Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,862 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,862 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good services. Quick response!”

Helpful Report

(CHINESE) - Posted 2 years ago

“My dogs have been taking bravecto for yrs and work fine for them. One 29kg one 17kg. Transaction and delivery were smooth.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Good selection of pet supplies and fast delivery of goods. Recurrent orders are also convenient to ensure that my dog doesn’t run out of special prescription diet”

Helpful Report

(ENGLISH) - Posted 2 years ago

“這店回應很快出貨快，記得有次我試緊糧，但又吾好吾好再買，但那牌子供應商限定一些日子送貨，我又怕如果我試糧成功，來不及等供應商送貨，這店很好，先幫我向供應商落定order(但我仍未order訂購),明白主人的需要，好貼心的服務”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Good service.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Very responsive”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Delivery time : still have room for improvement”

Helpful Report

(CHINESE) - Posted 2 years ago

“Reasonably priced products and efficient service. Thanks again.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Swift delivery, my cat loves it.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Have improvement”

Helpful Report

(CHINESE) - Posted 2 years ago

“本身用開，方便有效、快乾。”

Helpful Report

(CHINESE) - Posted 2 years ago

“The delivery is very fast after the typhoon day. The online service is also good.”

Helpful Report

(CHINESE) - Posted 2 years ago

“normally take one or two days for delivery. staffs polite and helpful. recommended！”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Hope can have more choices for seniors and kidney care.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Good services, delivery quickly”

Helpful Report

(CHINESE) - Posted 2 years ago

“They have so many pet products that I use and I've compared prices with my vet and other merchants and Vetopia is definitely less than my vet and either less or the same as other merchants. Vetopia has an easy to navigate web store too. Their customer service is very helpful and quick to respond. I've never had a bad experience with them. They stand behind their products too so I can buy with confidence. Shipping is quite fast. I usually receive my order within a few days after placing.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“My cats loves it”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Very responsive, and efficient delivery!!!”

Helpful Report

(ENGLISH) - Posted 2 years ago

“The cat food is delivered on time and the packing is good.”

Helpful Report

(ENGLISH) - Posted 2 years ago

“Good quality products, would love a quicker delivery time but consistent and fair.”

Helpful Report

(ENGLISH) - Posted 2 years ago

Vetopia is rated 4.7 based on 2,862 reviews