Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.71

4.7 Rating 3,074 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 3,074 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

131

Anonymous

Anonymous // 01/01/2019

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English

“Excellent service and caring staff.”

Helpful Report

(ENGLISH) - Posted 1 year ago

“⭐️快出貨準時到👍 ⭐️送貨員態度很好👍 ⭐️咨詢產品能提供很有用的意見👍 ✨整體很滿滿意👍，希望價格能調低少少🤏就更好呢👏”

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(CHINESE) - Posted 1 year ago

“Convenient and easy shopping online at Vetopia. I enjoy their point system too!”

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(ENGLISH) - Posted 1 year ago

“Reliable and prompt delivery”

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(ENGLISH) - Posted 1 year ago

“出貨快，價錢合理，包裝好”

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(ENGLISH) - Posted 1 year ago

“送貨速運都算快速，幾好幾好”

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(CHINESE) - Posted 1 year ago

“If always have 12% discount, will buy more in this website”

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(ENGLISH) - Posted 1 year ago

“Overall it's good. But for my latest order, there was a hiccup. I received the email advising the delivery would be on April 24. As it didn't indicate the delivery time, I sent a whatsapp advising that the delivery could be left at the door if no one at home. I received a call from Ray from the warehouse that it would be delivered by SF Exress and shouldn't be a problem if no one at home. However, there was no delivery on that day. I called Ray next morning who helped track the order status but needed to wait until after noon. Ray gave me the tracking number but on.the SF site, it said no such order. I made a follow-up call and was told that there was a mistake made by SF and the order would only be delivered on April 26. Unexpectedly, the order was finally received on April 25 late afternoon. This wasn't a good experience though not a big issue. Ray was helpful in his response. It would be good if the email can provide the delivery time range on the delivery day.”

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(CHINESE) - Posted 1 year ago

“Excellent products. Easy to order & quick delivery service. Customer service is also very good. Promptly answered my question.”

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(ENGLISH) - Posted 1 year ago

“The delivery service is quite good, the products I purchased can be delivered to my hand within 48 hours. It would be good if more discount is provided to loyal customers.”

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(ENGLISH) - Posted 1 year ago

“Excellent customer service, prompt delivery”

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(ENGLISH) - Posted 1 year ago

“Vetopia is a one stop shop, when you are looking for all of your pet needs,they deliver promptly to our home.”

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(ENGLISH) - Posted 1 year ago

“Friendly service and on time delivery of purchase.”

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(ENGLISH) - Posted 1 year ago

“Customer Service is very helpful”

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(ENGLISH) - Posted 1 year ago

“Fast delivery”

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(CHINESE) - Posted 1 year ago

“Competitive price with quick delivery. Extremely happy with the chatbot which helps a lot.”

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(CHINESE) - Posted 1 year ago

“Products are good, delivery quick and customer service is very responsive!”

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(ENGLISH) - Posted 1 year ago

“It has a varity of products which are not available in other similar websites.”

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(ENGLISH) - Posted 1 year ago

“Fast delivery and full range of vet products, provided with cs enquiry service.”

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(ENGLISH) - Posted 1 year ago

“fast delivery, good service”

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(ENGLISH) - Posted 1 year ago

Vetopia is rated 4.7 based on 3,074 reviews