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Vetopia Reviews

4.7 Rating 2,646 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,370
 Metrics
4.7
Based on 2,646 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Vetopia Reviews
Vetopia 5 star review on 20th July 2025
Gail Taylor
Vetopia 5 star review on 14th May 2025
Gail Taylor
Vetopia 5 star review on 20th February 2025
Renie Chan
Vetopia 5 star review on 19th February 2025
Rosalie E’Silva
Vetopia 4 star review on 27th November 2024
Tracy Sit
Vetopia 5 star review on 20th November 2024
Amy Wong
Vetopia 5 star review on 7th October 2024
Gail Taylor
125
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Z Chan
Verified Buyer
“非常方便，員工有禮，價錢合理”
Helpful Report
(ENGLISH) - Posted 2 years ago
Joe Lau
Verified Buyer
“Prompt delivery time. Suggest providing more discount for the order. Thanks.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“The pricing is slightly higher than others, but the shipping is excellent. I had previously ordered the package, but owing to a lack of flexibility in the delivery timetable, I had to cancel it.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Edmund Wong
Verified Buyer
“This is a good online pet food and supplies store with quality products at reasonable prices.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Michelle Chan
Verified Buyer
“下單後，第二日就送貨，非常快捷，唔洗怕貓貓冇野食”
Helpful Report
(CHINESE) - Posted 2 years ago
Anonymous
Verified Buyer
“I've been using Vetopia for a couple of years now and have set up various auto-renewing deliveries with them and they have yet to disappoint; the products have so far always arrived quickly, in good condition, and the delivery guy calls you to ask you if anyone will be home. My phone silences unknown numbers so what happens is they drop off the delivery outside your front door, take photos, and WhatsApp it to you to show that it's been delivered. I'll continue using Vetopia since they have offerings that I cannot readily find in stores, such as Greenies for large dogs, etc. I recommend Vetopia to all dog owners, whether or not you want to set up scheduled deliveries or not, but be aware that if you do, Vetopia does knock off a bit off the price but locks you into the auto-renewal for a few deliveries (3 I believe).”
Helpful Report
(ENGLISH) - Posted 2 years ago
Jessica Tang
Verified Buyer
“speedy delivery”
Helpful Report
(ENGLISH) - Posted 2 years ago
Alex Noakes
Verified Buyer
“I always use Vetopia for my dog supplies! They are super quick and helpful when replying to emails and deliveries always arrive within a few days, even though we live on Lantau. The Recurring Order option means one less thing to worry about and the membership points quickly add up to good discounts. I'm always pleased with the service. Thanks Vetopia!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Vicky Ng
Verified Buyer
“quick and responsive”
Helpful Report
(ENGLISH) - Posted 2 years ago
Philip PANG
Verified Buyer
“Fast delivery, user-friendly app. Reasonable price. Will definitely come again!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Cara Cheng
Verified Buyer
“Very good and save buying.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Your colleague was super thoughtful and helpful when I was desperate to get something for my sick cat. My heartfelt thanks!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“I find Vetopia’s website easy to navigate and orders are always delivered very efficiently. It’s nice when you get a little free sample to try too - nice touch.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Nelly Ng
Verified Buyer
“The member welcome gift not delivered with my first purchased as promised.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Fred Ting
Verified Buyer
“I can buy dog products at lower prices”
Helpful Report
(ENGLISH) - Posted 2 years ago
Simon Yeung
Verified Buyer
“Phone confirmation took too long.”
Helpful Report
(CHINESE) - Posted 2 years ago
Kitty Tsang
Verified Buyer
“This is my first time to order here. The service is great and thanks for the speedy delivery.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Chi Kin Cheng
Verified Buyer
“Staff are always responsive and accommodative to special requests.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Suanne Chiu
Verified Buyer
“Great service”
Helpful Report
(ENGLISH) - Posted 2 years ago
David Noel
Verified Buyer
“Very efficient and cost/saving !”
Helpful Report
(ENGLISH) - Posted 2 years ago
Vetopia is rated 4.7 based on 2,646 reviews
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