Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,118 Reviews

90 %

of reviewers recommend Vertoe

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Metrics

4.6

Based on 5,118 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Safe & sound”

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Posted 1 year ago

“We are very satisfied”

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Posted 1 year ago

“It was so convenient. I wanna use this service again.”

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Posted 1 year ago

“Very helpful, thank you.”

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Posted 1 year ago

“Works very well and I liked how simple security has been sabe with the blue numbered Mark. East, fast and anywhere anytime. Genius!”

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Posted 1 year ago

“The team of the store was really helpful. The service was quick an professional. We really recommend this place to keep luggages.”

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Posted 1 year ago

“David was amazing”

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Posted 1 year ago

“Really like the fact that this service was available. Friendly staff took care of my luggage rapidly and efficiently.”

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Posted 1 year ago

“Website is deceptive, no locker was provided. The attendant informed us that the luggage would be sitting in the open storehouse of Robert’s liquor/market. The employees working there would have access to the luggage. I tried to call to get a refund and it was the employee at the market that picked up. It was not secure at all and I did not leave my luggage at the liquor store. Very dissatisfied and would not use your services again. I want a refund of the $29.10 charged, as I was forced to pre pay for this deceptive service. I went around the corner and rented an actual locker to secure my luggage with a competitor for the day. Do not use this service.fine print says you must pre pay and cannot receive a refund if cancelled on the same day.”

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Posted 1 year ago

Hello Bethany, We're sorry to hear that you had a negative experience with one of our locations. We apologize if you felt unsafe with one of our locations but please know that they are individually verified and trained by our staff before being listed. Although these locations do not have lockers, they make sure they provide you with tamper-proof seals and store your bag in a safe place where they can see it and where it is safe. As for the refund policy, it is stated well in our Terms & Conditions that any bookings made on the day of the check-in date are no longer eligible for a refund. For your reference, here is what is stated on the website: 9. Cancellations and Refunds 9.1 The Storage Seeker may cancel their reservation and get a full refund anytime before the scheduled check-in date. We hope for your understanding on this matter. Feel free to send us an email at support@vertoe.com for any other concerns.

Posted 1 year ago

“El proceso de check in y check out muy rápido, el chico que nos recibió las maletas fue muy amable, todo sin problemas, muy recomendado”

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Posted 1 year ago

“My experience with Vertoe was fantastic! Easy to book and no problems finding the place for storage.”

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Posted 1 year ago

“This was a lifesaver... sooo happy to have found this smart service! I was in Seattle and my flight was changed so I had no home base for all of my luggage and was with my 10-year-old. We were able to drop off all of our stuff with no worries and explore Seattle for the entire day and see all the sights. It was an absolute life-saver!”

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Posted 1 year ago

“Excellent friendly service in the shop. Good location and saved us from carrying our cases around on the last day, before our flight home. Easy-to-use platform and I was able to amend the booking without any problem. Would happily use Vertoe again.”

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Posted 1 year ago

“Super helpful and convienent service. We were in Paris for 5 hours with our luggage after check out and before our flight. Ther service was easy, there were multiple options for locations and I would definitely use it again.”

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Posted 1 year ago

“good storage location”

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Posted 1 year ago

“I was extremely disappointed. In fact, the site where I was to leave my bags was so filthy and insecure that I chose not to leave them. Vertoe would not issue me a refund. They did say that they would go inspect the site at some point in the future. They don't let you know where your bags will be until after you pay. I encourage everyone not to use this service.”

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Posted 1 year ago

Hello, We're sorry to hear that you had a negative experience with one of our locations. We will make sure to do an inspection of the location and make sure that they uphold our standards. We want to make it up to you by offering you the code: feedback20 for 20% off your next Vertoe booking. Feel free to email us directly at support@vertoe.com for any comments/suggestions.

Posted 1 year ago

“Easy bag drop allowed me to enjoy San Diego between landing and check in.”

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Posted 1 year ago

“Booking and check-in were quick and easy. I would feel better if check-out was more secure. There was no verification of identity when retrieving our luggage. Seemingly anybody could pick up our luggage without proof of identity or ownership.”

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Posted 1 year ago

Hello Karl, Thank you for your feedback! We're sorry to hear that the check-out was not secure. We will talk with the location owner and make sure that they uphold our standards. Feel free to email us at support@vertoe.com for further concerns.

Posted 1 year ago

“I used Vertoe in New York, and was impressed by the reliability of the service, its vast network, and its professional staff. Will definitely use Vertoe again and again when on the move. Thank you.”

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Posted 1 year ago

“Good and convinient service, great locations”

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Posted 1 year ago

Vertoe is rated 4.6 based on 5,118 reviews