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Vetopia Reviews

4.7 Rating 2,533 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,267
 Metrics
4.7
Based on 2,533 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Vetopia Reviews
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Ken Fung
Verified Buyer
“Thank you”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anita Chan
Verified Buyer
“A bit confusing in the communication about the delivery arrangement. Record’s status in my account is not synchronised with the staff mentioned in WhatsApp. BTW, better to have hotline service rather than only rely on WhatsApp communication.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Stephanie Chong
Verified Buyer
“the order came really quickly and vetopia seems to have competitive pricing”
Helpful Report
(ENGLISH) - Posted 2 years ago
Andrew Carter
Verified Buyer
“Very responsive, orders delivered quickly, good product range, will continue to use Vetopia!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Easy to order and delivers very fast! Thank you.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“The website works great. I can easily locate the items that I want and the response time is great.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Kay Wong
Verified Buyer
“Quick response and delivery BUT the gift pig ear was terrible, there’re lot of bugs inside the packing, and they’re ALIVE…..”
Helpful Report
(ENGLISH) - Posted 2 years ago
Carmen Yeung
Verified Buyer
“Very convenient!! Good Service!!!!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Regina You
Verified Buyer
“Delivery is fast the person who send in my order is very polite 👍🏻👍🏻🙏”
Helpful Report
(CHINESE) - Posted 2 years ago
Seron Lo
Verified Buyer
“The shopping experience was good. The sales representative is nice, helpful and patient. It will be good if I can choose my preferred delivery date and time.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Hamna Saleem
Verified Buyer
“It was my first time ordering cat food for my kitty gang from their website and it was delivered in less than two days. Pretty easy to use and the staff will reply to you via whatsapp. It's actually really convenient shopping at the store. Every pet parent should check it out ❤️”
Helpful Report
(ENGLISH) - Posted 2 years ago
Sue Martin
Verified Buyer
“I can always find things that I can find no where else. The site is well run and delivery prompt.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Very fast delivery and reliable service”
Helpful Report
(ENGLISH) - Posted 2 years ago
Tsui Yeng Mak
Verified Buyer
“The vet suggested my cat stick on z/d diet to control the vomiting problem. He is very picky but fortunately he accept z/d. Order from Vetopia is super convenient.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Kar Ming Anthony Tse
Verified Buyer
“Very quick delivery despite living in remote areas. Would recommend!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Kwan Sum
Verified Buyer
“Good pet supplier.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Jenny Lau
Verified Buyer
“My first experience with Vetopia was very good. I appreciate their quick response once they r aware that the product I ordered was not available. Refund was efficient, providing me with confidence to continue using their service in future. The offer of other options was also good.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Customer service 好有禮貌，司機送貨準時有禮貌”
Helpful Report
(CHINESE) - Posted 2 years ago
Gillian Awgul
Verified Buyer
“Excellent and efficient service. Fast delivery of items purchased.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Amy Walsh
Verified Buyer
“Such a great service! Fast to deliver and always helpful staff. Their products are also of high quality at competitive prices.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Vetopia is rated 4.7 based on 2,533 reviews
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