Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,850 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,850 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

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English

“Prompt and good customer service”

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Posted 3 years ago

“Quick delivery after order, price reasonable and the most delightful is my Cat likes the can and biscuits”

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Posted 3 years ago

“This is the first time for placing orders. I ordered for 12 boxes in which 8 boxes are well packed. But other 4 boxes with their plastic package is already torn off with one even unsealed.”

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Posted 3 years ago

“Great, Delivery on time and speedy. Nice Staff and great support team.”

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Posted 3 years ago

“On time delivery is appreciated”

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Posted 3 years ago

“well service”

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Posted 3 years ago

“nice purchase experience very quick but a little bit bug on using coupon to get discount.”

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Posted 3 years ago

“The system is easy to use and response is efficient. Improvement is needed for delivery arrangement. The oder record just shows the date of delivery but no time range. It makes time management difficult for ensuring recipients there to receive the goods. It is not satisfactory for me to receive 2 dented cans out of 6 I ordered.”

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Posted 3 years ago

“I made an online purchase at Vetopia for the first time and met some problems. However, the staff was super friendly and helpful. Therefore, I will recommend my friend to use their service.”

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Posted 3 years ago

“Fast delivery and easy to use online purchase.”

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Posted 3 years ago

“Fast delivery and attentive customer service! Was running low on food and called them early in the morning to check on my order, it was delivered the same day!”

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Posted 3 years ago

“Very efficient and quick service!”

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Posted 3 years ago

“Timely delivery and excellent choices of products.”

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Posted 3 years ago

“fast delivery and good services”

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Posted 3 years ago

“Fast delivery, order today, arrived next day”

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Posted 3 years ago

“I still await your clarification whether the dry food I bought for my pet is for Senior??”

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Posted 3 years ago

“Excellent service always arrives next day and many times even the same day !!”

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Posted 3 years ago

“Happy shopping! Thanks for the red packet! Happy New Year!”

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Posted 3 years ago

“just received dog dry food expiry date is May 2022”

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Posted 3 years ago

“Speedy delivery. The ordering page is very user-friendly👍🏻”

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Posted 3 years ago

Vetopia is rated 4.7 based on 2,850 reviews