Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 3,014 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 3,014 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Vetopia 5 star review on 21st February 2026

130

Anonymous

Anonymous // 01/01/2019

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English

“供貨穩定，客服有回覆，較為有信心的商店。”

Helpful Report

(CHINESE) - Posted 1 year ago

“Every time I place order, the earliest I can receive the products will be the afternoon of the second working day after I placed order. Longer if there is weekend or public holiday in between. This is not much of an issue for non-urgent supplies, but for pro-kolin advanced (for diarrhoea), two days is too long. Other than that, I am happy with the services.”

Helpful Report

(ENGLISH) - Posted 1 year ago

“Customer service attuned to customer needs. I was informed quickly when my pet food order could not be delivered during the normal time frame. They offered an alternative and also provided an 'outside' delivery date.”

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(ENGLISH) - Posted 1 year ago

“The alert or reminder of parcel dispatch was not issued after order placement, which seemed like not proper.”

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(ENGLISH) - Posted 1 year ago

“good quality and speed delivery!”

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(CHINESE) - Posted 1 year ago

“My dog likes to eat Canine Satiety. The packaging is good.”

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(CHINESE) - Posted 1 year ago

“Good delivery service fast and nice”

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(ENGLISH) - Posted 1 year ago

“Very efficient and prompt delivery”

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(ENGLISH) - Posted 1 year ago

“I think I have written the remark of late delivery on designated date. I am so regretful that you didnt have the appropriate arrangement.”

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(CHINESE) - Posted 1 year ago

“請寄出時注意日期。。”

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(CHINESE) - Posted 1 year ago

“staff is helpful”

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(CHINESE) - Posted 1 year ago

“good and speedy delivery”

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(ENGLISH) - Posted 1 year ago

“delivery fast 👍👍👍”

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(ENGLISH) - Posted 1 year ago

“Fast delivery, nice n safety packing,”

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(ENGLISH) - Posted 1 year ago

“Fast,responsive and very updated. Prices are very competitive”

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(ENGLISH) - Posted 1 year ago

“So prompt shipping and user friendly website”

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(CHINESE) - Posted 1 year ago

“須然送錯貨品,但迅速跟送”

Helpful Report

(ENGLISH) - Posted 1 year ago

“I have a nice shopping experience here, I can find my products easily and fast delivery.”

Helpful Report

(CHINESE) - Posted 1 year ago

“Very happy with the availability of products, price and reward system.”

Helpful Report

(ENGLISH) - Posted 1 year ago

“I’ve been ordering cat food from Vetopia, and I’m extremely satisfied with their service. Deliveries are always fast, the products arrive well-packaged and in perfect condition. The online shopping experience is smooth and efficient. I highly recommend Vetopia to anyone looking for a reliable online pet store in Hong Kong!”

Helpful Report

(ENGLISH) - Posted 1 year ago

Vetopia is rated 4.7 based on 3,014 reviews