Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,856 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,856 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

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English

“The team is always helpful to whatever queries I may have as to whether a product is suitable for my Furbaby. Delivery is fast and efficient.”

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(ENGLISH) - Posted 1 year ago

“Since prescriptions diet are not available easily except vet clinics, vetopia has made it convenient to shop amidst busy Hong Kong life.”

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(ENGLISH) - Posted 1 year ago

“送貨快，貨品多！係毛孩家長值得幫襯！”

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(ENGLISH) - Posted 1 year ago

“Prompt delivery”

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(CHINESE) - Posted 1 year ago

“價錢合理，有時會附送贈品，送貨員服務態度很好，非常滿意”

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(ENGLISH) - Posted 1 year ago

“My number 1 go-to pet online store!”

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(ENGLISH) - Posted 1 year ago

“Delivery on time and service is very good , convenience reorder.”

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(CHINESE) - Posted 1 year ago

“Easy to order and deliver as soon as possible. If necessary could arrange immediate delivery. On sell products is cheaper than other online pet shop.”

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(CHINESE) - Posted 1 year ago

“Good price at the pet show. Reliable and punctual delivery.”

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(CHINESE) - Posted 1 year ago

“Very fast shipment and accurate, good shopping experience”

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(ENGLISH) - Posted 1 year ago

“Fast Delivery.”

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(CHINESE) - Posted 1 year ago

“Very quick delivery service. Delivery staff are very polite and nice. Staff response to my enquiry on WhatsApp in a timely manner. Good service.”

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(CHINESE) - Posted 1 year ago

“Fabulous customer services”

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(ENGLISH) - Posted 1 year ago

“I have had very pleasant experience ordering dog food from Vetopia. The user friendly platform and the delivery service are satisfactory. I most appreciate the availability of Whatsapp communication. It is so convenient for seeking help and handling other issues regarding the orders. The staff have been super helpful and responsive as well. Excellent!”

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(ENGLISH) - Posted 1 year ago

“great selction, great customer service”

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(ENGLISH) - Posted 1 year ago

“My one stop shop for all my cat and dog food etc. I have needed vet medications and have consulted with the vet online which was very convenient. Wish it gave same day delivery.”

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(ENGLISH) - Posted 1 year ago

“Fast delivery and reliable service”

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(ENGLISH) - Posted 1 year ago

“Professional products. Speedy delivery with polite service. Highly recommend for all pet parents.”

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(ENGLISH) - Posted 1 year ago

“I know this product has small bites.but not available on VETOPIA. May be you can consider to provide in future”

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(ENGLISH) - Posted 1 year ago

“Great shopping online with Vetopia. Deliveries come super quick… and we live on South Lantau”

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(ENGLISH) - Posted 1 year ago

Vetopia is rated 4.7 based on 2,856 reviews