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Vetopia Reviews

4.7 Rating 2,533 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,267
 Metrics
4.7
Based on 2,533 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Vetopia Reviews
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Wen Jiaying
Verified Buyer
“It would be better if I can choose whether I will have freebies or not, and show the item.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Sally Ko
Verified Buyer
“good response and fast delivery. will do order next time”
Helpful Report
(ENGLISH) - Posted 2 years ago
Portia Chung
Verified Buyer
“User friendly website, fast delivery. Product price is reasonable too!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“excellent services”
Helpful Report
(ENGLISH) - Posted 2 years ago
Patricia Tung
Verified Buyer
“Glad to have good products to order online. The recurring order feature is good but the system should allow me to modify my order and request earlier delivery.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Cherie Ko
Verified Buyer
“Good and excellent delivery!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Charlotte Yeung
Verified Buyer
“quick response to enquiries, speedy delivery, polite to customers and good discount offered”
Helpful Report
(ENGLISH) - Posted 2 years ago
Eri Kai
Verified Buyer
“Delivered to our door very quickly, thank you very much for the fast delivery and the food sample!! Will order again.”
Helpful Report
(ENGLISH) - Posted 2 years ago
KL Kwok
Verified Buyer
“I use autoship for my pets' food. This can guarantee their supply in case I have hands on other matters and forget to replenish.”
Helpful Report
(ENGLISH) - Posted 2 years ago
C Wong
Verified Buyer
“循環订购授權左個個月過數咁都可以中途加價唔俾取消 雖然唔係太在意嗰少少畢竟數量唔多 但係有啲感覺比人撳住嚟搶”
Helpful Report
(CHINESE) - Posted 2 years ago
Henrietta Lai
Verified Buyer
“The product delivered is excellent. 3 stars for it. But the delivery service is bad, no phone calls or WhatsApp messages before the delivery. If no one was at home, the courier just left the product at the door, also without any notice! No star for delivery service. I tried to contact Vetopia via phone calls, emails, and WhatsApp messages about this issue. It took half day to reach them! The customer service has no star again.”
Helpful Report
(ENGLISH) - Posted 2 years ago
HENRY NG
Verified Buyer
“fast delivery and good service, nice customer service too👍”
Helpful Report
(CHINESE) - Posted 2 years ago
Yuk Fung Chow
Verified Buyer
“Simple interface for customer to order pet food and quick delivery that I usually receive my order the day after tomorrow! Recommend to all busy parents!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Braden Reardon
Verified Buyer
“Kindly appreciated being alerted when my product finally became available and delivery logistics team also very courteous.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Kai Wing Lee
Verified Buyer
“very good&helpful !”
Helpful Report
(CHINESE) - Posted 2 years ago
Anonymous
Verified Buyer
“Good selection of products, fast delivery!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Kitty Wong
Verified Buyer
“Your service has always been very good - efficient delivery and accurate order. The experience on the phone and via email is also very good. Your staff is polite and patient, and emails are replied promptly. Thank you!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Angela Man
Verified Buyer
“I like their "very fast" delivery, I'd experienced a few times I got the stuff just the next day!”
Helpful Report
(CHINESE) - Posted 2 years ago
Julie Leung
Verified Buyer
“Prompt delivery in good packing”
Helpful Report
(ENGLISH) - Posted 2 years ago
Jathan Yeung
Verified Buyer
“Good Good Good”
Helpful Report
(ENGLISH) - Posted 2 years ago
Vetopia is rated 4.7 based on 2,533 reviews
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