Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 3,014 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 3,014 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Vetopia 5 star review on 21st February 2026

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I've used Vetopia for many years now as my dog is on a special diet and I can conveniently order his food online and know that the delivery will be quick and efficient. There's such a wide range of items available for sale on the website that I don't need to look anywhere else and the customer service and reward schemes give an even bigger incentive to go back again and again! I highly recommend them!”

Helpful Report

(ENGLISH) - Posted 1 year ago

“They got my order out to me in record time. The transaction was seamless. Highly recommend!”

Helpful Report

(ENGLISH) - Posted 1 year ago

“I love how efficient they were in handling the issue that I had with my order recently! Thank you!”

Helpful Report

(ENGLISH) - Posted 1 year ago

“Plenty of choices and delivery is speedy”

Helpful Report

(CHINESE) - Posted 1 year ago

“Good to purchase with free gift. Would be great with discount for members for each order.”

Helpful Report

(ENGLISH) - Posted 1 year ago

“Efficient delivery, consistent with the description, trustworthy.”

Helpful Report

(ENGLISH) - Posted 1 year ago

“fast and convenience”

Helpful Report

(CHINESE) - Posted 1 year ago

“Great, will reorder.”

Helpful Report

(ENGLISH) - Posted 1 year ago

“Got the SF tracking number (Email) after SF delivery.”

Helpful Report

(ENGLISH) - Posted 1 year ago

“I have seen on Google bad reviews at the time of shipping, I want to clarify that my case was different: the shipment was on time and everything was perfectly ordered, they sent me to the Mail the tracking code and the number to withdraw. A 10/10 service”

Helpful Report

(ENGLISH) - Posted 1 year ago

“送貨快速，有禮貌👍🏻已回購多次”

Helpful Report

(CHINESE) - Posted 1 year ago

“Good deliver”

Helpful Report

(ENGLISH) - Posted 1 year ago

“Vetopia offer an excellent service. I have been purchasing products from this site for years. The food and other items are well appreciated by my five dogs, Donald, Lai Cha, Muffin, Igloo and Josie. Most recently, I asked for special food for my eldest, Donald, now over 17 years of age. He has had surgery, and needed 'recovery' food as well as other items. He is on the mend.”

Helpful Report

(ENGLISH) - Posted 1 year ago

“Vetopia … reliable, efficient and great customer service! Thumbs up”

Helpful Report

(ENGLISH) - Posted 1 year ago

“The website is easy to use and we got our products delivered within 2 days”

Helpful Report

(ENGLISH) - Posted 1 year ago

“A bit expensive but great customer service”

Helpful Report

(CHINESE) - Posted 1 year ago

“Great experience with Vetopia, from consumer friendly website design, efficient CS and speedy delivery! Love it!”

Helpful Report

(ENGLISH) - Posted 1 year ago

“物流快，訂貨兩天就有了。”

Helpful Report

(CHINESE) - Posted 1 year ago

“On time delivery. Good packing.”

Helpful Report

(CHINESE) - Posted 1 year ago

“nice and speedy delivery!!”

Helpful Report

(CHINESE) - Posted 1 year ago

Vetopia is rated 4.7 based on 3,014 reviews