Vertoe Reviews

Name: Vertoe
Rating: 4.56

4.6 Rating 5,120 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,120 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Before this instance, I had no idea about Vertoe but I’m so glad I know now! My fiancé and I had a 9 hour layover in Baltimore. Thanks to Vertoe we were able to store our bags and explore the city! Would definitely highly recommend!”

Helpful Report

Posted 5 years ago

“Was apprehensive at first,as my luggage was in plain view. When I returned to claim my items, they were in the exact same spot and in the exact same condition as when dropped off. 4 stars is because of the initial concern about being in plain sight.”

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Posted 5 years ago

“This service to people, especially in a big city like NYC, is great and ABSOLUTELY CONVENIENT!! It was easy and not expensive, to take the burden of our luggage off of us while we explored NYC!! The worker at the location we went to could of been nicer, otherwise FANTASTIC!!”

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Posted 5 years ago

“Very simple and easy to use, exactly what we wanted”

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Posted 5 years ago

“Quick and easy to drop off and pick up our luggage, convenient location, good value”

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Posted 5 years ago

“The host was great! He zip tied my zippers on my luggage and stored it in a safe place. Nothing was lost! Highly recommend”

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Posted 5 years ago

“Helpful. Exactly what we needed to enjoy our last few hours in town.”

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Posted 5 years ago

“First time using this service. It was pretty simple. The only thing I didn’t care for was the location employee wanted me to just leave our bags in the corner of the store where customers shop and walk away. They were extremely busy and the person responsible for placing the bags in the secured storage area was out on deliveries for an undetermined amount of time. The employee said the bags were their responsibility now and nothing would happen. I waited for 15 minutes and she then said it was their liability if something happens. I’m more concerned that there were one of a kind items in the luggage that couldn’t be replaced if they were to go missing. I finally left the bags in the corner of the store. When I picked up the bags one of the ID tags was broken on my luggage. My lock was still in place though. Nothing was missing. I was told it broke when the tag was adjusted to verify the serial number during pick.”

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Posted 5 years ago

“Great service! It was very easy to find a place and the prices are very good!”

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Posted 5 years ago

“Enjoyed the experience”

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Posted 5 years ago

“Excelente todo !!! Servicio 100% recomendable. Entregué mi equipaje a la madruga y lo retiré a los días, sin demoras y todo como lo dejé ...”

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Posted 5 years ago

“Excellent service model and great service at Namira Gift Shop!! So convenient”

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Posted 5 years ago

“Easy and quick service”

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Posted 5 years ago

“Perfect service! Thank you very much”

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Posted 5 years ago

“Quick and easy drop off. Got to explore the city all day without our bags and then pick them up later. Great system and glad that it exists for travelers. Thanks.”

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Posted 5 years ago

“Great service. Didn't know about it until I looked into a place to leave my bags at the airport. This was much more convenient as I didn't have to go all the way to the airport; I found a place close to a BART stop instead. A real time saver. Great concept!”

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Posted 5 years ago

“Was skeptical at first. But, they were courteous, friendly and professional. Dropped off my bags and was on my way. Picked them up with no issue! Would recommend.”

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Posted 5 years ago

“Nice and efficient.”

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Posted 5 years ago

“Perfect service”

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Posted 5 years ago

“Very good place, easy to access”

Helpful Report

Posted 5 years ago

Vertoe is rated 4.6 based on 5,120 reviews