Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.71

4.7 Rating 3,158 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 3,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

131

Anonymous

Anonymous // 01/01/2019

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English

“Recent orders have been overpackaged, I would greatly appreciate if there was no plastic used to wrap cans.”

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(ENGLISH) - Posted 1 year ago

“Prompt response and customer service”

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(CHINESE) - Posted 1 year ago

“I've been buying cat food from Vetopia for a few years now (for my 5 cats). I have come to rely on their responsiveness and reliable service. Fulfilment quality is great. Delivery is always prompt. I also like the variety of products they maintain. I've been able to find easily specific prescriptioned items that some of my cats require. And if certain items are sold out, they have been prompt at replacement and notifying me. All in all Vetopia is a trusted partner for me.”

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(ENGLISH) - Posted 1 year ago

“Fast delivery, reliable company.”

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(ENGLISH) - Posted 1 year ago

“Would I consider to allow picking SF locker instead of pickup point? Coz the opening hour of those pick up points are exactly ordinary people working hour...thanks!”

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(CHINESE) - Posted 1 year ago

“你好，剛收到了你們的電郵，我的寶貝狗走了，在這3個星期，我很痛苦及心痛，她陪伴我16年11個月，明天是她的生日，每日至晚上每一刻都不能忘記她的生活足跡，很辛苦，沒有氣力番工，沒有胃口食野，每晚都注意廳內有沒有她回來，請教我怎麼樣可不想，對不起，打擾你們。謝謝🙏🏻”

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(ENGLISH) - Posted 1 year ago

“Great customer service team and very fast in delivery arrangements. Thank you so much”

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(ENGLISH) - Posted 1 year ago

“Very nice and good”

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(ENGLISH) - Posted 1 year ago

“多啲時候做discount 會天吸引”

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(CHINESE) - Posted 1 year ago

“I am very happy with the service of Vetopia, they are fast, responsive and flexible to meet the need of the customer. I will sure buy often from this webshop.”

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(ENGLISH) - Posted 1 year ago

“I have been purchasing different products from Vetopia for many years and I fully satisfied with their customer services and the efficient deliveries of the products.”

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(ENGLISH) - Posted 1 year ago

“Very good products and services”

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(CHINESE) - Posted 1 year ago

“Good service”

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(ENGLISH) - Posted 1 year ago

“The product was in good packaging and condition.”

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(ENGLISH) - Posted 1 year ago

“need to improve delivery information. No way to know when the product will be sent.”

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(CHINESE) - Posted 1 year ago

“Thanks for the prompt response. The doctor reviewed my order quickly and my dog can take it on time.”

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(ENGLISH) - Posted 1 year ago

“Customer service follow up very accountable”

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(CHINESE) - Posted 1 year ago

“Impressive shopping experience in terms of convenient and efficiency. I need the dog food urgently as my dog has diarrhea and it arrived the next day.”

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(ENGLISH) - Posted 1 year ago

“Excellent delivery and customer service as always.”

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(ENGLISH) - Posted 1 year ago

“Quality merchandise ranging from kibbles, snacks and accessories. Good CRM as being his regular customer.”

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(ENGLISH) - Posted 1 year ago

Vetopia is rated 4.7 based on 3,158 reviews