Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,856 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,856 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good services, delivery quickly”

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(CHINESE) - Posted 2 years ago

“They have so many pet products that I use and I've compared prices with my vet and other merchants and Vetopia is definitely less than my vet and either less or the same as other merchants. Vetopia has an easy to navigate web store too. Their customer service is very helpful and quick to respond. I've never had a bad experience with them. They stand behind their products too so I can buy with confidence. Shipping is quite fast. I usually receive my order within a few days after placing.”

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(ENGLISH) - Posted 2 years ago

“My cats loves it”

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(ENGLISH) - Posted 2 years ago

“Very responsive, and efficient delivery!!!”

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(ENGLISH) - Posted 2 years ago

“The cat food is delivered on time and the packing is good.”

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(ENGLISH) - Posted 2 years ago

“Good quality products, would love a quicker delivery time but consistent and fair.”

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(ENGLISH) - Posted 2 years ago

“goods delivered very quickly”

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(CHINESE) - Posted 2 years ago

“Quick responses with detailed explanations”

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(ENGLISH) - Posted 2 years ago

“Very good and speedy service.”

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(ENGLISH) - Posted 2 years ago

“送貨好快👍🏻👍🏻 職員有禮貌，安排得好好”

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(ENGLISH) - Posted 2 years ago

“Can confirm it works for getting rid of bladder crystals. My dog likes it and doesn’t cause any issues for her”

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(ENGLISH) - Posted 2 years ago

“出貨快，貨品完好👍🏻”

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(CHINESE) - Posted 2 years ago

“Excellent customer service! Vetopia responds quickly to emails and deliveries come within a day of ordering. Highly recommend.”

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(ENGLISH) - Posted 2 years ago

“專業、回應稍微慢了點、價格合理、送貨快速．”

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(ENGLISH) - Posted 2 years ago

“Good service, they co-operate with the customer to co-ordinate delivery time.”

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(ENGLISH) - Posted 2 years ago

“My order delivery was notified to be delayed so I sent an email to the team to cancel the order. Meanwhile, CS contacted me to arrange an urgent delivery, so that I can receive the shipment before our overseas vocation. good service”

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(CHINESE) - Posted 2 years ago

“Good Services. Quick delivery.”

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(CHINESE) - Posted 2 years ago

“Good product”

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(CHINESE) - Posted 2 years ago

“Good service and very convenient”

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(ENGLISH) - Posted 2 years ago

“Ordering is convenient and delivery day is super fast! Very accommodating, hassle free! It’s superb!”

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(ENGLISH) - Posted 2 years ago

Vetopia is rated 4.7 based on 2,856 reviews