Vertoe Reviews

Name: Vertoe
Rating: 4.56

4.6 Rating 5,120 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,120 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super convenient!”

Helpful Report

Posted 6 years ago

“Booking online was cheap and easy. Service was efficient and quick, with various locations around Boston for us to choose from. Would definitely use again.”

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Posted 6 years ago

“Easy to book, cheaper rates and importantly it was easily accessible to tourist locations in New York.”

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Posted 6 years ago

“Really easy and friendly. Easy to find as well.”

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Posted 6 years ago

“The service works as advertised. It was convenient and inexpensive.”

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Posted 6 years ago

“be kind and trustworthy!!”

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Posted 6 years ago

“I paid for 4 suitcases and stored only 3. Please refund for 1 suitcase. Also please issue receipts on storage .”

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Posted 6 years ago

Hi Bhaskar, Please email support@vertoe.com for refund requests. Thank you, -Emily

Posted 6 years ago

“My wife and I just needed somewhere to store our suitcases for a few hours while we checked out a couple museums. Vertoe was perfect! We were able to drop our bags at a store close by and retrieved them when ready to head to the airport.”

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Posted 6 years ago

“When I arrived NY, I was worried because of luggage. But Everything is perfect after I put mine in Vertoe service store. Thanks!”

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Posted 6 years ago

“At first it seemed somewhat fishy (left our bags at the restaurant on the stock shelf), but everything was just fine, and it saved from carrying heavy load around town. Worth it!”

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Posted 6 years ago

“We (a family of four) were in NYC using Grand Central as our hub. We found a convenient location which stored all of our luggage which allowed us to travel and tour without worry. Worked out great.”

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Posted 6 years ago

“The address that you guys sent it to me wasn’t the correct address, I got there and was a complete different business, plus you charged my card for a service that I never received and there is no way to contact you because you don’t have any phone number on your webpage. It was a really bad experience”

Helpful Report

Posted 6 years ago

Hello Kevin, Vertoe is a service within these locations, so the shop name you were provided was correct. We do not offer phone support but you can write to us at support@vertoe.com or chat us through the website. Thank you, -Emily

Posted 6 years ago

“Friendly staff. Easy to use.”

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Posted 6 years ago

“It was easy to find and super quick to check in and out.”

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Posted 6 years ago

“The location was convenient and the staff was helpful.”

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Posted 6 years ago

“It was wonderful to be able to leave our bags behind and explore the city!”

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Posted 6 years ago

“It’s a good idea and safe when you have to wait your bus or make a checking!”

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Posted 6 years ago

“Easy to use. Super convenient locations! This was a huge help and definitely a service I’ll use again.”

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Posted 6 years ago

“The shop was easy to find and I like that the pickup and delivery times are flexible”

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Posted 6 years ago

“Super simple & secure service! Was great! In & out of shop in less than 2 min for drop off & pick up. Made my last day in Manhattan easy! Thank you!”

Helpful Report

Posted 6 years ago

Vertoe is rated 4.6 based on 5,120 reviews