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Vertoe Reviews

4.6 Rating 5,118 Reviews

90 %

of reviewers recommend Vertoe

Company Reviews

4.6

Based on 5,118 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Vertoe 5 star review on 20th June 2023

Vertoe 5 star review on 6th September 2022

Vertoe 5 star review on 22nd August 2022

Vertoe 5 star review on 26th July 2022

Vertoe 5 star review on 19th July 2022

Candee J Mccarthy

Vertoe 5 star review on 18th July 2022

Vertoe 5 star review on 13th July 2022

Claudio Mella Rojas

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service received was terrible. When checking in, I only had to wait a few minutes for someone to come and open the gate. However, when returning I had to wait over 10 minutes for someone to open the gate, even after calling the help number and them trying to contact the property. Luckily a guest let me in, once inside waiting at the desk and having rung the bell for assistance, i still had no one come and help me as the person working on the front desk continued to just have a social chat outside. Despite the lady on the phone being helpful, she would have been unable to do anything to get me assistance faster as the man working was socialising rather than working. Would not recommend this service if you are on a tight timeline, I had a flight from LAX I was trying to get to but spent almost 40 minutes trying to pick up my bag due to poor customer service.”

Posted 4 years ago

“The designated location for our particular storage was NOT. In fact, it was a Hostel with many different people living there. Needless to say, we did not store our luggage there. The ad says you can cancel up to the point your storage time starts but when you go in to cancel, it says you must cancel at least an hour prior. Will never use Vertoe again and won’t recommend it to anybody else.”

Posted 4 years ago

“I did not use the vertoe service in the end as I waited for 15 minutes at the UPS Shop and no one showed up. So I dropped my back at the Doubletree Hotel. Many thanks go to Doubletree!”

Posted 4 years ago

“I am very disappointed with the information provided before I booked. I was advised that the storage place is at Waterloo station where there are lifts and elevators and it turned out that it is more than a kilometar away, i had to change trains and go one more stop and the station there was only stairs and no lifts or escalators.”

Posted 4 years ago

“It was a real disaster. We didn’t risk to leave our luggage there although we had already paid. There were no secure measures. It was very messy. Anyone could get in and take our luggage without any problem. Not recomendable at all.”

Posted 4 years ago

“Arrived at the place and nobody opened the door at the time that was scheduled. Needed to find another place where I had to store my luggage for the 7 hours that I was in Washington before my return flight to Germany. Not good at all!”

Posted 4 years ago

“Dropping the bags off was fine, but picking them up was a disaster! We picked this place because they were open at 7am on New Years, and we needed our bags at 7 to catch our flight at 9am. We waited outside in the cold for 45 minutes before walking across the street to another deli. The employee inside let us know the owner owned both stores, and wasn’t planning to come in until 9. There was also another couple standing outside who had an appt to drop their bag off at 7:30. The employee finally got authorization to get our bags, and we barely made our flight. Very unprofessional! I would not recommend leaving your bag here. The only contact number they had online was for the store phone, so there was no way to get a hold of them. Very stressful experience, deciding if you want to leave your bag in New York or miss your flight.”

Posted 4 years ago

“I left my luggage at Zeeshan Gift Shop, 14 West 45th Street, NY, NY. I would be embarrassed to have them represent you. They are rude and indignant. On top, this is a crowded gift shop below street level that is lined with glass mugs, shot glasses and tiny aisles - not what you want when you are pulling large bags to their desks. They don’t place the security tags on correctly so the bags can be accessed by anyone (I have pictures). They left the previous users bags out so they could be stolen. It’s just gross and the service is rude. Find another place to leave your items if you’re in NYC.”

Posted 4 years ago

“DON'T USE. Terrible. Tried to drop off bags. NO ONE knew that it was supposed to be a storage location. Tried multiple times to call. Left several messages without any response.”

Posted 4 years ago

“Couldn’t find location, and was super far after was revealed”

Posted 4 years ago

“The "vendor" for Verto was a small store in the city. It smelled bad, was full of questionable characters, and made all of us very uncomfortable leaving our positions. We had 4 large roller bags, and then 3 smaller bags that were attached to the top of the roller bags. We assumed that the attached bags would just be part of the storage as they didn't take up any more space, so me We reserved 4 bags online. When we arrived and had been taken to the area where the bags would be stored, we were informed by the owner of the shops son, that we would have to pay for one more bag, as he pointed to the largest of the small bags that were on top of the big roller bags. We went back to the counter and as the owner and her son discussed the bags in a language that was foreign to us, it became evident that we would be charged for all 3 of the small bags. So we paid cash to store those bag. I've traveled for business and pleasure, and valeted many bags. I've never been charged for small bags that sat on top of my big bag. This was clearly an effort to get $18 more from NYC tourists. We were tired and arguing with the owner in front of her son, and the assortment of other colorful patrons in the shop was less than appealing, so we paid and were in our way. Vertoe should check out its partners a little better and there should be a more accurate description about what constitutes a bag on the site. We did receive our bags back in the same condition that we dropped them in.”

Posted 4 years ago

“Host was Native American World Venice Beach, Los Angeles Store was very sketchy, I didnt feel comfortable leaving my luggage there. Store smelt very foul, difficult to breathe in the store, was worried my belongings would pick up from the stink. Host was standoffish and cold. Not helpful, not accommodating. We made sure to pick up our luggage 10 mins before scheduled time because I'm sure we would have gotten fined if we went 1 minute over. Next time, I will use a different service where they show you exactly what kind of establishment you will be entrusting with your luggage.”

Posted 4 years ago

“Very unhappy. Our location was changed from my selection when I went to purchase. We couldn't find the location, ended up not using what we paid for and when I called the confirm ph #, it was a recording with no furhter information. I feel like i was scammed! I would appreciate a refund.”

Posted 4 years ago

“I had a problem adding my bank account. They forced me to submit my bank account statement against my will and the problem continued, l wasn't able to make it work and I canceled my account”

Posted 4 years ago

“I never got to use the service. The show wasn’t open in time for me to drop my bag! I almost missed my train! Not happy! I want a refund!”

Posted 4 years ago

“Well my personal experience with this service was underwhelming. The location where I left my luggage gave me the impression that my bags would not be there when I returned. The problem is that when I arrived in town to drop my luggage off it was raining so my choices were slim. Upon entering this establishment I was asked to leave my luggage not in a locker or in a secure storage of some sort where I thought would be appropriate but on the floor next to other bags and luggage that were also left behind. I was given some tags with numbers to add to my luggage for reference and asked to use my phone camera to take a photo of those tags for when I picked up my luggage later. I was given No receipt or reassurance for that matter. When I returned hours later to pick up my luggage. I spoke to a different attendant who directed me to the back of the store where my luggage was in a walk in cage. The attendant at no time asked me for a reference number or receipt. He simply asked which luggage is yours? Technically I could have taken anyone’s luggage without a problem. Needless to say my luggage was not harmed. If I had to do this all over again I would choose not to leave it there. I would prefer to leave it in a more structured facility where this does not look like a side business. I award this business zero stars but since this review app doesn’t allow it, I’ll give them one star.”

Posted 4 years ago

“We do not recommend using this service...rude and unprofessional! We expected to be able to lock our bag up ourselves, not just leave it on the floor of a restaurant. Feeling uncomfortable with that, we decided not to store our item. We did not ask for a refund, but were treated very rudely by the man working at this business. We are visitors excited to be in your town, but our first interaction with a local was absolutely unwelcoming. I suggest you be kinder and more helpful not only to your customers but people in general.”

Posted 4 years ago

“Bad experience dropping bags off. Place did not offer tamper proof bags. Hostel staff had a hard time finding us in their system. Another hostel guest shouted at us saying “they steal your stuff.” Felt very uncomfortable dropping our luggage off there but had no other choice. Luckily none of our belongings were gone. I think the idea behind Vertoe is great but obviously you’ll have a different experience based on what location you choose.”

Posted 4 years ago

“Good location, lousy service!!! (357 7th Ave, NY, New York 10001, United States) Stuff let me haul my luggage (two heavy suitcases) downstairs while spectating only instead to offer help. He promised to provide the luggage on time for pick up. At agreed time for pick up my suitcases were still downstairs. Same procedure--stuff let me haul the luggage upstairs while spectating. No help, no amenities = zero service.”

Posted 4 years ago

“It's a bit unfair to rate a service on One single use that actually worked out, but here's the story: we left one piece of luggage for 10 days at the miami south beach location at the Mercur Grand Cafe. When we brought it, the attendant was not too interested, didn't check our order, didn't know that they did Vertoe and didn't want to give us the blue tag to close the luggage. In the end he did and then put the suitcase in the restroom. When we git back to pick up the suitcase, a different attendand didn't know where it was but found it eventually, but did not bother to check the tag against the picture (didn't even look). Then she asked why we didn't take both suitcases (there was another one, not ours). We left it (of course), but even though we got our suitcase this experience did not feel save - anybody could walk in there and say „I've got a suitcase with you“ and they just show you all luggage they have stored and let you walk out with whatever you like, not checking anything...? - not what we expected. Lucky for us our (not inexpensive) gear was still there. So: love the idea of this very useful service, but am abhored by the incompetence at this specific location.”

Posted 4 years ago

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Vertoe is rated 4.6 based on 5,118 reviews