Vertoe Reviews

Name: Vertoe
Rating: 4.56

4.6 Rating 5,120 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,120 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent! Sightseeing in Las Angeles. and we’re not comfortable leaving our luggage in the car all day. We parked around the corner in a public garage and wheeled our 3pieces of luggage inside our chosen storage location. Quick, secure, and very convenient service. We recommend using this service.”

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Posted 6 years ago

“Quick, easy and close to the Hop on, Hop Off trolley”

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Posted 6 years ago

“What an amazing idea. We needed to store our luggage because our flight left until the night but check out of the AirBnb was at noon and this was a great last minute option that I didn’t even know existed. We arrived a few minutes late for drop off and pick up and they were very accommodating, as long as we made it before they closed. Definitely will use this again if needed.”

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Posted 6 years ago

“Perfect! Lifesaver!! Close to Penn Station! Appreciated this kind of service!!”

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Posted 6 years ago

“Good service - we would definitely make use of Vertoe again in future. However, I would have liked to have known their exact location before making a reservation as I specifically needed to find a place close to our hotel.”

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Posted 6 years ago

“Easy to use and 100% working service!”

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Posted 6 years ago

“Still some kinks to iron out, but I would use the service again. Arrived at location 5 minutes after reservation time to find it wasn't yet open. Had to bang on the door awhile to get someone to let me in, and he knew nothing about luggage storage but directed me to someone else, who was courteous and helpful. Luggage return was simple.”

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Posted 6 years ago

“As a first time user, I was very happy with the convenience, value amd safety of the service.”

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Posted 6 years ago

“Great service! Convenient and easy to use.”

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Posted 6 years ago

“No problem with the storage location — the problem was with the description as being “near the aerospace museum, when in fact it was quite some distance away. It would be much more informative and thus useful to say a location is so many miles or minutes from a given landmark.”

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Posted 6 years ago

“Great experience! Great service!”

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Posted 6 years ago

“Easy drop off and easy pick up. Spared me a lot of time and money finding a place to store my luggage while I was at the ball game. Thanks for the service!”

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Posted 6 years ago

“What a wonderful yet odd concept. This service perfectly met a need of mine and was very easy. I wish there was something that would make the process seem less strange - the numbered security tags help. Maybe like Lyft does with the photo confirmation and the contact name of the person etc. But I used the service regardless and was very pleased.”

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Posted 6 years ago

“Had a great experience. The lady at the storage location was super friendly.”

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Posted 6 years ago

“Highly convenient and affordable”

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Posted 6 years ago

“Good, friendly and reliable service.”

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Posted 6 years ago

“Really convenient and exactly what I needed!”

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Posted 6 years ago

“Everything was fine except that the location was not marked so confused us”

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Posted 6 years ago

“It was super easy, our luggage was fine. :) thanks.”

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Posted 6 years ago

“Excellent and safe place to keep your luggage until the time of your departure. Very friendly and professional staff.”

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Posted 6 years ago

Vertoe is rated 4.6 based on 5,120 reviews