Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.71

4.7 Rating 3,158 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 3,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

131

Anonymous

Anonymous // 01/01/2019

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English

“The range and quality of products at Vetopia are excellent and the delivery service makes it easy.”

Helpful Report

(ENGLISH) - Posted 1 year ago

“I've been ordering from Vetopia for years after needing something from my vet that was temporarily sold out. They were very kind in answering my questions around getting a prescription letter from the vet uploaded onto their before purchasing, and delivery is always so quick, many times within 48 hours. I've also found the delivery driver to be really friendly as well, 100% of the time.”

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(ENGLISH) - Posted 1 year ago

“like the good service, delivery and the food as usual.”

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(ENGLISH) - Posted 1 year ago

“Quick reply after order placed”

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(CHINESE) - Posted 1 year ago

“Very good so far, sometimes the packaging looks like it has been thrown around when it arrives but not all the time. So far we are satisfied. Thank you for supplying premium food for our cats.”

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(ENGLISH) - Posted 1 year ago

“I recently placed an order and given 12 cans of wet food for free gift, which will expire in a month. I received it even though i had noted that it was not suitable for my dog. If Vetopia is giving it away as a free gifts, why not give it to dog shelter, i will appreciate. spend own time delivering to dog shelter.”

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(CHINESE) - Posted 1 year ago

“Vetopia has a good range of products for pets. I usually purchase special foods for my older dogs using this website. The vet prescribes, or recommends, the items based on diagnosis of particular conditions such as deterioration of liver function or kidneys.”

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(ENGLISH) - Posted 1 year ago

“Customer service very good! easy and fast to proceed the order!”

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(ENGLISH) - Posted 1 year ago

“I just wanted to take a moment to thank Vetopia for their outstanding services, top-quality products, and incredible variety. Every purchase has been a great experience—from the fast shipping to the excellent customer care. My pet always gets the best, thanks to Vetopia’s fantastic selection. Highly recommend to all pet owners!”

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(ENGLISH) - Posted 1 year ago

“Vetopia has great products for my cats and it is easy to use. People are helpful when there are changes to a delivery and deliveries are prompt.”

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(ENGLISH) - Posted 1 year ago

“Great customer service team, online shopping is user friendly, never has issue with the delivery.”

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(ENGLISH) - Posted 1 year ago

“Speedy Delivery; 貨品種類多；網頁易用”

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(CHINESE) - Posted 1 year ago

“Vetopia is basically a reliable source providing veterinary supplements.”

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(CHINESE) - Posted 1 year ago

“Great experience shopping for my cat’s food online! My order arrived quickly, well-packaged, and fresh. My cat loves ziwipeak and I appreciate the quality and convenience. Will definitely shop here again! Let me know if you'd like any tweaks! 😊”

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(CHINESE) - Posted 1 year ago

“Delivery on time and customer service is good”

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(CHINESE) - Posted 1 year ago

“Holistic range of products, quick delivery”

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(ENGLISH) - Posted 1 year ago

“Good customer service.”

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(CHINESE) - Posted 1 year ago

“Very efficient”

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(ENGLISH) - Posted 1 year ago

“第一次購買罐頭到期日為2027年, 諗住可存放時間很長，可再補充購買，點知送黎既係2026年貨，比我好耐之前係第二間買既更快到期，唯有食左佢先，失望。”

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(CHINESE) - Posted 1 year ago

“Speedy trading response with accurate amount of goods”

Helpful Report

(ENGLISH) - Posted 1 year ago

Vetopia is rated 4.7 based on 3,158 reviews