Locations are revealed after you book for safety and capacity reasons. I'm sorry the location was not where you expected, we do try to show the general location of our partner stores so that users can best plan for themselves. Refund requests are made by email us at support@vertoe.com or chatting us through the website. Thank you, -Emily

Posted 5 years ago

“People at this service place were the most ignorant people I’ve ever met in my life!”

Helpful Report

Posted 5 years ago

Hello, Sorry to hear about your experience at one of our partner locations. If you would like to explain the situation in more detail, please let us know at support@vertoe.com, so that we can better address your review. Thank you, -Emily

Posted 5 years ago

“had a booking Friday at Bru coffee shop in Chicago They took a reservation for a location that apparently IS NOT OPEN! reservation # 86656 Attempted to contact them through the app that day, app never would send the message. I expect an immediate refund!”

Helpful Report

Posted 5 years ago

Hi Trey, I'm sorry for your experience. Reliable hours are important for us, and we'll speak to the partner location. We'll also check our app messaging to see what you may have been encountering. We can also be reached at support@vertoe.com if needed. Thank you, -Emily

Posted 5 years ago

“WORST EXPERIENCE EVER. Do not book with Vertoe!! THE DAY OF my trip we brought our luggage to the address from this site and as soon as we entered the store they yelled toward us rudely that they had no room for any of our luggage. VERY DISAPPOINTING.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. I'm sorry for the experience you had with this location. We have spoke to the owner there as this is we agree that this unacceptable behavior. We do not take reviews like yours lightly, as we want our partner to uphold our standards and make sure our customers have a great experience using Vertoe. -Emily

Posted 5 years ago

“I wish I could leave no stars. The idea is good. The execution sucks. The place we were assigned, after I paid, was a teriyaki restaurant storage closet. I paid $20 to keep my things in a storage closet! The place was no where near me. I had to trek my stuff across town and back again. I will NEVER use this service again. The people who own the restaurant, spoke no English and did not know what to do. There was no security and I certainly did not feel my bags were safe at all. No process to make sure my things weren't mixed up with anyone else's should they decide to do this. REDICULOUS!!!! Of course there are no contact numbers for the service either. What a rip off.”

Helpful Report

Posted 5 years ago

Hi Aubrianne, I'm sorry your experience with our partner location. While our model is to utilize extra storage space within the stores, you should be given a tamper proof seal to put on your bag to make sure they are identifiable. We will speak to the location about this matter. We do not have phone support but you can reach out to us on email at support@vertoe.com or by chatting through the website. Thank you, -Emily

Posted 5 years ago

“Très déçu de ce service que je n'ai finalement pas utilisé car l'adresse indiquée sur la confirmation de réservation était à 20' du centre-ville (31 Winter Street, Boston). J'ai pourtant utilisé Google Maps et maps.me. J'ai appelé 3x sur le numéro indiqué et j'ai perdu 10$ avec mon abonnement étranger. C'est préférable d'aller à la gare routière et d'utiliser les services sur place.”

Helpful Report

Posted 5 years ago

Vertoe is rated 4.6 based on 5,120 reviews