Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,943 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Vetopia 5 star review on 21st February 2026

130

Anonymous

Anonymous // 01/01/2019

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English

“Good deliver”

Helpful Report

(ENGLISH) - Posted 1 year ago

“Vetopia offer an excellent service. I have been purchasing products from this site for years. The food and other items are well appreciated by my five dogs, Donald, Lai Cha, Muffin, Igloo and Josie. Most recently, I asked for special food for my eldest, Donald, now over 17 years of age. He has had surgery, and needed 'recovery' food as well as other items. He is on the mend.”

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(ENGLISH) - Posted 1 year ago

“Vetopia … reliable, efficient and great customer service! Thumbs up”

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(ENGLISH) - Posted 1 year ago

“The website is easy to use and we got our products delivered within 2 days”

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(ENGLISH) - Posted 1 year ago

“A bit expensive but great customer service”

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(CHINESE) - Posted 1 year ago

“Great experience with Vetopia, from consumer friendly website design, efficient CS and speedy delivery! Love it!”

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(ENGLISH) - Posted 1 year ago

“物流快，訂貨兩天就有了。”

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(CHINESE) - Posted 1 year ago

“On time delivery. Good packing.”

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(CHINESE) - Posted 1 year ago

“nice and speedy delivery!!”

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(CHINESE) - Posted 1 year ago

“Good product”

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(ENGLISH) - Posted 1 year ago

“Good customer service”

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(ENGLISH) - Posted 1 year ago

“物流公司比較差，相比以前訂貨可以做到今日訂，聽日或後日就送到，而家要四五日先送，仲要物流員工唔專業”

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(CHINESE) - Posted 1 year ago

“I enjoy shopping at Vetopia because it's more affordable than my local vet in Discovery Bay. Additionally, items are conveniently delivered to my doorstep.”

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(ENGLISH) - Posted 1 year ago

“I hope the point system will be more friendly such as directly off set the price of the purchased item instead to redeem the goods which is not quite useful.”

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(CHINESE) - Posted 1 year ago

“Customer service team is very nice and helpful.”

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(CHINESE) - Posted 1 year ago

“The support from Vetopia Customer Care team is very helpful.”

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(ENGLISH) - Posted 1 year ago

“The ordering process was smooth, and the delivery was prompt.”

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(ENGLISH) - Posted 1 year ago

“送貨速度快及有效率，但網頁經常無反應，出現頻率極高，上年更改積分到期日無通知，導致賬戶2000積分無故被自動扣除。”

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(ENGLISH) - Posted 1 year ago

“Always on time, great service!”

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(ENGLISH) - Posted 1 year ago

“Always a pleasure, good quality”

Helpful Report

(ENGLISH) - Posted 1 year ago

Vetopia is rated 4.7 based on 2,943 reviews