Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,119 Reviews

89 %

of reviewers recommend Vertoe

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Metrics

4.6

Based on 5,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The site was easy to use. The process was simple. The location seemed way sketchy. And the store employee seemed dismissive. But our stuff was still there hours later.”

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Posted 5 years ago

“Vertoe was an amazingly resourceful site that I wish I had found sooner.”

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Posted 5 years ago

“Super easy to use! Great alternative to lugging suitcases around after check out :)”

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Posted 5 years ago

“Easy and seamless process!”

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Posted 5 years ago

“Super affordable and loved that there was a location where I wanted to hang out- only issue was that when I dropped off my luggage, the employee said they'd take it downstairs (to an area inaccessible to anyone but employees I'm guessing?), but when I returned 4 hours later my suitcase was still just placed beside the counter where anyone could have just taken it. So, I mean....it wasn't stolen so it is a happy ending but I would have felt better if they'd followed through on keeping my bag secure. Also they handed me the bag and didnt cut off the tag/lock but they were busy I guess, so I ended up taking more carry on than I'd have liked because I obviously didnt have scissors at the airport. The service itself is a great idea though and allowed me check out of my airbnb on time and still put in a full day of shopping.”

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Posted 5 years ago

“Easy drop off and pickup”

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Posted 5 years ago

“convenient location, helpful staff and lovely people”

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Posted 5 years ago

“The place was a bit hard to find anfld look really shady but everything else was perfect/excellent”

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Posted 5 years ago

“The team was very communicative. The location acted very responsibly with my luggage.”

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Posted 5 years ago

“Arrived at the place and nobody opened the door at the time that was scheduled. Needed to find another place where I had to store my luggage for the 7 hours that I was in Washington before my return flight to Germany. Not good at all!”

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Posted 5 years ago

“Good service.”

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Posted 5 years ago

“I got off a cruise and needed to store luggage for the day and this was perfect. Great location, quick and easy was able to get in and out and enjoy Miami and Ashanti was awesome. Thanks”

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Posted 5 years ago

“Vertoe turned out to be exactly what I wanted it to be. I wanted to explore NYC, Philly and DC for 5 days and wanted to keep heavy luggage somewhere. At $5.85/bag/day, Vertoe was just the thing I wanted. Found a convenient location, went there, just deposited my bags, got a tag number and that's it. In and out in 5 minutes. Similar experience when I came back to collect my bags after 5 days. I would highly recommend vertoe.”

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Posted 5 years ago

“easy check in. held our 9 bags so we could go to the beach instead of sitting around the airport for the 10 hours between getting off our cruise and our flight. great alternative to dragging our stuff around!”

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Posted 5 years ago

“Great service!”

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Posted 5 years ago

“Great location, easy drop off and pick up.”

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Posted 5 years ago

“Easy process and our bags were safe all day. One thing I think should be done better is making sure the owners verify the bag is yours. The attendant there just asked us which was ours and I can see someone taking advantage of that. Otherwise, this process was awesome and let us explore the city before our hotel was ready for check in!”

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Posted 5 years ago

“Easy and convenient”

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Posted 5 years ago

“i felt like my belongings were very safe! thank you!”

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Posted 5 years ago

“Location to Penn Station is AWESOME”

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Posted 5 years ago

Vertoe is rated 4.6 based on 5,119 reviews